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AMich6
Beginner
932 Views

Nuc7i5BNK USB3.0 not active after 2/18 windows updates

Hey All,

I have a of IDS imaging Ueye-LE USB 3.1 camera I am attaching to a NUC7i5BNK running windows 10 Pro 64bit. Previous to the end of February, there were no issues with the device being recognized and achieving usb 3.0/1 transfer speeds. After the latest round of windows updates, the usb 3.0 device, if recognized at all, shows up as a USB 2.0 device. I have not been able to reliably reproduce a successful camera recognition. I have used the three USB SS ports (two back 1 front) but the behavior is an intermittent connection. I have latest bios chipset, thunderbolt, and GFX drivers installed. Things work correctly when connected usb C to thunderbolt. Anyone have an idea what is going on? Is there a hotfix?

Cheers

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2 Replies
idata
Community Manager
57 Views

Hello crowMagnum,

 

 

Thank you for joining the Intel Community Support.

 

 

USB problems increased after the latest Windows updates were released. Please try the following steps to troubleshoot your Intel NUC.

 

 

1. Make sure the USB ports are enabled in the BIOS settings.

 

 

2. Try a BIOS Recovery Update.

 

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html?_ga=2.268706809.946... Option 1 Power Button Menu

 

https://downloadcenter.intel.com/download/27571/BIOS-Update-BNKBL357-86A-?product=95061 Recovery BIOS (.BIO) file link

 

 

3. You may also restore Windows back to the old version or install proper USB 3.0 drivers on your Windows 10 Creators Update system.

 

 

Wanner G
idata
Community Manager
57 Views

Hello crowMagnum,

 

 

I am writing to follow up on your inquiry. Were you able to fix the USB problems on your Intel® NUC?

 

 

Wanner G.
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