I have purchased NUC10i7FNH three weeks ago.
I have noticed this black screen coming every time when NUC resume from sleep. I have attached the snapshots.
As vendor suggested i tried changing the Hard disk and RAM also it did not help.
I am still facing this issue and loosing my work when ever NUC goes to sleep mode. I have noticed the blue screen also occasionally.
Can you please suggest how to Solve this issue? I tried the troubleshoot provided but it did not help.
Components in NUC:
Crucial P5 500GB 3D NAND NVMe Internal SSD, up to 3400MB/s - CT500P5SSD8
Crucial RAM 16GB DDR4 2666 MHz CL19 Laptop Memory CT16G4SFRA266
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Thanks @AndrewG_Intel for prompt reply on this case.
Suggestion from support center is to return the NUC for service which can take up to 12 days for the resolution. I have to send it through courier since service center is not near to my place.
I am concerned since it is brand new which is 2-3 weeks and hitting into issues. Also service center is not promising for the replacement.
Thought it will be great if i get troubleshoot here if it is not really hardware issue for which i have to return NUC to service center.