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Noticeable audio popping, both when a sound starts and when it ends NUC11PHi7c

GuidoRobben
Beginner
2,228 Views

My older thread was closed. but the issues are not gone, they are back.

Re:Noticeable audio popping, both when a sound starts and when it ends NUC11PHi7c - Intel Community

 

See the old one for my issues. Noticeable audio popping, both when a sound starts and when it ends NUC11PHi7c

I have all the latest drivers, but it still isn't gone. I hope someone has a new solution.

 

Guido

0 Kudos
25 Replies
GuidoRobben
Beginner
1,922 Views

Thank you for posting on the Intel️® communities. 

 

We need more information to look further into this request, please share with us the following

  • Intel® System Support Utility (Intel® SSU) results 
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  
  • Did it work properly before? If it did, when did this start?
  • Does this happen with different graphics drivers?
  • Please explain the audio connection, including devices, cables, etc
  • Do you get any errors on device manager?

I will try these steps to and report to my findings

GuidoRobben
Beginner
1,920 Views

Intel® System Support Utility (Intel® SSU) results :

See attachment

Did it work properly before? If it did, when did this start?

It think it never really worked. when I connected my speakers there was a pop. The Headphone out on the front works fine.

Does this happen with different graphics drivers?

Haven't tried this. What other drivers can than a newer version of nvidia or isn't this what you mean?\

Please explain the audio connection, including devices, cables, etc

Displayport to monitor, USB printer, USB mouse, USB keyboard, analog cable in my spdif, trust webcam that also has a microphone.

Do you get any errors on device manager?

No. But I do get a audio pop when opening and closing device manager.

 

I do think the displayport monitor is causing issues to. I think the is the device that is messing up USB. When in sleep mode, it keeps connecting and reconnecting. It is not really reconnecting, but it makes that sound. Although I think that it is.

 

Hopes this info helpes for solving my issues. If you need more info, let me know.

 

 

Alberto_R_Intel
Moderator
1,900 Views

GuidoRobben, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it?

What is the model of the monitor?

What is the model of the speakers?

Which port are you using to connect the speakers?

Are you using adapters or converters to connect the monitor to the computer?

Did you make any recent hardware/software changes?

The pop sound that you mentioned, does that happen while playing just music, or videos or it happens while applying any kind of file that contains sound?

Just to confirm, that pop sound, only happens "when a sound starts and when it ends", it does not happen while the sound is playing, in the middle?

Does the problem happen on all websites? For example Youtube, Vimeo, Netflix, Dailymotion.

Does the problem happen at home or in the work environment?


Any questions, please let me know.



Regards,

Albert R.


Intel Customer Support Technician



GuidoRobben
Beginner
1,859 Views

Sorry it took so long, I was on a holiday

Is this a new Intel® NUC?

- I think it is. isn't here only one NUC11PHi7c? 

When did you purchase it?

- March 2021

What is the model of the monitor?

DELL U2412M (connected via Displayport)

What is the model of the speakers?

- Bose PC speakersysteem Companion2 serie 3

Which port are you using to connect the speakers?

- I use the spidf port. If I use the speaker port at the front I have no issues.

Are you using adapters or converters to connect the monitor to the computer?

- No

Did you make any recent hardware/software changes? 

- No, this is all stock hardware.

The pop sound that you mentioned, does that happen while playing just music, or videos or it happens while applying any kind of file that contains sound? Just to confirm, that pop sound, only happens "when a sound starts and when it ends", it does not happen while the sound is playing, in the middle?

- It doesnt happing during the audio. It is only at the start. I just loops it doesnt know where to play and gets confused

Does the problem happen on all websites? For example Youtube, Vimeo, Netflix, Dailymotion.

- Yes. When the movie starts or audio starts I pops. When it happens the first time I go there. So when I play something on youtube. the first time I start a video it pops, but after that it's fine. When I go to netflix I have the same issue. I pops, but then i stays active or something and i knows what to do. If I press mute on the youtube tab en unmute it, then there is no pop. It is like a pop only happens when an app isn't used for a while.

