Fresh windows 10 20h2 installation
installed all intel drivers from intel website
Nothing else attached to the nuc, only mouse and keyboard
Nuc won't shutdown in anyway, always reboot.
My NUC10i7FNHJA1, clean 20H2 install, shts down just fine.
So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).
Doc (not an Intel employee or contractor)
Just for information...
I tried to change the Ram completely with other banks...
I tried to power off with everything unplugged (keyboard, mouse, hdmi, ethernet) and i told windows to shutdown when you press power button...
That is really strange. BTW, in my NUC10i7FNH I got similar problem (restarting), when I've tried to put my NUC into sleep mode. The problem stopped after I've changed the Sleep Type support from Modern Standby to Legacy S3 Standby. If you want to try if this also may help you please follow my instruction:
1. Since changing the Sleep Type support from Modern Standby to Legacy S3 Standby may require the system reinstall, please prepare full image of your drive before starting this procedure.
2. Important: Start with setting Windows into SAFE boot mode:
3. While in Windows, press Windows key + r. Run msconfig
4. Chose Boot tab and enable Safe boot. Reboot your system.
5. During system boot enter Bios again. Now open Advanced > Power > Secondary Power Settings > Sleep type support and change it to Legacy S3 Standby. Click on F10, confirmed by "Y", to save settings and exit to Windows.
6. While in Windows, press Windows key + r. Run msconfig
7. Chose Boot tab and uncheck Safe boot. Reboot your system.
Hope this will work, in case that your system will become unbootable or you want to go back to previous configuration, you can use your backup.
1. I'm assuming that if you hold the Power Button depressed for few seconds, your NUC is shutting down? Is it restarting also?
2. Is your NUC restarting also after disconnecting the Power Adapter cable and reconnecting again?
3. Please check in BIOS: Advanced > Power > Secondary Power Settings > After Power Failure the value should be Stay Off.
4. Please also check the shut down with Network disconnected (Ethernet and WiFi as well)
Hi @LeonWaksman !
i verified your third point...
I can confirm that the actual state is STAY OFF
Regarding the point 4 i unplugged almost everything even Keyboard
Arrested the system and the result was the same as always.
Power button turns off and after 3/4 seconds it turns on and reboots, by itself.
1. One more thing that you may try is to update your BIOS using BIOS Recovery Method from the Power Button Menu:
2. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file FN0046.CAP on this stick. Important : the USB device must contain a folder \EFI\Intel, which contains the FN0046.CAP file, otherwise the recovery will fail (example: D:\EFI\INTEL\FN0046.CAP). Insert this USB stick into front USB slot with amber color (NUC shall be OFF). You may use also one of the rear USB ports (do not use front blue USB port, since sometime the USB stick is not recognized during boot process).
3. Press and hold Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.
4. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen). When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
5. Replace the power cord and press Power Button to switch the computer to ON. Let the NUC fully reboot.
Hi @LeonWaksman ,
I did what you suggested me.
It took about a couple of minutes to flash the BIOS.
After that i rebooted and did a couple of shutdowns to test but my NUC just won't to shutdown.
It continues to reboot, without any reason.
I even tried another method that has been suggested.
I tried to recover the BIOS with the Jumper method.
Same result. No shutdown , always reboots.
Thanks a lot for your patience...
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I have the same issue for NUC10i5FNB. I've tried all hints here. I think it happened after some bios update, but I tried reverting the BIOS with yellow jumper to versions 51, 52 and 53 and nothing helped. I tried Ubuntu and Windows. It seems that this is not a problem with the operating system.