Intel® NUCs
Support for Intel® NUC products

Nuc no turn On

JacksB
Beginner
295 Views

Hi. I have an Intel NUC 7i7bnh in which everything has been working so far. The last one I wanted to update to the latest version via the .bio file, unfortunately, after a few unsuccessful attempts, my hum turned off and stopped responding to the on button. there is also no cooling and nothing is displayed when connected to the monitor. The only thing that shows that it is alive is the green LED on the motherboard and the computer is warming up. Please help

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3 Replies
LeonWaksman
Super User
271 Views

1. You may reset BIOS by disconnecting the power adapter and the CMOS battery for about 15 minutes. The CMOS battery connector is located on board upper (the invisible) side. In order to reach the connector you need to remove the board from the NUC case. This Video clip  will show you how to do this. 

2. I would suggest to update BIOS using BIOS Recovery with the Yellow Security Jumper Removed:

          2.1Prepare USB stick fully formatted to FAT32 with Bios  File BN0088.bio . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows.
          2.2 Disconnect the power adapter and remove the bottom panel from your NUC.
          2.3 Remove the Yellow Bios Security Jumper. (page 59 in Technical Product Specification
          2.4 Insert the USB with the BN0088.bio file into rear USB slot. 
          2.5 Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and                       will end after 2 -5 minutes.
          2.6 When bios recovery is completed, press and hold the Power Button to switch the power OFF, remove the power, adapter, the                  USB and replace the Security Jumper (pins 1-2) . Reinstall the bottom panel.
          2.7 Power your NUC ON.
         2.8 Enter Bios setting by pressing F2 during boot process.
         2.9 Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully  reboot.

 

Leon

     

JacksB
Beginner
188 Views
this manual does not work for me… what else can i do to get the NUC back working?
AndrewG_Intel
Moderator
217 Views

Hello @JacksB

Thank you for posting on the Intel® communities. 

We hope that the assistance provided by the community has been helpful.


Also, we would like to inform you that due to the Intel® NUC Kit NUC7i7BNH has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician


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