Does the problem happen at home or in the work environment?

- It's my work PC.

 

I you need more info let me know.

immortalt
Novice
1,855 Views

I am using NUC11PHBi7 (M26151-402) and I also meet this problem.

Each time while the NUC is starting, some sound will come out of the speaker.

Besides, the audio hole can detect my speaker automatically.

If I connect my speaker to the NUC and I will find there is no sound on Realtek Audio.

I have to keep the speaker connected and then restart the NUC, this time, the Realtek Audio can output the sound to the speaker.

That means each time after the NUC is powered off, I need to boot up the computer twice in total before I can hear the sound.

Alberto_R_Intel
Moderator
1,791 Views

immortalt, Thank you for posting in the Intel® Communities Support.


GuidoRobben, No problem at all, thank you very much for providing that information.


We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,771 Views

Hello GuidoRobben, I just received an update on this matter.


After reviewing the case, we determined that the problem might be related to the Operating System to Windows* itself. So, what we recommend to do is to get in contact directly with Microsoft to gather the instructions on how to do a clean reinstallation from scratch of Windows*. Please make sure to back up any important information you might have on your computer before doing any changes:

https://support.microsoft.com/


Regards,

Albert R.


Intel Customer Support Technician


GuidoRobben
Beginner
1,757 Views

On what conclusion is this based on a software issue and not a hardware/driver on? When I put the speaker in the headset it's gone. So it is related to hardware. That the port is a SPDIF. Can I get more explanation that just it's software.

 

 

Alberto_R_Intel
Moderator
1,747 Views

GuidoRobben, Thank you very much for sharing those details.


We determine that the issue might be related to the Operating System since the problem only happens at the beginning and at the end, it is not showing constantly during the audio reproduction. But still, we just wanted to confirm that offering you the option to reinstall the OS in the Intel® NUC, the next step that we were going to offer you will be that if the issue remains after the OS reinstallation, to replace the Intel® NUC.


So, we completely understand if you do not want to reinstall the OS, and in that case please get in contact directly with your local Intel® Support department to request a replacement of the unit if under warranty. You can always make reference to this thread if it is needed.


Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat


For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).


Any other inquiries, do not hesitate to contact us again.


Regards,

Alberto R


GuidoRobben
Beginner
1,726 Views

I will try to reinstall the OS first. Windows 11 is coming out next month. Is there any reason I should not install windows 11?

GuidoRobben
Beginner
1,702 Views

I have another question. What reason could there be that in the headphone jack the audio works fine and in the spdif it doesn't? Isnt it the same software driver that is doing this? 

Alberto_R_Intel
Moderator
1,682 Views

GuidoRobben, Thank you very much for providing those updates.


"I will try to reinstall the OS first", perfect, that will be very useful to confirm if the problem is actually the Operating System, could be related to the ISO image you used to install it.


"Is there any reason I should not install windows 11??", Since it is an unreleased product, there are no reports or testings done by Intel® using that Operating System just yet. Keep in mind though, that the drivers we have available at the moment on our website were tested using Windows* 10 as OS, they might not be ready or be fully compatible for Windows* 11:

https://www.intel.com/content/www/us/en/search.html?ws=idsa-suggested#q=nuc11pahi7&t=Downloads&layou...]


"Isnt it the same software driver that is doing this?" Yes, that is why we think the problem could be related to the OS. Take all the time you need to do the testings, once you get the chance please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,617 Views

GuidoRobben, I just wanted to check if you were able to complete the tests and if you need further assistance on this matter?



Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,566 Views

Hello GuidoRobben, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


GuidoRobben
Beginner
1,560 Views

Please dont close it. i'm waiting for windows 11 to be final. This will be 4 october if i'm not mistaking. When it is is final i will install this to see if this fixes my problem.

GuidoRobben
Beginner
1,434 Views

Ok. I installed windows 11. The problem is still there. But I'm getting the feeling the issue is with my Bose speakers. I disconnected the left speakers and the pop is a lot less present. So i'm going to test another speaker set and see if this fixed the problem.

