Noticing that the Intel Driver and Support Assistant isn't running a check for new drivers. It simply loads to the FAQ page. Happening on multiple clients with varying browsers

[AlHill]

Uninstall ALL versions of IDSA.

Then, run this uninstall/cleanup tool:

https://downloadcenter.intel.com/download/29112/Intel-Driver-Support-Assistant-Uninstaller?v=t

Then, reinstall IDSA from here:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

Doc

[JTrou1]

No change. Can download and install the program fine, but the redirect to the search page goes to the FAQ instead. This isn't a program issue, it's a redirect issue on Intel's website domain.

[Pixelite]

Having the exact same issue. Doing a clean uninstall/reinstall does not work (as stated above). Clearing all logs/cache folders does not help, either. IDSA keeps redirecting to the FAQ page in an unending loop.

[BrutalSeverity]

Same issue here. The link is supposed to go to:

http://www.intel.com/content/www/us/en/support/detect.html

but instead automatically internally redirects to the FAQ page:

https://www.intel.com/content/www/us/en/support/topics/idsa-faq.html

[AlHill]

Clear the browser cache.

Doc

[BrutalSeverity]

Really? Cmon man... we all tried that already, as well as different browsers. This looks more like an internal redirect.

[Pixelite]

Done that, too. Still doesn't work.

[AlHill]

Ok, seems like there is a problem. Do not work yourself into a lather. Just be patient and the support staff will correct it.

Doc

[AlHill]

This has been reported to the IDSA manager.

Doc

[AlHill]

this has been resolved as of 3:03p PST.

Doc

[Pixelite]

The client now works. Thanks for the report!

[AlHill]

Glad to you have it working.

Doc

[AlHill]

And, this time, clear your browser cache, really.

Doc