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WYin0
Beginner
676 Views

Netflix audio error with Intel NUC 8i3BEH

I use Intel NUC 8i3BEH connected to SONY TV watch Netflix by Edge, it throws H7361-1253-80004005 error repeatly.

 

According to Netflix help center, this is an audio driver problem. I updated the audio driver but the problem didn't fix.

 

Netflix claim to fix this problem i need to contact to the manufacturer of my computer. Is there any solutions to this error?

 

Strangely this error only happens when i stream non-netflix original series, such as Suits or Friends, stream netflix original series won't trigger this error.

 

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3 Replies
LeonWaksman
Super User
114 Views

  1. Did you updated the Graphics Driver? The Graphics Driver includes also the Audio Driver for HDMI connection.
  2. Download the latest Graphics Driver here: https://downloadcenter.intel.com/download/28974/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...
  3. Since this driver is modern DCH driver, which can be installed over old type driver, I suggest to following those steps during installation:
  4. Disconnect the internet and open Device Manager.
  5. Uninstall the currently installed driver. Check the Delete option. After the driver is uninstalled, you will see Microsoft Basic Graphics Driver.
  6. Install the new Graphics driver (previously downloaded).
  7. Reconnect the internet and reboot your computer.

 

Hope this helps

Leon

 

Esteban_C_Intel
Employee
114 Views

Hello WYin0,

 

Were you able to check the recommendations provided by LWAKSMAN on the previous post? If you need further assistance, please let us know.

 

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

Esteban_C_Intel
Employee
114 Views

Hello WYin0,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

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