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Nuc11TNki5 won't resume from sleep

GerardK
Beginner
150 Views

After powering off normally, when I return to the PC the power LED is on and constant. Pressing the power button to resume does nothing, only a long press to force a shut down works. There is nothing in the Windows logs to suggest there was an error. This happens often enough to know that this can't be a failed Windows update, since there isn't that many updates happening every day. Any tips on how to resolve? For peripherals I have a single HDMI monitor, and a logitech wireless combo keyb/mouse using the USB receiver. I also have a Garmin usb stick installed. 

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4 Replies
Hugo_Intel
Moderator
130 Views

Hello GerardK


Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing issues with your Intel® NUC 11 Pro Kit NUC11TNKi5.


Please let's try the following:


  1. Follow the instructions in this article to update your graphics driver to the version outlined in it.
  2. If the issue persists, please try the following 2 drivers versions 31.0.101.3790 and 31.0.101.3222
  3. If the issue continues to happen after the above steps, please run the Intel® System Support Utility and attach the log file to further review this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


n_scott_pearson
Super User Retired Employee
125 Views

Have you installed the Modern Standby patch? It is available here: https://www.intel.com/content/www/us/en/download/705968.

...S

Hugo_Intel
Moderator
86 Views

Hello GerardK

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 


Best regards,  


Hugo O.  

Intel Customer Support Technician 


Hugo_Intel
Moderator
56 Views

Hello GerardK


I hope you are doing fine. 


I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 


Best regards, 


Hugo O.  

Intel Customer Support Technician.


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