Noticeable audio popping, both when a sound starts and when it ends NUC11PHi7c

[GuidoRobben]

There are pops and ticks noise when the sound start (NUC11PHi7c, Windows 10 x64, analog speakers). This noise is very annoying. Sometimes peaks of ticks deafen me.

I think the issue was about the audio card power management but I found nothing in the current Realtek driver Fix for Realtek sound popping and/or high pitched tone/squeal 

What to do now?

[lEdge]

I'm trying to figure out if you are talking about a NUC notebook. Very rare to find an appropriate one. I don't want i5.
If your issue is persistent the problem is the hardware. It's too narrow. The power coils for the audio is like no more than 2.5 watts. Just look at the package.
Windows can manage audio. Maybe change the sample rate to highest possible. And the only thing that can help is filter out the changes between high and low volume sounds. Windows should have that somewhere.

[n_scott_pearson]

How is your sound being output? Is this via HDMI/DisplayPort audio or RealTek audio?

[GuidoRobben]

Hi, thanks for all the answers.

It's not a notebook. it's a mini PC. I could not find a link on the intel site but this is it. https://www.skikk.eu/desktop/nu17hk 

The audio is via the realtek chipset. it is connected via a digital/analog port on the back. It is connected analog too my speakers.

[lEdge]

Okay. I didn't want to look that up. The code is similar to the the notebook.

So the PHi7c.

The answer is still the same. Hardware. You could be able to fix that from an external soundcard. Some have power supplies. Again. Check windows settings for the low to high changes. I get that on the TV too from HDMI.

[GuidoRobben]

Hi,

I dont have an external soundcard. When I put the speaker in the headphone jacket at the front there is no Pop. So it has something to do with the toslink port.

I tried disabling the optical port and make it analog only, but this didnt solve the problem. I googled some more and it looks like I'm not the only one who has this problem with a toslink port with Realtek hardware.

I also included a picture of my NUC.

[David_G_Intel]

Hello @GuidoRobben

Thank you for posting on the Intel️® communities. 

We need more information to look further into this request, please share with us the following

• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  
• Did it work properly before? If it did, when did this start?
• Does this happen with different graphics drivers?
• Please explain the audio connection, including devices, cables, etc
• Do you get any errors on device manager?

Regards, 

David G 

Intel Customer Support Technician 

[GuidoRobben]

Hi,

It seems my audio problems are solved. Apart from my audio problem I also had a problem with a USB device disconnecting and reconnecting. In solving my USB problem I think I solved my audio problem. I disconnected my USB devices one by one. And my audio problem was suddenly gone. After using for a few days it looks like it was gone for good. After reconnecting the USB devices again, the problems stayed gone.

So I think a badly connected USB device caused my issue.  

[David_G_Intel]

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards, 

David G 

Intel Customer Support Technician