No video

[sariut]

without video and led on, cannot be turned off (Locked)

[Sebastian_M_Intel]

Hello sariut, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following: 

1. Are you using an Intel® NUC 8 Rugged Kit NUC8CCHKR? If not, please specify which NUC model are you using? 

2. Can you explain in more detail what the problem is? Is this no video problem over which video port? What is the LED behavior when you turn on the NUC and how do you turn it off? Please explain.  

3. Provide the brand and model number for: RAM memory, SSD/HDD drive. 

4. Have you tried turning the system on with minimal configuration? I.e. just using the power supply, CPU (embedded), included RAM, and storage (no extra components). 

5. Have you tried different video cables and different monitors? 

6. Did this system use to work before? If yes, did you make any changes before the issue started?  

Regards, 

Sebastian M  

Intel Customer Support Technician

[sariut]

Product code Bknuc8cchkr1, the equipment worked for 2 months with Windows 10, suddenly it stopped showing video on the 2 hdmi ports (I keep the start button on, I press it and it does nothing) I have already tried all the steps that I you suggest.

[Sebastian_M_Intel]

Hello sariut, 

Thanks for the response. 

Based on what you are reporting, I will recommend you to try a BIOS recovery using the BIOS Recovery by Security Jumper method described here: https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html. BIOS download: https://downloadcenter.intel.com/download/29994/BIOS-Update-CHAPLCEL-  

If that does not work, I will recommend you to check the warranty replacement options for this unit; in order for you to do that, you may want to contact us directly, feel free to refer to this thread once you contact our support team https://www.intel.com/content/www/us/en/support/contact-support.html  

Sebastian M

Intel Customer Support Technician

[sariut]

There is no case, try all the recommended methods (BIOS Recovery by Security Jumper) the computer remains blocked without video, with the start led on. The team lasted me 2 months I invested 500 dollars, now I navigate with the phone, thanks Intel.

[Maria_R_Intel]

Hello sariut, 

We apologize for any inconvenience this may cause you. Since we completed the troubleshooting our next recommendation is to contact the Intel* internal support, they can help you to verify and complete the warranty of your unit.

 Here are pages where you can look up contact information, including local/country phone numbers, by geography:

• U.S. and Canada: Intel Customer Support NA
• Europe, Middle East, and Africa: Intel Customer Support EMEA
• Asia-Pacific: Intel Customer Support APAC
• Latin America: Intel Customer Support LAR

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Maria R.

Intel Customer Support Technician