Nuc Software Studio can't load data

[jonny_0]

Hi

I recently bought a Nuc 11 Enthusiast (RNUC11PHKI7CAA2) and my Nuc Software Studio does not load any information about the computer anymore(the rest works, changing colors etc). 

Did I turn off something on accident?
I tried the following:

- Start nuc software studio as an administrator

- Check drivers with Intel Driver & Support Assistant

- Reinstall nuc software studio

[Jean_Intel]

Hello @jonny_0

Thank you for posting on the Intel️® communities.

To have a better understanding of your issue, please provide me with the following:

• Was there any software change before the issue started?
• Where did you download the software studio from? Also, what is the software version that you installed?

Looking forward to hearing from you

Best regards, 

Jean O.  

Intel Customer Support Technician

[jonny_0 · Accepted solution]

Hi Jean
Thank you for reaching out!

I got it fixed just now!:)
I disabled my anti virus and now it’s working again…
I used „Avast One“.

kind regards,
jonny

[Jean_Intel]

Hello @jonny_0

We are glad to know you found a solution, since the thread is solved we will close it now.  

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Regards, 

Jean O.

Intel Customer Support Technician.