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Nuc 2820 hdd connection problem, doa

Hello from Greece, I bought a Nuc two days ago but bios does not detect any ssd or hdd. If you connect the hdd directly from motherboard and give it power externally from a nearby pc then the hdd shows up in the bios. Probably the problem is a defected cable or more likely the small chip with the hdd socket.

I want to ask if the Nuc will be replaced or repaired and do I have to contact the retailer or I have to find the authorised dealer in Greece ?

Thanks you

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Re: Nuc 2820 hdd connection problem, doa

Thanks a lot for contacting us Kyrliot. In regards to your inquire, since the product was purchased less than 1 month ago, I will suggest you to contact the place of purchase in order to get a brand new product.

 

Just in case this is the list of tested peripherals

http://www.intel.com/support/motherboards/desktop/dk-dn2820fyk/sb/CS-034622.htm http://www.intel.com/support/motherboards/desktop/dk-dn2820fyk/sb/CS-034622.htm