Nuc7 i7 acts like it has no power

[MattRawson]

I recently got an intel nuc7i7BNH unopened in original packaging from an online seller. The problem is that the standby led does not turn on when the system is plugged in and the nuc does nothing when the power button is pressed. I have verified that the power brick is supplying the 19v it is supposed to. I have tried booting with no ram or storage and with both ram and storage with the nuc not doing anything both times.  Any help is appreciated.

Thanks,

Mathew

[LeonWaksman · Accepted solution]

If the standby LED is OFF, while the 19V is supplied, probably you should return this NUC to the seller or check here if your NUC has still warranty coverage.

Leon

[MattRawson]

Ah, the fun of warranties. Sadly a cant return the product due to them having a no return policy and the warranty expired on the 24 of December 2020. I was hoping that this was a well-known issue and that I could just replace a part and be up and running. 

Thanks anyway,

Mathew

[LeonWaksman]

Mathew, I'm sorry. Lets see if you will have better advice from other forum members.

Leon

[David_G_Intel]

Hello @MattRawson

Thank you for posting on the Intel️® communities. 

The information you provided is enough to confirm you have a defective NUC. I recommend that you contact live support to check the warranty of the product with proof of purchase. You might be able to start the RMA process with them, here are pages where you can look up contact information, including local/country phone numbers, by geography: 

• U.S. and Canada: Intel Customer Support
  • https://www.intel.com/content/www/us/en/support/contact-support.html
• Europe, Middle East and Africa: Intel Customer Support EMEA 
  • https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html
• Asia-Pacific: Intel Customer Support APAC 
  • https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
• Latin America: Intel Customer Support LAR 
  • https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html

You can use the online forms service or email, but I recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Regards, 

David G 

Intel Customer Support Technician