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DMich8
Beginner
2,269 Views

Nuc7i7dnke HDMI Firmware Update Failed and my HDMI port no longer works

I was updating my HDMI with

HDMI 2.0 Firmware Update Tool for Intel

well when updating my pc rebooted and my HDMI no longer works , only the second one now works ( the one that says UHD) i tried multiple times to have the first one work and there is no way i can get it to work.

any toughs?

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9 Replies
n_scott_pearson
Super User Retired Employee
369 Views

What did you have connected to this port when you tried the update?

DMich8
Beginner
369 Views

my monitor Asus Pa248 , and it's the same one i use now for my second HDMI port, soon i switch back to the first one it's black screen.

n_scott_pearson
Super User Retired Employee
369 Views

Ok, I was wondering if there might be a requirement for a HDMI 2.0-compliant Monitor/TV to be connected (and your monitor is only HDMI 1.4-compliant), but I just ran the update successfully with only a HDMI 1.4-compliant monitor connected to my DN NUC, so that isn't the case.

Hhmmm, let's look at the other possibilities...

  • Did you remember to use Run As Administrator?
  • Did you select the right Driver and Firmware files (i.e. those that were specified in the release notes)?
  • Did you see the firmware update operation say it completed?
  • Did it say that it was successful?
  • Did it say that it was successful resetting the device afterwards?

Perhaps it would be easiest if you could attach the log file that was produced by the tool and we can look at it. If you do not see an Attach shortcut in the lower right-hand corner of the edit window, click on Use Advanced Editor in the top right-hand corner of the edit window.

You can also try the operation again, but this time you may need two HDMI monitors in order to do so (you could connect a TV). In this case, make a copy of the tool's log file before proceeding (so you have copy of contents from failed run). When you run the tool, make sure you verify the existing firmware version before anything else.

Hope this helps - and let us know what happens if you do try it again...

...S

DMich8
Beginner
369 Views

i did run it as administrator i tried to update my second port and it worked good

i did indeed select the right driver as it worked for the second HDMI port

the first one was not successful second tried i attempted it the pc turned off bricked my HDMI port

i can try to plug in a second monitor when i get a chance , i wondered if i could delete a registry file to roll back the update or will this end to an RMA .. kinda weird that this happened.

DMich8
Beginner
369 Views

well i have the second monitor plugged in and it's not even detecting it any toughs?

can anyone point me to the right direction in RMA or should i contact newegg this is only like a week and half old. just to be safe i tested another brand new hdmi cable and same result.

thank you

idata
Community Manager
369 Views

Hello TwistedEndz,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
DMich8
Beginner
369 Views

i RMA'd the Nuc7i7dnke got a new one and i have same problem. If im plugged to the HDMI 1 and screen goes to sleep it wont wake up unless i switch it to HDMI 2 . same if i restart my pc and it's connected to 1 or 2 well i got to switch it to be able to see something .. i know that firmware update as seriously screwed with my registry i just need to know where there stored.

idata
Community Manager
369 Views

Hello TwistedEndz,

 

 

Thank you for your response.

 

 

I understand that the issue still persists even after the replacement of the unit.

 

 

I would like to begin by asking, why did you need to update the HDMI firmware? Was the unit giving you problems? Also, did you try with the update using this replacement you received? This information is needed to find where the problem can be.

 

 

 

Regards,

 

David V
idata
Community Manager
369 Views

Hello TwistedEndz,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
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