New NUC doesn't start...

[PDabl1]

Hi Everyone

I need some assistance, i am a little stuck and not sure where to go from here..

Problem: I have just put a new NUC together and powered it up. When the NUC powers on it just shows a flashing cursor on the screen and nothing else???...

What i have tried:

• Un-assembled and reassembled
• Downloaded the latest firmware and tried to upgrade (no luck)
• Search the interent for solutions (no luck)

Components:

• INTEL BOXDC3217BY
• INTEL 6235AN.HMWWB
• INTEL SSDMCEAC060B301
• Kingston KVR1333D3S9/8G (I have a feeling this might be the problem, it is only one slot of 8GB, i got the compatibility from the Kingston website)

If anyone has any ideas, your assistance will be much appreciated!

Thanks in advance

[LHill_Intel]

Hello Paul-Anthony,

The problem could be due to any of the following...

A memory issue: Have you tried the memory in both SO-DIMM slots? Does it make a difference?

Watch the blue LED on the top of the unit - is there a blink pattern during boot? 3 blinks means there is a problem with the memory - See http://www.intel.com/support/motherboards/desktop/sb/CS-034364.htm http://www.intel.com/support/motherboards/desktop/sb/CS-034364.htm for troubleshooting tips.

Or it may be the system is overheating - see http://www.intel.com/support/motherboards/desktop/sb/CS-034326.htm http://www.intel.com/support/motherboards/desktop/sb/CS-034326.htm for info about that.

Regards,

Lois H.

Intel

[PDabl1]

Thanks Lois for your reply

So we can rule out a memory issue

- the NUC does not blink and just loads to a blinking cursor

- I have tried the memory stick in both slots

Regards to the cooling:

- I tried to follow the instructions but it doesn't even give me the opportunity to load into BIOS

I pulled the board away from the case and checked to make sure the fan is running, all seems to be okay, i also reset the CMOS but removing the battery, still no change..

Now found the problem:

Screen Resolution - Change the screen and it worked...

Was plugged into a LED TV Monitor - Plugged it into a normal computer LCD using a HDMI to DVI Cable and it worked...