Nuc won't start after shutdown

[Peter4]

I have had an Intel NUC8i5BEH with win10 for 3 weeks. Everything worked normally but recently: when I close windows that also happens but then the power LED stays on and I can no longer start the nuc. That only works again when I have removed the 220 volt power. Then the power LED is off and I can start up normally again. All drivers and bios are up to date.

Does anyone know this problem and the solution?

tried: https://community.intel.com/t5/Intel-NUCs/NUC6CAYH-won-t-turn-on-after-shutdown/m-p/696258#M69556

 "powercfg -h off"  and  check mark on Deep S4/S5 sleep    but that don't help.

[CLMDMKRNL]

For information @Peter4 : 

https://community.intel.com/t5/Intel-NUCs/Intel-NUC-NUC8i7HNK-Loop-boot/m-p/1239381#M79215

Second part, same problem on my  NUC8i7HNK , if a get a troubleshouting i will post it here. 

[Sebastian_M_Intel]

Hello Peter4, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

2. Do you remember making any changes before the issue started? Or perhaps a situation like a power outage? 

3. Is there a way you can provide a video of the behavior? You can upload it to this thread or use a public platform like YouTube and provide a link.  

Regards, 

Sebastian M  

Intel Customer Support Technician  

[Peter4]

Hello Sebastian,

All bios settings are default.

I don't think there is something happened before this problem.

Nuc drivers and bios are updated a few weeks ago by "Intel driver and support assistant". Worked fine but problem excist since few days.

See attachments and thanks for your help.

Peter

[LeonWaksman]

Hi @Peter4 

Please enter Windows Settings System > Power & Sleep and click on Additional power settings (on the R.H. side). Click on What power the buttons do. Set the When I press the power button to Shut down. Click on Save changes.

Depress the Power Button and see your NUC goes OFF.

Leon

[Peter4]

LeonWaksman: Set the When I press the power button to Shut down. That was already my windows setting.

Yet again just tried something, all very confusing:

Windows is on and I press the Nuc button off: windows now suddenly shut down properly?

Windows startup normal.....Windows shutdown menu: now works ok?

Windows startup normal....Windows sleep: works ok

Windows wake up: works ok

Windows shutdown menu: goes wrong again: windows off but lamp on nuc stays on, fan runs and nuc no longer responds to power button.

After power 220v switch off, it turns on again but does not close properly anymore?

No logic to discover

[LeonWaksman · Accepted solution]

Hi @Peter4 

 It looks to me that there is a problem in your Windows 10. In order to fix Windows 10 without affecting your data and programs, I suggest that you repair your Windows with an In-place Upgrade

Start in step 6, using Microsoft Media Creation Tool.

Leon

[Peter4]

It's a fresh windows install just 3 weeks old? Everything looks normal, not much different from default settings.

[LeonWaksman]

1."It's a fresh windows install just 3 weeks old?" but you aslo wrote "I have had an Intel NUC8i5BEH with win10 for 3 weeks. Everything worked normally..." So, could be that something in Windows was corrupted? Any way is up to you. I can suggest to do the following:

2. Enter BIOS settings (click on F2 when you see the Intel NUC logo). Click on F9 followed by "Y" to set BIOS to default settings (yes, the Deep S4/S5 sleep will be disabled). In the Advanced > Power > Secondary Power Settings disable Native ACPI OS PCIe Support. Next click on F10 followed by"Y" to save this settings and exit to Windows.

3. Type “cmd” in Windows taskbar search box, right-click on Command Prompt and choose Run as administrator.  

4. Type the following command then press enter: sfc /scannow

Hope this will help

Leon

[Peter4]

I bought the computer new 3 weeks ago and then put win10 on it.

My bios says: PCIe ASPM support, I turned it off but that didn't help.

Then made an image backup with Macrium reflect and set up windows again. Yes… now it works good, the nuc shuts down properly, so it was indeed a windows error.

My PC worked fine for the first 2 weeks before, so I keep testing often to see if there is a shutdown problem after an update or installation.

Good for now, we keep hoping.

Thanks for the help and happy Christmas.

[Haywood_jablomey]

Thank you spent over a week trying to resolve same type of issues mine wouldn't sleep and when it did it crashed and reboot....Im in the same boat this is a new nuc11 phantom 3 weeks old when it started having problems after doing all the setting. Tried all the posts online as peter did played with bios called nuc and intell support all the updates a patch nothing... THE RESET WORKS had to do all the settings again got till the final touch voice command! Cortana in search bar, right click, app settings, untick Runs at logi-in, CLICK TERMINATE!, restart PC, if using Cortana give this a try first, possibly save hours going to test Alexa now to see if it reproduce the problem i also tried enableDSP/disableTosslink for alexa control in bios prior to disabling Cortana with no luck

[Sebastian_M_Intel]

Hello Peter4,  

I am glad to hear that your unit is now working fine. 

Based on that, we will proceed to close this inquiry. If you need further assistance, please submit a new thread as this one will no longer be monitored by Intel.  

Regards,  

Sebastian M  

Intel Customer Support Technician