Re: Re:Nuc 11 Blue light stays on - Page 2

azdust · ‎03-23-2022

When I shut down my Nuc11pahi7 with Windows 11, the blue light on the front of the Nuc sometimes will stay on. The only way to turn off the blue light or to use the computer is to hold down the power button for about 30 seconds. The system is essentially locked up.

The problem appears to be related to graphics drivers. I did not have this issue with version 27 released back in July 2021. So far I have had the problem with every driver in the 30 range.

I have wiped my machine and reinstalled Windows 11 Pro several times. No changes.

System:

Intel Nuc11pahi7

64 gigabytes of ram

1tb ssd

Windows 11 Pro

sprocketoctopus · ‎05-09-2022

Hello All,

Thank you for your patience in this matter and for all the feedback.

After reviewing this further, we would like to inform you that this seems to be a driver issue. Intel® is aware of this behavior and currently working on a solution, unfortunately, we don't have an ETA for a fix yet.

In the meantime, we recommend the following:

Uninstall the current graphics driver version 30.0.x.x (for instance, 30.0.101.1191). Refer to How To Uninstall the Intel® Graphics Driver.
Download the Intel® Graphics – Windows* DCH Driver Version 27.20.100.9466.
Install the Graphics Driver Driver Version 27.20.100.9466.
Decline any Graphics Driver updates that will be offered by Intel® Driver & Support Assistant (Intel® DSA).

Once we have any new information regarding this issue, we will be posting the details here in the thread.

Sincerely,

Andrew G.

Intel Customer Support Technician

Andrew - Can you please report back any progress in this matter?

My wife's NUC is still exhibiting this problem with the GFX driver 30.x.x.x

I have used your instructions to downgrade (pasted above) the driver which mitigates the problem.

HOWEVER - W10 always tries to update this driver to the latest (30.x.x) when the machine runs is usual updates.

I can defer updates for 30 days but that means I also defer essential security updates. I do not want to that, as I sue Windows Security for A/V on this NUC.

I have also tried to disable 'driver updates' via Control Panel>System & security>Advanced System Settings> Hardware> Device Installation settings> turn 'off' which does not work for GFX driver updates for some reason.

1. Please advise progress on this fix - if you can.

2. Please advise if there is a way I can stop GFX driver updates for the interim. Please note I prefer not to muck around with registry. This NUC is used for work, and needs to be 100% reliable - that's why I bought a NUC!

Thank-you.

~S.O

I

Translate

echopic · ‎05-28-2022

exactly the same issue with my Nuc11pahi7 - the blue light on the front of the NUC half of the times will stay on after, clicking "shout down".

recently upgraded to win11 from win10 though this could fix the issue.

very disappointed and annoyed with this bug, especially when happened to a INTEL NUC - bought intel nuc as believed it would be reliable

Please let us know once you have a official fix for this.

thanks in advance

sprocketoctopus · ‎05-28-2022

"exactly the same issue with my Nuc11pahi7"...Yes. Many hear have the same problem.

I tried the fix suggested by support just a post or 2 above, but the problem is Windows update downloads and installs the latest driver virtually straight away - unless you turn off updates. Which is not good as you now have an upatched W10 install with no A/V updates if you use Windows defender.

I have reached out to support, and all they are doing is apologising and asking if it's OK to be "re contacted in a few days". Idid get an offer of a diagnostic BIOS/UEFI, but declined as this NUC is used by a professional for work - I can't afford to bork her NUC!

I just can't understand what is the delay?

Very Frustrated!

sprocketoctopus · ‎06-03-2022

@SelenaValasquez

Please have a look at the page linked below. Whilst I have not tried this, (I am using a 27.x.x.x driver which works for me so far)

It is supposed to be a temporary fix until the proper fix is released.

https://www.intel.com/content/www/us/en/download/19350/intel-graphics-dch-driver-for-intel-nuc.html

tstob1 · ‎06-03-2022

how about 30.0.101.1994? they installed on my older 7th gen laptop.

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

azdust · ‎06-22-2022

Intel when will this issue be resolved? It was first reported back in February yet it is still unresolved.

azdust · ‎07-05-2022

On July 1st I received a bios version 46 update notification. Installation went fine. Unfortunately, bios 46 did NOT FIX the issue of the Blue light remaining on after shutdown. The only way to use the computer after this happens is to hold down the power button for 15 seconds. Doing this forces the system to shutdown completely.

sprocketoctopus · ‎07-05-2022

@azdust

I can report exactly the same thing..using the latest GFX driver.

