Nuc11TNki5 won't resume from sleep

[GerardK]

After powering off normally, when I return to the PC the power LED is on and constant. Pressing the power button to resume does nothing, only a long press to force a shut down works. There is nothing in the Windows logs to suggest there was an error. This happens often enough to know that this can't be a failed Windows update, since there isn't that many updates happening every day. Any tips on how to resolve? For peripherals I have a single HDMI monitor, and a logitech wireless combo keyb/mouse using the USB receiver. I also have a Garmin usb stick installed. 

[Hugo_Intel]

Hello GerardK

Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing issues with your Intel® NUC 11 Pro Kit NUC11TNKi5.

Please let's try the following:

1. Follow the instructions in this article to update your graphics driver to the version outlined in it.
2. If the issue persists, please try the following 2 drivers versions 31.0.101.3790 and 31.0.101.3222
3. If the issue continues to happen after the above steps, please run the Intel® System Support Utility and attach the log file to further review this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[n_scott_pearson]

Have you installed the Modern Standby patch? It is available here: https://www.intel.com/content/www/us/en/download/705968.

...S

[Hugo_Intel]

Hello GerardK

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Hugo O.  

Intel Customer Support Technician 

[Hugo_Intel]

Hello GerardK

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.