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Beginner
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No video output on new NUC7i3BNK

Hi,

Just got a NUC7i3BNK and trying to connect it to install an OS and I don't get anything out of the HDMI. Have tried 2 different TVs with HDMI connector, and 1 HDMI to DVI cable to a monitor. None of which show anything on the screens. Power light comes on solid blue, so doesn't look like a RAM/SSD issue.

Any suggestions?

Cheers

Simon

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Super User
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My suggest to try bios recovery by Security Jumper. https://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html BIOS Recovery Update Instructions for Intel® NUC You don't need a display to do this. The blue led will blink trough the recovery process (2-5 minutes). Switch the NUC OFF an ON.

Download last bis here: https://downloadcenter.intel.com/download/26934/BIOS-Update-BNKBL357-86A-?product=95069 Download BIOS Update [BNKBL357.86A]

Leon

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Beginner
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Thanks

I did try that already, but didn't see any blinking of the light. Does the USB drive need to be formatted a particular way? Does it matter which USB slot you plug it into?

Simon

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Super User
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The USB stick shall be formatted to FAT32. If it was formatted before for Linux, the format shall be fixed. You can use SD Formatter tool: https://www.sdcard.org/downloads/formatter_4/eula_windows/ SD Memory Card Formatter for Windows Download - SD Association

You can use any one of the 4 USB slots.

Leon

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Beginner
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I'm not getting any blinking of the light, it's just a solid blue.

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Super User
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Can you describe all parts of your system you have installed? (i.e. RAM memory and SSD).

Leon

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Beginner
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It's a nuc7i3bnk

960 EVO 250GB NVMe M.2 SSD

GeIL 4GB DDR4 SO-DIMM C16 2400MHz

I've taken the SSD out for this testing.

According to what I've read, if it's a RAM issue, the light should flash.

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Super User
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Probably you are correct that this is not RAM problem, however take into consideration the following:

1. I don't know the P/N of your RAM but the memory you are using is not listed on the tested memory lists for yours NUC:

https://www.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000023165.html System Memory for Intel® NUC Kits NUC7i[x]BN

and http://www.cmtlabs.com/2012/memCertPartSearchResultsAll.asp?bNav=True&sManuf=Intel&outside=False&sMN... CMTL > Search > Tested Motherboard > Results

2. Your NUC supports DDR4 speed of 2133 MHz while you are using 2400 MHz.

3. Since you are using only one SO-DIMM, install it in the lower memory socket or if now it is installed in the lower socket, move it to the upper).

And finally if nothing still will not work, you shall contact the Intel support or your suppler to replace your NUC.

Regards

Leon

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Beginner
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From what I've read, it should just run the RAM at the slower speed.

I've tried it in both sockets already

Thanks for all the suggestions - looks like I'll be taking it back to the store

Simon

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Super User Retired Employee
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No, it won't do that (at least not automatically). You can try lowering the speed yourself, but a number of folks have indicated that they couldn't get this to work - and replacement of the memory with 2133MHz usually does make a difference.

Now, as Leon said, it is certainly possible that this is just a red herring and the issue is something else wrong in the NUC. The only way to know would be to test with 2133MHz memory and see if it makes a difference...

...S

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Super User
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I agree with Scott and I want to add that except to speed there are also unsupported memory configurations:

So, for example from the above table you can see that a 4GB RAM with 256M chips will not work and only RAM with 512 M or 1024 M chip may work. That is the reason that when you order RAM you shall check prepared by Intel compability list.

Regards

Leon

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Beginner
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Thanks all - just got 2133 RAM and it's working nicely now.

Cheers

Simon

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Beginner
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Thanks SimonMac I have exactly the same ram as you and the same problem. I will try 2133mhz to see if it works.

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