No orange light - dead NUC?

AØien · ‎07-25-2018

Hi

My Intel NUC7 i3BNH seems dead. There is no longer a orange light on the front, and it won't turn on. Is there a second power button on it? I have two NUCs, and tried to connect the dead one to the second NUC's power cable, but still no sign of life.

Any suggestions?

n_scott_pearson · ‎07-25-2018

Is the internal (green) LED coming on when you hook up the power brick?

AØien · ‎08-19-2018

Hi, sorry aboyt the late response, I've been on a vacation and when work started again I didn't have time to follow up.

It seems dead. I've tried to connect it to the other NUC power supply (same model, I have two of them), and no life. It seems dead like a brick.

I've disconnected, moved it to the basement and tried it with the projector, and still no life. No lights, no life. Won't start up.

Any suggestions?

idata · ‎08-20-2018

Hello newman221

Thank you for joining the community.

I see that you are having problems with the Intel® NUC Kit NUC7i3BNH. Allow me to help with your inquiries.

Could you try the Intel® NUC without the ram sticks, storage drives, and USB devices? Please let know if you have any light pattern.

Allow me to share with you the following link for information about the Intel® NUC light patterns.

https://www.intel.com/content/www/us/en/support/articles/000005854/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005854/mini-pcs.html

Hope his help.

Regards,

Leonardo C.

AØien · ‎08-20-2018

Hi again.

Disassembled the NUC, removed the ram sticks, USB reciever and the SSD drive. Still no lights or life.

Regaeds, Andreas

idata · ‎08-21-2018

Hello newman221

Thank you for your response.

Could you try to complete a bios recovery on the system, you could test using the power bottom method and with the jumper method.

Reference link:

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

You could try the BIOS 0067: https://downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A-?product=95066 https://downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A-?product=95066

If this does not help you could apply for the warranty of the unit.

I have sent a private message for information on the case. Please see your private inbox.

Best Regards,

Leonardo C.

n_scott_pearson · ‎08-21-2018

Actually, before wasting your time on this, look and see if the green LED is coming on when you plug the power brick into the NUC. If the green LED is not coming on when the power brick is plugged in, then it means that the power brick is not working.

...S

AØien · ‎08-23-2018

There is no light watsoever on that NUC. And I don't think it's the power supply either, because I have another NUC in the movie room which is working perfectly. Doesn't help to switch NUCs. One of them are dead.

By "green light" you mean the light on the power on/off button right?

Andreas

idata · ‎08-23-2018

Hello newman221

Thank you for the information.

I have sent you a private message with case information; please see your private inbox.

Best Regards,

Leonardo C.

n_scott_pearson · ‎08-23-2018

No, I mean the green LED on the board itself. Any time a working PSU is connected, this LED should be on. If it's not, either the PSU or power circuitry on the board has failed. You should test both PSUs on both NUCs and verify that the "good" one works with both and the "bad" one works with neither. You should run this test with the "bad" NUC as it is and then with the memory and storage removed/disconnected.

...S

AØien · ‎09-04-2018

There is no life on the defect NUC. Doesn't work on either PSU.

There is no light on the board. Removed memory and SSD, no change.

So it seems completely dead.

This NUC unit is a replacement I've got from Intel in March, after the first one had a faulty graphics chip. So now I'm curious who I should contact for warranty/replacement.

n_scott_pearson · ‎09-04-2018

I am sorry to hear that you are having this problem. The process for setting up a second RMA is the same as before. Contact ICS directly, via forms, email, phone or chat services. I find the forms service to be the worst (I have never actually tried it - but I see lots of complaints about it here) and recommend picking up the phone. There are local numbers in virtually every country in the world. Consult these pages, sorted by geography, for local contact information:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

As I said, you can also use the chat service (here: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service), but understand that it is offered only in English and is subject to office hours (9-5 M-F) in the Pacific (UTC-8) time zone.

Hope this helps,

...S