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idata
Community Manager
6,571 Views

No Internet Connection After Windows 10 Fall Creators Update (1709, 16299)

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I have tried installing the Windows 10 Fall Creators Update (16299.15 and 16299.19) on a NUC5i7RYH both by using Microsoft's Windows 10 Installation Media Tool to create a USB stick and also by using the Windows 10 Update Assistant.

Both times after installing the Fall Creators Update, I have no internet connection. Although Wi-Fi is switched on, it doesn't detect any Wi-Fi networks and just says 'No WiFi networks found' in Windows Action Centre.

The adapter settings in Control Panel > Network > Change Adapter Settings, shows a red cross next to Wi-Fi.

The Windows Network Diagnostics trouble-shooter is unable to fix the problem and just says "Problem with wireless adapter or access point - Not fixed".

In Device Manager > Properties > General Tab, it says "This device is working properly".

Wi-Fi details in Settings > Status > View Your Network Properties, show no MAC address and status as 'Not Operational':

 

Name: WiFi

 

Description: Intel(R) Dual Band Wireless-AC 7265

 

Physical address (MAC): 00:00:00:00:00:00

 

Status: Not operational

 

Maximum transmission unit: 1500

 

IPv4 address: 169.254.208.191/16

 

IPv6 address: fe80::/64

 

DNS servers: 192.168.1.1, 192.168.1.1

 

Connectivity (IPv4/IPv6): Disconnected

IPConfig from PowerShell shows 'Media disconnected':

 

Ethernet adapter Ethernet:

 

Media State . . . . . . . . . . . : Media disconnected

 

Connection-specific DNS Suffix . :

Wireless LAN adapter WiFi:

 

Media State . . . . . . . . . . . : Media disconnected

 

Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 10:

 

Media State . . . . . . . . . . . : Media disconnected

 

Connection-specific DNS Suffix . :

 

The NUC5i7RYH has a Intel Dual Band Wireless-AC 7265 Wi-Fi card. On Windows 10 15063.674 it was running driver version 19.51.5.3 (Windows Update version), but this doesn't work on Windows 10 16299.19. I tried installing 'WiFi_20.0.2_PROSet64_Win10.exe' from the Intel Drivers section of the website (19.51.7.2), but that makes no difference and Wi-Fi still doesn't work on 16299.19. At the moment I've had to restore 16299.19 back to 15063.674 so that I have internet access again.

I also went through all the steps https://support.microsoft.com/en-gb/help/10741/windows-10-fix-network-connection-issues HERE, but am unable to determine what's wrong.

 

As a side note, the Intel driver version and date https://downloadcenter.intel.com/product/87570/Intel-NUC-Kit-NUC5i7RYH HERE needs updating, as it still shows 19.70.0, 9/3/2017 as the latest driver, instead of 20.0.2, 10/17/2017.
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1 Solution
idata
Community Manager
1,659 Views

The issue was caused by the following Group Policy being set to enabled.

Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive Encryption > Disable New DMA devices when this computer is locked

I obviously don't know the technical details of what changed between 15063 and 16229, however if Windows 10 16229 is installed on a machine (either upgrade or clean install) and the system drive is encrypted with Bitlocker with this setting enabled, the only way I've found to make Wi-Fi start working again is to wipe the machine and re-install Windows with this Group Policy setting set to 'Not Configured' before re-encrypting the drive.

Edit: Microsoft articles regarding this issue added below.

https://blogs.technet.microsoft.com/secguide/2018/01/18/issue-with-bitlockerdma-setting-in-windows-1... Issue with BitLocker/DMA setting in Windows 10 "Fall Creators Update" (v1709)

https://support.microsoft.com/en-gb/help/4057300/devices-not-working-before-log-on-a-computer-runnin... Microsoft KB Article 4057300

View solution in original post

11 Replies
GSher1
New Contributor I
1,659 Views

I had the same thing happen with wifi after the Win version 1709 (build 16299.19) update.

Under change adapter options just right click and disable, then right click and enable. Worked for me.

n_scott_pearson
Super User Retired Employee
1,659 Views

After installing any Windows 10 update/upgrade, you should download and install the latest versions of the drivers that are provided by Intel. I personally don't yet trust the Intel Driver Update Utility (well, its replacement) to do this properly and thus I still manually download and install the drivers packages myself.

Just saying...

...S

idata
Community Manager
1,659 Views

I tried enabling and disabling the adapter under 'change network adapter options', but unfortunately it's still not working me and the MAC address is still showing all zero's.

idata
Community Manager
1,659 Views

I have now completely wiped the machine and clean installed Windows 10 Pro x64 (16299) from scratch by booting from USB stick.

