Intel® NUCs
Support for Intel® NUC products
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
11977 Discussions

Nuc5i3ryh: no display on hdmi

DGaun2
Beginner
358 Views

I have been using this NUC with no problems. It's normally set up as a headless unit, and I ssh into it. However, occasionally I plug it into a monitor, with no problems. A few weeks ago, the display did not come on, even though I was still able to remote in. I should have done something about it then, as I have now got an even bigger problem. This evening, I can't remote in, and cannot get the display up. Pressing the power button for 3 seconds makes it turn orange, so I know I'm in the BIOS, but I can't do anything. I'm lost.

0 Kudos
2 Replies
AndrewG_Intel
Moderator
156 Views

Hello DGaun2,

Thank you for posting on the Intel® communities.

 

I would like to inform you that the Intel® NUC Kit NUC5i3RYH has been discontinued and are under the status of "End Of Interactive Support".

You can verify this product's discontinuance status at http://ark.intel.com/ > Product Status > "Discontinued".

 

I am moving this thread to the Discontinued Products forum for peer-to-peer support.

Please keep in mind that Intel will not provide any assistance on the Community since this is a peer-to-peer forum.

 

You may also find the Discontinued Products website helpful to address your request.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

n_scott_pearson
Super User Retired Employee
156 Views

This is not the first time I have seen a report of the HDMI connector failing on an RY unit. To verify that this is the only thing that has gone wrong, please try connecting your monitor via the mini-DisplayPort interface.

 

Hope this helps,

...S

Reply