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MaurizioItaly
Beginner
75 Views

Nuc Ghost Canyon no segnale Video

Buongiorno, ho acquistato da pochi giorni Nuc Ghost Core i5 9th 

Purtroppo non da alcun segnale video il Nuc si accede dopo circa 15 secondi inizia a lampeggiare il led e tutte le ventole si fermano, 

ho fatto diversi tentativi cambiando monitor o cavi ma nessun risultato,

premendo F2 non succede nulla non da alcun segnale video 

cosi equipaggiato

2 banchi 8 GB Crucial DDR4 2666 SoDIMM 1.2 V

1 SSD Samsung 970 EVO 

un felice possessore, ma disperato chiedo il vostro aiuto 

 

 

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3 Replies
Alberto_R_Intel1
Employee
56 Views

MaurizioItaly, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the specific model of the Intel® NUC?

What is the model of the monitor?

When did you purchase the Intel® NUC?

Which video ports are you using?

Are you using adapters or converters to connect it to the monitor?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel1
Employee
40 Views

Hello MaurizioItaly, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
17 Views

Hello MaurizioItaly, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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