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New Contributor I
278 Views

No display on resume from sleep

I Have NUC8i3BEH, windows 10 ( 1903 ).

my bios is version 77 and all my other drivers are up to date.

the problem is this, every once in a few days when i resume my NUC from sleep, there's no display on my monitor

please tell me how to fix it.

 

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New Contributor I
60 Views

Known issue, that seems to happens to some people but support staff or other members are not able to reproduce...

Check all the recommendations in these links, if the issue is still present, then request a replacement to your store:

 

https://www.intel.com/content/www/us/en/support/articles/000033202/intel-nuc.html

 

https://forums.intel.com/s/question/0D50P00004VTfMP/hdmi-screen-goes-off-on-after-waking-from-sleep

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Super User
60 Views

"Modern Sleep" issue?

 

Doc

 

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New Contributor I
60 Views

"modern sleep" is disabled.

In the meantime I've selected a different frequency refresh rate setting for my graphic driver. I've changed it from 59 hertz to 60, which is the right setting for my monitor.

Can't say if it did the trick or not ( too early )

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Moderator
60 Views

Hello R.Kede, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the problem persists and if you need further assistance on this matter?

 

Regards,

 

Albert R.

Intel Customer Support Technician

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Super User Retired Employee
60 Views

For followup, please provide details of monitor, video cables and any converters/dongles in use.

 

I would also point out that, in my experience, this commonly occurs with DVI monitors and has done so going all the way back to the 4th gen NUCs.

...S

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New Contributor I
60 Views

The issue has occurred again !!!

I turned the monitor's power off and then immediately turned it on again. the display came back as it should have.

so.... I now suspect the prime suspect is my monitor and not my NUC.

My monitor is AOC 2270SW.

I really don't understand the source of this issue nor how to fix it.

https://eu.aoc.com/en/monitors/e2270swn

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Moderator
60 Views

Hello R.Kede, Thank you for providing that information.

 

If the issue persists, please try the following steps:

 

  • ​​​​​​If the issue occurred after any recent software, Operating System update, hardware or BIOS changes, try to undo those changes.
  • If using Windows® Operating Systems, check the Power Options on Power Options/Plan settings on Control Panel.
  • Check the Power Settings/Eco Mode on the TV/Monitor. For instructions on how to check these settings, contact the TV/Monitor manufacturer.
  • Load defaults settings in the NUC's BIOS:
  • Press F2 during boot to enter BIOS Setup.
  • Press F9 to set defaults.
  • Press F10 to save and exit BIOS.
  • If loading defaults BIOS does not help, check the power sleep states on the NUC.
  • Go to the BIOS and check the following settings:

 

  • Advanced > Devices > Onboard Devices > Auto Turn On TV> Select "From S3/S4/S5 Boot" TV turns on when Intel® NUC is powered on or resumes from S3/S4/S5 state.
  • Advance > Power > Secondary Power Settings (Right Section) > Deep S4/S5 > Select Disabled Disable to allow to wake up from other methods besides the power button.
  • Advance > Power > Secondary Power Settings (Right Section) > USB S4/S5 Power > Enabled Enable the USB Port power in S4/S5 state.
  • Advance > Power > Secondary Power Settings (Right Section) > Wake on USB from S5 > Enabled. Enable Wake on USB from S5 state.
  • For more information regarding Intel NUC's BIOS settings, please refer to: https://www.intel.com/content/www/us/en/support/articles/000006028/intel-nuc.html

 

  • Check correct voltage memory: Use the correct voltage memory modules for your Intel NUC. To find the memory requirement for your Intel® NUC, go to: https://www.intel.com/content/www/us/en/support/articles/000005561/intel-nuc.html
  • Check with the TV/monitor manufacturer for firmware updates that might help to solve the issue.
  • Test the NUC with minimal configuration by removing all non-necessary components like USB devices, external hard drives, adapters and use only wired mouse and keyboard. This may help to diagnose if the issue is related to a particular component connected to the Intel® NUC.
  • If using a graphics driver version higher than 25.20.100.6519, roll it back to this specific driver version. It has been reported that this driver version fixes wake up issues.
  • If none of the above steps solve the issue, make sure the NUC has the latest BIOS or try a BIOS recovery:
  • https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

 

Regards,

 

Albert R.

Intel Customer Support Technician

 

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Moderator
60 Views

Hello R.Kede, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

 

Albert R.

Intel Customer Support Technician

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New Contributor I
60 Views

Actually no. sorry & thnx.

I think the fault resides in my monitor, not my PC.

thnx.

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Highlighted
Moderator
60 Views

Hello R.Kede, Thank you very much for letting us know those updates.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

 

Albert R.

Intel Customer Support Technician

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