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DHart3
Beginner
1,233 Views

Netflix in UHD what am I missing

I have an intel NUC7i7BNH with 16gb of memory. Which is connected to an LG HDR tv (I can get HRD contect via the smart TV apps and the 4k player)

I have done some research online and found out that the HDMI port on the NUC is hdcp2.2 compliant

http://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC7i5BN_NUC7i7BN_TechProdSpe... http://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC7i5BN_NUC7i7BN_TechProdSpe...

(page 25)

From my research online I can confirm that:

  1. I am running windows 10 with all of the latest updates installed
  2. I am using the latest graphics drivers from intel
  3. I have the netflix UHD package (again I have checked via just the app on the tv and it streams in UHD)
  4. I have set Netfix it via the options to use the best possible picture.
  5. I am using MS edge as the browser when connecting to netfilx

I just don't seem to be able to get it to stream in UHD on the PC.

Has anyone managed to get this to work?

D

0 Kudos
6 Replies
idata
Community Manager
73 Views

Hello Elow,

 

 

I understand you are having troubles streaming Netflix in UHD in your computer.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

Have you checked the Netflix requirements for UHD that are on this link? https://help.netflix.com/en/node/13444 https://help.netflix.com/en/node/13444

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
DHart3
Beginner
73 Views

as far as I can make out I meet all the criteria for 4K UHD playback (works through app on tv and blu ray player) but it just doesn't want to play ball via PC.

Please find attached the log file.

idata
Community Manager
73 Views

Thank you for the information provided, Elow

From that end, everything seems ok.

I was wondering, did you go to: www.netflix.com/HdToggle and select the "High" settings?

Also, have you tested the Windows 10 App?

 

Thanks,

 

Esteban C
GSher1
New Contributor I
73 Views

Do you have HDMI direct to TV?

I had the same problem when using a splitter. Netflix 4k would work fine with the TV app (LG) but trying to use Netflix with Win 10 app from app store and also IE, Chrome and Edge it would not work and would get a flicker, then black screen, then total loss of signal.

Removed the splitter and (so HDMI-HDMI direct to TV) and all is good again.

idata
Community Manager
73 Views

Hello Elow,

 

This is to do a follow up on your case and find out if you are still facing the problem.

 

Thanks,

 

Esteban C
idata
Community Manager
73 Views

Hello Elow,

 

 

I was wondering if you still need assistance regarding streaming Netflix in UHD on your computer. in case you still need assistance just let me know.

 

 

Regards,

 

Fred D.