GuidoRobben
Beginner
1,308 Views

I tried another speaker set, but that also has the problems. I did some investigation and found the following. I dont know if this helps finding a solution.  I still think this is an driver issue and not an hardware issue. I used the intel driver assistant to see if I have all the latest drivers. And I have. 

 

GuidoRobben_0-1634801814337.png

 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:32 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: SONIC-NUC
OS version: Windows 10, 10.0, version 2009, build: 22000 (x64)
Hardware: NUC11PHi7, Intel(R) Client Systems
CPU: GenuineIntel 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Logical processors: 8
Processor groups: 1
RAM: 32434 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2803 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 2018,80
Average measured interrupt to process latency (µs): 10,190972

Highest measured interrupt to DPC latency (µs): 2014,70
Average measured interrupt to DPC latency (µs): 6,520198


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 196,987513
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total ISR routine time (%): 0,009464
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in ISRs (%) 0,009464

ISR count (execution time <250 µs): 6716
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 2136,358544
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 452.56 , NVIDIA Corporation

Highest reported total DPC routine time (%): 0,105041
Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 452.56 , NVIDIA Corporation

Total time spent in DPCs (%) 0,394153

DPC count (execution time <250 µs): 124156
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 24
DPC count (execution time 1000-2000 µs): 2
DPC count (execution time 2000-4000 µs): 1
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: backgroundtaskhost.exe

Total number of hard pagefaults 4847
Hard pagefault count of hardest hit process: 978
Number of processes hit: 57


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 1,818311
CPU 0 ISR highest execution time (µs): 196,987513
CPU 0 ISR total execution time (s): 0,024091
CPU 0 ISR count: 6707
CPU 0 DPC highest execution time (µs): 2136,358544
CPU 0 DPC total execution time (s): 0,861897
CPU 0 DPC count: 108331
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 0,158701
CPU 1 ISR highest execution time (µs): 26,424902
CPU 1 ISR total execution time (s): 0,000219
CPU 1 ISR count: 9
CPU 1 DPC highest execution time (µs): 290,534784
CPU 1 DPC total execution time (s): 0,019403
CPU 1 DPC count: 2090
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 0,237748
CPU 2 ISR highest execution time (µs): 0,0
CPU 2 ISR total execution time (s): 0,0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 156,535141
CPU 2 DPC total execution time (s): 0,038999
CPU 2 DPC count: 4097
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0,143201
CPU 3 ISR highest execution time (µs): 0,0
CPU 3 ISR total execution time (s): 0,0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 187,823760
CPU 3 DPC total execution time (s): 0,017393
CPU 3 DPC count: 1921
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 0,175604
CPU 4 ISR highest execution time (µs): 0,0
CPU 4 ISR total execution time (s): 0,0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 137,201570
CPU 4 DPC total execution time (s): 0,025475
CPU 4 DPC count: 2540
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 0,124568
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 137,772387
CPU 5 DPC total execution time (s): 0,013655
CPU 5 DPC count: 1409
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 0,171367
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 90,370318
CPU 6 DPC total execution time (s): 0,020442
CPU 6 DPC count: 2152
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 0,126612
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 63,824117
CPU 7 DPC total execution time (s): 0,015204
CPU 7 DPC count: 1643
_________________________________________________________________________________________________________

GuidoRobben
Beginner
1,377 Views

OK, the problem is not fixed. there is still latency. This looks like a driver problem. i also checked different speakers. that didn't fix the problem.

GuidoRobben_0-1634815127695.png

 

NickP
Novice
1,110 Views

same issue, but I found a solution, you can try it.

The solutioin is : use the driver released by Microsoft, not released by Realtek. The Steps are:
1. Uninstall the realtek driver from control panel.
2. Uninstall realtek audio device and delete driver from device manager.
3. Restart operating system.
4. Check if the sound card driver is from Microsoft.
5. If the driver is automatically upgraded, click the rollback driver button.

driver.jpg

 

There seems to be a problem with the driver officially released by Realtek. Hope that intel will solve this issue as soon as possible.

GuidoRobben
Beginner
1,094 Views

I will try this, thanks

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