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Not solve issue on Intel NUC10i7FN, Can not wake S5 when resume from legacy S3.

HPBird
Beginner
370 Views

Hi Intel,

It been disappointed.  I did not see any problem been fix or positive reason when you reproduce the problem. closed issue roughly.

https://community.intel.com/t5/Intel-NUCs/Intel-NUC10i7FNHC-can-not-Wake-from-S5-after-a-S3-legacy-r...

 

Lets start have a thread to solve this. 

= = = The original report Issue and Description = = =

BIOS: FNCML357.0047.2020.1118.1629

Win10:  20H2 (19042.746)

Under BIOS Setup "Power" menu:

Sleep type support [Legacy S3 Standby]

USB S4/S5 Power [Check]

Wake on USB from S5 [Check]

 

How to reproduce:

1. Boot to Windows, command "shutdown -s -t 0". perform the S5 shutdown.

2. Press USB mouse, it can wake normally

3. Perform the S3 Sleep -> Press USB mosue -> resume from S3, success

4. command "shutdown -s -t 0", perform the second S5 shutdown.

5. Issue found, can not wake system from S5

= = = = = = = = = = = = = = = = = = =

 

The Intel response,

= = = from MRoss5200 = = =

I was able to follow your steps without the S3 mode in-between the S5 modes and was able to wake from S5 5 times in a row using the mouse. Looks like after the wake from S3 sleep is maybe changing something before the S5 starts and it is not getting changed back. 

= = = = = = = = = = = = = = = = =

1. It work without the S3 mode. (It is not my report duplicate procedure).

2. It found the problem on the comment " Looks like after the wake from S3 sleep is maybe changing something before the S5 starts and it is not getting changed back."

 

Can you keep check you development teams to Fix it?, it is not the HW design issue, it can be solve in prospective.

 

HPBird

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3 Replies
Maria_R_Intel
Moderator
353 Views

Hello HPBird,


We will be glad to continue assisting you, as you can see in your original thread we did a couple of follow-ups before closing the thread.


We will proceed to check on this internally and post back here as soon as we receive more details.


Best regards,

Maria R.

Intel Customer Support Technician




HPBird
Beginner
318 Views

Hi Intel,

The new BIOS "FNCML357.0050.2021.0303.2146", I test, It did not solve the legacy S3 problem.

 

Also, check the release note. Did not included fix this issue.

 

HPBird

HPBird
Beginner
227 Views

Hi Intel,

This issue have report over 10 month,

Did you have any update? the latest BIOS still did not solved the problem.

I'm make sure the problem can 100% by BIOS firmware.

 

Can you provide a schedule for this?

 

Thanks

HPBird

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