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No way to remove "For support visit Intel" from boot screen of NUC11TNBi7

Russell
New Contributor I
624 Views

Hi,
We have purchased the first of many 11th Gen Intel NUC boards (NUC11TNBi7). We are customising the boot logo to brand/customise the board for use with our end consumers. The board will be used as an embedded board as part of a branded product/system.

When the NUC boots, it displays "For support visit Intel" with a QR code in the bottom corner.
This message is misleading and unprofessional for our end consumers as it directs them away from our own support which is what they would require 99% of the time. We have not found any way to remove this message. Using BIOS version 0062.

Thanks
Russell

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10 Replies
DeividA_Intel
Moderator
601 Views

Hello Russell,  

  


Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® NUC 11 Pro Board NUC11TNBi7.

  


In order to better assist you, please provide the following: 


1. Do you work for a company? If so, what is the name of the company/business?

2. Do you have an IPS account with Intel?

3. Do you want to just remove the "For support visit Intel"? Or, do you also want to replace it with something else? 



Regards,  

Deivid A.  

Intel Customer Support Technician  


Russell
New Contributor I
589 Views

HI Deivid,

 

Thanks for getting back to me. I am working for a company based in the UK - 'Peartree Studios Ltd'. We don't have an IPS account with Intel. Regarding removal or replacement, removal would be fine, but if there is a straightforward way to customise the message we might be interested in that, however, the amount of time it is displayed is sometimes very short depending on the boot configuration so it might be misleading to show any information there.

 

Thanks

Russell

GRIFFCOMM
New Contributor I
577 Views

Have seen the same message (with a QR code next to it), also wondered the same thing, although i am not fully against the message, we use an OEM logo on the main page, so really we would not want this message on the screen either..

 

FYI - Uploading an OEM logo does not remove the message.

DeividA_Intel
Moderator
583 Views

Hello Russell, 


Thanks for the information provided. I will check this request internally and check if we have any tool and/or option to remove or customized the BIOS message.



Regards,  

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
560 Views

Hello Russell, 


Thanks for your patience. Based on the research performed, I recommend you to try the following:


- You can hide the Support information (QR code and support URL) using the BIOS:

  • During your NUC's startup press F2 to enter BIOS
  • Go to the Advanced tab
  • Uncheck BIOS Self-Help


please let me know if this helped.



Regards,  

Deivid A.  

Intel Customer Support Technician


Russell
New Contributor I
549 Views

Ah, yes I can confirm that did hide the QR code and URL.

 

Thanks

Russell

GRIFFCOMM
New Contributor I
547 Views

Can confirm this works on the NUC11 Extreme as well

DeividA_Intel
Moderator
534 Views

Hello Russell, 

 

I am glad to know that the steps helped you. Please let me know if the request was completely addressed and if you would like to close this thread.

 

@GRIFFCOMM , unfortunately, I do not have any confirmation if these steps also work with a NUC11 Extreme, however, feel free to try them on a NUC11 Extreme if are able to and share the outcome.

 

 

Regards,  

Deivid A. 

Intel Customer Support Technician 

DeividA_Intel
Moderator
520 Views

Hello Russell,  


 

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician


DeividA_Intel
Moderator
493 Views

Hello Russell.


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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