Raze9000 · ‎07-06-2022

Install the Intel graphics ver. 30.0.101.1069 (https://www.intel.com/content/www/us/en/support/articles/000090556/intel-nuc.html). Had the exact same issue and after downgrading to that version, the issue is no longer happening. I use the computer everyday and installed that version a month and half ago and haven't had any issue shutting down ever since.

AndrewG_Intel · ‎08-04-2022

Hello all,

We do apologize for the delay in getting back to you. We have released a new graphics driver.

For the NUC11PA shutdown issue, please download and install the generic Intel® Graphics DCH Driver, version 31.0.101.3222/31.0.101.2111.

Please feel free to post back with feedback about the outcome.

Best regards,

Andrew G.

Intel Customer Support Technician

Raze9000 · ‎08-04-2022

Hi Andrew,

I tried installing the generic driver ver. 31.0.101.322 and its actually worse than the version (30.0.101.1069) that I had installed before. I have a 3 monitor setup and it lowered the resolution for 2 of my displays from QHD to 1080P and didn't recognize the higher resolution. I reverted back to ver. 30.0.101.1069 since it supports the 2560x1440 resolution for my monitors.

irubiera · ‎08-07-2022

Good morning,

I've just installed the new driver. For me, it seemed to work (just one display connected).

But, during the first Windows Update execution after the upgrade, it was replaced by an old driver (27.xxx.xxx.xxx). Probably you need to replace it on Windows Update for the new one or, at least, for the 30.0.101.1069 version.

AndrewG_Intel · ‎08-08-2022

Thank you all for your responses/feedback.

Hi @irubiera, we're glad to know that the new driver seems to work for you.

@azdust, we would like to know if you were able to see our previous post and install the new driver version 31.0.101.3222/31.0.101.2111.

@Raze9000, when you said "I tried installing the generic driver ver. 31.0.101.322 and it's actually worse than the version (30.0.101.1069) that I had installed before", did you mean the original issue still persists?

Does the Blue light still stay on and/or is the Intel® NUC having issues powering off?

Best regards,

Andrew G.

Intel Customer Support Technician

azdust · ‎08-09-2022

AndrewG_Intel,

Looking good so far! Cautiously optimistic, not a single problem shutting down for the last two weeks. Thank you for your hard work.

Raze9000 · ‎08-09-2022

Hi @AndrewG_Intel

I did not leave the generic driver (ver. 31.0.101.3222) installed long enough to see if it fixed the original issue of the NUC power light staying on after a shut down. Once I saw that the driver did not support QHD on 2 of my monitors, I immediately re-installed the previous version I had installed (ver. 30.0.101.1069). There's no point of having the new driver fix the shut down issue if a degraded screen resolution is the trade-off.

AndrewG_Intel · ‎08-10-2022

Hello @azdust

Thank you very much for your response.

We are glad to know that Intel® NUC hasn't had the problem of shutting down for the last two weeks and it is good so far. We appreciate your feedback.

Having said that, we will proceed to close this thread now. It has been a pleasure to assist you.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Sincerely,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel · ‎08-10-2022

Hello @Raze9000

Thank you for your response and clarification.

We have received confirmation from our team and reports from customers (in this thread and other channels) that the generic driver ver. 31.0.101.322 solves the original issue for which this thread was created.

Having said that, we will consider this thread (and its original issue) resolved; therefore, we'll proceed to close it now.

In this case, our recommendation is to create a new thread or reach out to Intel® Customer Support directly through phone or chat to isolate your case and system configuration so we can provide you with further assistance with other graphics issues that you are experiencing.

Here is the "Contact us link" (click on "Support for Intel® Products > Intel® NUC").

Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician

B_Tank88 · ‎10-01-2022

Is this fix available for older devices?

My NUC7i3BNH has the same issues, but I can't update it to later drivers it seems I'm stuck with drivers from 2018.

Midnight12 · ‎10-01-2022

Use tis link to fix issue: Intel® Graphics – Windows* DCH Drivers

B_Tank88 · ‎10-03-2022

The link doesn't work, drivers don't install. I've tried several versions, even some a bit older like V27.

When I said I'm stuck in 2018 drivers, I mean the only drivers I can seem to install are the ones from the Intel Driver Support agent. And drivers from 2018 are apparently the latest for my machine.

But I'm getting this same issue as this thread.