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11286 Discussions

Nuc5i3RYH problems with mouse

EGonz33
Beginner
202 Views

ive got a nuc5i3ryh with Windows 10 . I’ve got problems with the mouse is frozen at times, I don’t know why , I’m scanning with antispyware but is frozen another time . you could say it slows down more than frozen but sometimes is frozen at all. Maybe the problem is windows 10?? Sometimes is ok sometimes is like that .

I don’t know how to do the fix. Thanks in advance

0 Kudos
7 Replies
AlHill
Super User
149 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

 

EGonz33
Beginner
149 Views
EGonz33
Beginner
149 Views

Hello . Can you tell me something please?

EGonz33
Beginner
149 Views

here we go , thanks

EGonz33
Beginner
149 Views

sometimes it works very good but sometimes not

EGonz33
Beginner
149 Views

i can say im working with a 46¨ tv samsung hd and im trying changing the configuration of the graphic card from a high resolution to a mid resolution , maybe this can be the problem??

Wanner_G_Intel
Moderator
149 Views

Hello EGonz33,

 

Due to Intel® NUC Kit NUC5i3RYH being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help.

 

You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

 

Wanner G.

Intel Customer Support Technician

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