Nuc wont allow to install OS to new hard drive

[CMacH3]

Hi,

I recently purchased an Intel Nuc NUC7CJYS series,

Since the machine only ships with 30GB of storage i decided to put my own SSD into it and install the OS on that.

Heres the issue though

The machine recognises the drive when i get to desktop. But the BIOS doesnt allow it as a boot drive (though it sees it in the SATA port).

Also i have a windows 10 USB install drive in the back of the machine that is not detected by the boot menu or bios either.

If someone could lend a hand getting this sorted it would be really useful.

[AlHill]

Stay with your other thread:

Doc

[CMacH3]

I figured it would be better to post the thread in the Nuc forum. Forgot to remove the other one

[AlHill]

No Problem.

Doc

[idata]

Hello CyberPingu,

Thank you for creating this new thread.

I was monitoring your history and noticed that you have not gotten any suggestions regarding the issue you are facing. I would like to help you, so please provide the following information:

• Attach your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* report.
• Let me know the model of the SSD.

To attach a file, the "attach" option will appear in the bottom right corner of the response box.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

[CMacH3]

Hi Amy,

I have attached the summary.

the model of the SSD is a Samsung EVO 850 500GB

Thanks

[idata]

Thanks for the information.

• For testing purposes, can you please try another operating system image with a different USB thumb drive?
• Have you tried using your KDI-MSFT Windows 10 USB Device with a different computer?
• Please, run a diagnostic test on your SSD. This could help https://www.samsung.com/semiconductor/minisite/ssd/download/tools/ SSD Tools & Software | Download | Samsung V-NAND SSD | Samsung Semiconductor Global Website

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

[CMacH3]

Hi,

Ive tried the USB drive on a different machine and it works as intended,

I have tried a different SSD in the machine and get the same results, diagnostic tests come back clean on the SSD, for what its worth, the SSD works inside the OS as a storage medium.

The BIOS does not detect any other USB device connected for the purposes of booting.

Thanks

[idata]

/thread/129122 CyberPingu,

We will do further research on this matter, as soon as I get any updates I will provide all the details on this thread.

Intel Customer Support Technician

Under Contract to Intel Corporation

[LeonWaksman]

1. Prepare your installation media USB using Microsoft Media Creation tool: https://www.microsoft.com/en-us/software-download/windows10 Download Windows 10

2. Insert the USB and power ON your NUC, repeatably pressing on F10. You will boot into Boot Menu.

3. From the Boot Menu, choose the UEFI line with your installation USB and press Enter.

4. Continue the installation, according to the following tutorial: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html Windows 10 Help Forums . Install with UEFI boot option (skip para. 12).

Leon

[ClariceStarling]

Hi Leon,

I have a NUC7CJYS also and I just ordered a Samsung SSD, which is coming in the mail.  In the meantime, I have been studying all the installation videos I see online but they all seem to deal with computers that are either a kit with no drive - or have one drive and they swap them out.  Since the NUC7CJYS already has a drive installed with the operating system on it and it's going to stay in, can I just use the Samsung data migration software online to move the contents over to the SSD ... or do I need to first do what you indicated above with a USB and Microsoft Media Creation tool?  (I'm sorry I didn't just buy a NUC kit with no drive now, because there's more instructions available on how to do it.)  Thanks for your help!

[ClariceStarling]

Hi Leon,

I went back over your messages.  I need to redo my question.  I am going to do a clean install of the SSD with a NUC7CJYS.  Most sources say that you should disconnect the existing memory so you can program the SSD.  Is that necessary?  And if so, how can you do that with a NUC7CJYS, because I don't see how you can disconnect the memory that comes with it, as it's soldered in, no?  Thanks for your help!

[LeonWaksman]

Hi @ClariceStarling 

You don't need to disconnect the 32 GB e-MMC storage module. Just install Windows on the 2.5" SSD you have installed and then in BIOS change the boot order (Advanced > Boot > Boot priority). Just drag down the e-MMC. The SATA SSD should have superior performance over e-MMC.  If you want, before installing Windows on SSD, you may boot from Windows installation USB into Advanced Menu and wipe your e-MMC:

1. Boot from your Windows 10 installation USB.
2.  Select your language preferences and click/tap on Next.
3.  Click/tap on Repair your computer at the bottom.
4.  Click/tap on Troubleshoot.
5.  Click/tap on Advanced options.
6. Click on Command Prompt
7. Run Diskpart
8. Run List disk
9. Run sel disk n (where n is the number of your e-MMC drive)
10. Run clean , your drive will be wiped.

I don't have a NUC e-MMC for my self, but you can also check in BIOS Advanced>Devices>SATA if there is an option to disable the e-MMC?

Now, I want to ask, next time do not write questions in someone else thread, rather open a new thread. You will get better support.

Leon

Edit:

On the second thought, if you decide  to erase contents of the e-MMC, create a backup image of this drive to be able restore it, in case that somethings goes wrong. So, you will be able to restore this drive.

[ClariceStarling]

Thanks so much for your help Leon!  I am still waiting for my SSD to come in the mail.  I will let you know how it goes!  (I didn't mean to buy a computer I had to upgrade.  I'm such a computer zero, I didn't know the difference between RAM and storage.  I didn't realize 32GB RAM would be fantastic but 32GB storage is almost nothing!)

[LeonWaksman]

Hi @ClariceStarling 

Once you will get your HDD and still will have problems with installation, please open a new thread describing this problem and you will get help.

BTW, the hardware requirements for computers growing with time.  30 years ago a PC with 1MB of RAM and 20MB HDD was performing well.  In your computer 32GB of RAM will be overkill.  Since you have only one SO DIMM (4GB RAM) installed, adding an other 4GB SO DIMM in the second slot (should be the same P/N in order to work in double channel mode), will increase NUC performance.

Regards

Leon

[CMacH3]

I appreciate the advice, but like i said in my initial comment, the Boot menu wont detect any USB or SATA drive

[idata]

Let's try with a BIOS downgrade for testing purposes.

BIOS 0043: https://downloadcenter.intel.com/download/28069/BIOS-Update-JYGLKCPX-86A- Download BIOS Update [JYGLKCPX.86A]. Use the https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html F7 BIOS Update Instructions for Intel® NUC method.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

[idata]

/thread/129122 CyberPingu,

If you need further assistance let us know.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

[CMacH3]

H Amy,

This still doesnt work, have downgraded to bios version 0043 but the SSD still doesnt get listed as a boot option.

Ive also noticed that my OS disk (which was provided with the Nuc) still doesnt get detected on the Boot list either.

Ive created another boot media on a separate disk which doesnt get detected by the bios or boot menu either, i can only boot from LAN (network boot) or the onboard disk

Can you suggest anything else to do here

[KarMun]

Hi, i have recently purchase a NUC7cjys and am having the same issues that you have highlighted within this thread, did you manage to get this issue resolved and get Win10 installed on the Hard Drive?