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tdav22
New Contributor I
937 Views

New graphics driver constantly crashing when alt tabbing out of a game

The latest Intel Radeon driver for the nuc8i7hvk. 18.12.x

Play apex legends on lowest settings fullscreen 1080p, play 1 or 2 games. Alt tab, guaranteed system lockup. forced reset.

 

Tried the amd vega 56 latest driver, all was fine until after 2 days the driver itself decided to stop working.

 

Currently am on 18.9.1 roll back until this issue is fixed.

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8 Replies
Alberto_R_Intel
Moderator
279 Views

tdav22, Thank you for posting in the Intel® Communities Support. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: Is this a new NUC? Did you make any recent hardware/software changes? Was it working fine before? When did the issue start? What is the complete Windows* version that you are using? What is the model of the memory RAM? Please provide speed, voltage and quantity of sticks. For this specific scenario, we can try a BIOS update to the latest version which is 0053: https://downloadcenter.intel.com/download/28458/BIOS-Update-HNKBLi70-86A-?product=126143 Also, we can try to un-install the Intel® graphics drivers, reboot the system and re-install them again: https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html Please try to install Intel® graphics driver version 25.20.100.6519 first: https://downloadcenter.intel.com/download/28599/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-I... And then install Intel® driver version 18.12.2: https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b... Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
tdav22
New Contributor I
279 Views

This NUC was purchased new in November 2018.

No recent hardware/software changes(aside from games)

Yes during the 18.9.1 driver the pc was functioning fine

the issue started the moment i installed the new driver 18.12.x the driver that came on the 28th of February.

Windows 10 professional 64bit

F4-2400C16D-32GRS intel validated memory for this nuc.

 

Bios is already at 0053

I've done all of this properly before and in that order.

Alberto_R_Intel
Moderator
279 Views

tdav22, Thank you very much for providing that information. I found a web site and from the details showing there, ALT+Tab is not supported for Apex Legends: https://answers.ea.com/t5/Bug-Reports/ALT-TAB-isn-t-supported/td-p/7422766 In the following you will find a possible solution for this issue: "When you maximize your game again, press alt + enter so you can change fullscreen mode to window. In game settings, change display mode to Borderless window": https://answers.ea.com/t5/Technical-Issues/Apex-legends-keeps-minimizing/td-p/7441192 Is this issue occurring with other games? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
279 Views

tdav22, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
tdav22
New Contributor I
279 Views

Hello Alberto, i reluctantly reinstalled the driver. No other games infact are having this problem. Just apex.

 

I Don't believe alt tabing isn't supported in apex as that is just a user attempting to help a bug he is having and it was solved by closing his discord. I thank you for the assistance, next time i play i will disable my discord as well and hope that fixes the problem.

 

 

Alberto_R_Intel
Moderator
279 Views

Hello tdav22, you are very welcome, thank you very much for letting us know those results. Yes, for this scenario, the next option to try will be to disable the discord to avoid the game from crashing. Any other inquiry, do not hesitate to contact us again. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
tdav22
New Contributor I
279 Views

Tried Apex tonight, both with discord running and without it running. Now it just hangs the system from the main menu if you alt tab.

Alberto_R_Intel
Moderator
279 Views

tdav22, Thank you very much for letting us know those updates, we are sorry to hear the issue persists. Based on the fact that the issue happens only with the game Apex, it indicates that the problem could be related to Operating System configuration or the game settings. At this point what we recommend is to get in contact with the developer/manufacturer of the game so they can provide further assistance and suggestions for this matter: https://help.ea.com/en/apex-legends/apex-legends/ Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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