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CLübb
Beginner
1,222 Views

No Signal / Boot: NUC7PJYH with HX424S14IBK2/8 (2x4GB)

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Hello!

I got my NUC and components today, installed RAM and a 240GB SSD (Kingston UV 500), started the system and got a "no signal" on my 24" BenQ 2450 Screen. I went to my TV, plugged in the HDMI cable and got an "INTEL NUC" device, HDMI1 showed "Player 3 (Intel NUC)" but the black screen was the sam

The blue LED was on and not blinking (RAM Error). Trying to update / flash the BIOS dont change anything. No reaction on screen.

I noticed that the system restarts sometimes, but stays on black screen too. No BIOS, nothing.

Is the not validated RAM the problem? I just ordered Intel validated RAM too to be save, but has someone an idea what could be the problem?

Sorry for my bad english, i'm not a native speaker.

best regards and thanks!

Chris

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1 Solution
OSalo
New Contributor I
194 Views

Hi Chris,

As I wrote in https://nucblog.net/2018/04/gemini-lake-nuc-nuc7cjyh-review/ my review, I discovered the same thing with the exact same RAM. It works only with one module installed. When I contacted Kingston, they recommended the KVR24S17S6 instead of the HyperX RAM. It's a bit of a shame as the KVR RAM has CAS latency of 17 instead of 14 like the HyperX... Most of the Intel validated RAM is difficult to obtain, but you there should be a G.Skill module that works fine and has CAS latency fo 16. In the big picture the RAM performance has very little significance, so don't overthink it though.

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4 Replies
idata
Community Manager
194 Views

ekocmals490: Thank you for joining the Intel® communities support.

In regard to your question, yes, not validated RAM memory might be the caused of different kind of problems.

Please test the NUC using just one memory stick at the time with each stick on both memory slots.

The issue could also be related to compatibility between the NUC and with the BenQ 2450 monitor since it worked fine with the TV.

Additionally, you can test the NUC without the SSD, we should see an error boot message or the BIOS by doing this.

Are you also using the HDMI port to connect the BenQ 2450 monitor?

 

Do you have the option to use a different HDMI cable?

Please make sure you ordered the proper memory RAM for the unit:

 

https://ark.intel.com/products/126137/Intel-NUC-Kit-NUC7PJYH https://ark.intel.com/products/126137/Intel-NUC-Kit-NUC7PJYH

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
CLübb
Beginner
194 Views

Hello Alberto,

thanks for your fast reply! I tested it with one RAM module in the first (lower) slot and it works fine. When i put in both modules the system isn't booting. The orange LED and the blue POWER LED glow all time.

The RAM isn't listed in the validated list - so i have to change the RAM, even though it works with one module?

Best regards

OSalo
New Contributor I
195 Views

Hi Chris,

As I wrote in https://nucblog.net/2018/04/gemini-lake-nuc-nuc7cjyh-review/ my review, I discovered the same thing with the exact same RAM. It works only with one module installed. When I contacted Kingston, they recommended the KVR24S17S6 instead of the HyperX RAM. It's a bit of a shame as the KVR RAM has CAS latency of 17 instead of 14 like the HyperX... Most of the Intel validated RAM is difficult to obtain, but you there should be a G.Skill module that works fine and has CAS latency fo 16. In the big picture the RAM performance has very little significance, so don't overthink it though.

View solution in original post

CLübb
Beginner
194 Views

Hey,

the extrem good latency of 14 was the exactly reason to buy for me :-) but 4gb cl14 will not help, so i bought an other intel validated RAM now.

Tanks for your help!

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