During the installation process, it showed all the local Wi-Fi networks correctly and I was able to connect to my router and access the internet. Post installation, it has stopped working again and reverted to the same as in the original post. Presumably it was OK until Windows Update downloaded later Wi-Fi drivers.

Driver details after Windows Update:

 

Intel (R) Dual Band Wireless-AC7265

 

Driver Provider: Microsoft

 

Driver Date: 01/06/2017

 

Driver Version: 19.50.1.6

 

Digital Signer: Microsoft Windows

Successful Driver Installation

 

Driver Management concluded the process to install driver netwtw04.inf_amd64_fb64df337d01a592\netwtw04.inf for Device Instance ID PCI\VEN_8086&DEV_095A&SUBSYS_90108086&REV_59\4&75351DA&0&00E3 with the following status: 0x0.

 

Event viewer lists the following events:

5035 - (Netwtw04) Driver OSC Pending OID watchdog

5005 - (Netwtw04) Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.

10400 - (NDIS) The network interface "Intel(R) Dual Band Wireless-AC 7265" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 1 time(s) since it was last initialized.

5032 - (Netwtw04) Driver Miniport reset watchdog

5002 - (Netwtw04) Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.

10317 - (NDIS) Miniport Intel(R) Dual Band Wireless-AC 7265, {202290a5-3df6-4ccd-91f3-4b99485a7a4c}, had event Fatal error: The miniport has detected an internal error

10400 - (NDIS) The network interface "Intel(R) Dual Band Wireless-AC 7265" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 3 time(s) since it was last initialized.

In Device Manager is now says the following instead of saying the device is working correctly:

 

Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer.

This however changed to the following after rebooting the computer:

 

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31). Object Name already exists.

I can't go back to Windows 15063 now because it was a clean installation and Microsoft don't allow you to use the Media Creation Tool to create USB installation media for previous versions of Windows. Nice. So I need a way to fix this issue.

idata
Community Manager
1,659 Views

Narrowed it down further by re-installing Windows again and seeing at what point exactly I lose the Wi-Fi connection. Wi-Fi works OK until I turn on Bitlocker for the system drive.

NUC - NUC5i7RYH

 

Firmware - RYBDWi35.86A.0365.2017.0704.1050

 

BIOS Mode - UEFI

 

Secure boot - ON (Using Intel Platform Key with default settings)

 

TPM 2.0 - ON (Using Intel Platform Trust Technology)

 

BitLocker Settings - Set to require TPM and PIN. New DMA devices aren't allowed when computer is locked
idata
Community Manager
1,660 Views

The issue was caused by the following Group Policy being set to enabled.

Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive Encryption > Disable New DMA devices when this computer is locked

I obviously don't know the technical details of what changed between 15063 and 16229, however if Windows 10 16229 is installed on a machine (either upgrade or clean install) and the system drive is encrypted with Bitlocker with this setting enabled, the only way I've found to make Wi-Fi start working again is to wipe the machine and re-install Windows with this Group Policy setting set to 'Not Configured' before re-encrypting the drive.

Edit: Microsoft articles regarding this issue added below.

https://blogs.technet.microsoft.com/secguide/2018/01/18/issue-with-bitlockerdma-setting-in-windows-1... Issue with BitLocker/DMA setting in Windows 10 "Fall Creators Update" (v1709)

https://support.microsoft.com/en-gb/help/4057300/devices-not-working-before-log-on-a-computer-runnin... Microsoft KB Article 4057300

View solution in original post

PZ2
Beginner
1,659 Views

I had the same problem on my work laptop Dell E5440.

I tried everything like reinstalling the drivers (failed all the time) deleting drivers, reseting ipconfig settings and all the:

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

adding another WiFi usb key, different drivers etc.

What worked was uninstalling a VPN Checkpoint app

JTeve
Beginner
1,659 Views

I had same issue. Unistalling checkpoint endpoint security vpn client was worked for me too.

Thanks!!

JNir
Beginner
1,659 Views

Hi,

can I ask you a Question?

I also have problems with the 1709 Update in our Network, but what were your steps to troubleshoot?

Have you uninstalled the CheckpointVPN BEFORE the Update Installation, or AFTER the update?

Also, when you uninstalled the Checkpoint VPN, were you able to Install it again, and use it without Problems? Is it just a "reinstall" of the Checkpoint?

Thank you for your answer.

SE1
Beginner
1,659 Views

Thanks your suggestion worked. Uninstalling Checkpoint VPN client and rebooting did get my network connection back.

L02
Beginner
1,659 Views

flash608 - you totally rock!!! You just saved us from so much frustration! I saw the bottom of your post about CheckPoint VPN and I was like - surely it is not that simple lol. And it was . Just tested and verified on my own laptop that recieved the 1709 update last night. Thank you again!

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