Nuc10 legacy S3 resume fail rate with TPM disable

[HPBird]

Hi Intel,

This is my platform information,

Nuc10i7FNH

BIOS: FNCML357.0046

Disable the BIOS TPM Setup,

1. Security Page -> Intel Platform Trust Technology [un-check].
2. Change Modern Standby => Legacy S3.

Enter windows (20H2/19H1)

Doing legacy S3 sleep/resume several time, it will stick in BIOS wake (check windows event log just see the HW power failed).

HPBird

[n_scott_pearson]

AFAIK, switching from Modern Standby to Legacy S3 requires a reinstallation of Windows 10. You should have received a warning indicating that this was necessary when you made the change. Did you not?

...S

[LeonWaksman]

Switching from Modern Standby to Legacy S3 doesn't requires a reinstallation of Windows 10 if it is done after setting Windows boot mode to SAFE. I did this in my N UC10i7FNH. My hardware configuration is even quite complicated because my Windows is installed on SATA 2.5" HDD accelerated with 16GB Optane memory.

I've checked the resume from S3 state several times in both configurations: with Intel Platform Trust Technology enabled (I'm working) and then disabled. Each time my NUC resumed without any problem

Leon

[HPBird]

Hi Leon/Scott/Intel,

Thanks for reply and share Info.

•  Yes, I have re-installed a new OS with Legacy S3 mode.

I just try again, I am sure it will stick in TPM disable when legacy S3 resume. (Just only change the Intel PTT Enable/Disable)

Just provide my site configuration and test procedure. hope we have the same result.

Platform Config:

• Memory 24G, (Dimm1/Dimm2): (16/8)
• BIOS:  0046 (Latest)
• OS version: 19H2 (I also have check on 20H2, but system have been re-installed)
• NVME: Samsung 970 PRO NVMe SSD with OPAL.

On BIOS Setup Page.

• Press F9 to load default.
• change the follow item:
  • USB S4/S5 Power [Check(Enable)]
  • Wake on USB from S5 [Check(Enable)]
  • Intel Platform Trust Technology [Un-check(Disable)]
  • Smbios Event Log [Disable]
• Press F10, save and exit

On Windows,

• #1 Click Sleep option -> check LED blink (0.5sec) and wait 1 min (make sure system just keep S3 power) -> USB wake.
• Please re-try the step several times. I often see it hangs at third-times. first #1 time can wake success.

HPBird

[LeonWaksman]

Have checked again. Windows resumed five times.

As I wrote in previous post, I've HDD + Optane, 8 GB (2 x 4GB)SO DIMM. Since I use Optane acceleration, the SATA mode in BIOS is set to Intel RST with Optane instead of AHCI. All other parameters are the same.

Leon

[AndrewG_Intel]

Hello @HPBird

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[HPBird]

Hi Intel,

Thanks a lot for double verify the issue. seems it is only happen on my site.

I have no other question.

Thanks

HPBird

[AndrewG_Intel]

Hello @HPBird

Thank you very much for your response. 

Since the issue is only happening on your side and considering that the community tested this behavior and did not experience this issue, our last recommendation is to reach out to Intel® Customer Support through phone or chat and review warranty availability for your Intel® NUC. Here is the "Contact us link".

Please make sure to select your country or region and to contact us within your local business Support hours and please make reference to this thread.

Since you mentioned that you don't have additional questions, we will proceed to close this inquiry now from our end. Communications with community peers may continue, but if you need any additional information from Intel, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician