Nuc8i7BEH with PowerDVD won't display subtitle in 1080 full screen

[TTruo10]

Hi,

I got the problem when playing 1080 movie with PowerDVD installed in Nuc8i7BEH, the subtitle was disappear in full screen mode, it only appear again when I move the mouse cursor into the frame. I found out that when I manual set the resolution on Intel Graphic control panel to 1080, the subtitle is ok again.

When I set the Iris Intel Graphic and Win 10 display resolution to 3840 x 2160, the subtitle is disappeared again in full screen.

My TV and receiver is 4k, when playing 4k the subtitle is normal.

I tried to reinstall the PowerDVD software and even the win10 several time already. But the problem was still remain.

Do you guys got any idea to solve it ?

Thanks

[Gh0stb1t]

Hello!

1- Please attach this report in .txt format so an Intel's rep can have more information about your system: (select "summary >> Detailed View" before saving the file).

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- What is the PowerDVD software version/build?

3- TV and receiver brand and models?

4- Details about the setup/configuration. How are you connecting the NUC and devices?

5- Using straight-through connection or any video/cable adapters?

[TTruo10]

Thanks,

1. Will do as your advice
2. I used PowerDVD ultra 19, and NUc is win10 64bit
3. TV is Panasonic 65DX700, is 4K, and the receiver is Yamaha RX-A1080
4. 5. I used 2 of HDMI 2.0 cable form NUC to receiver, and onother from receiver to TV, both using pass-through setting

[Leonardo_C_Intel]

Hello TTruo10

Thank you for posting in the Intel Community.

Have you tried using the Intel® NUC directly connected to the TV?

Please attach the Intel® System Support Utility for Windows* to the thread.

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

[TTruo10]

Oh I forgot that before I bought the NUC, I used another computer connect as same way, everything is normal. I tried to test with another computer is also normal. This problem is only happen with Intel NUC.

I

[TTruo10]

Hi Leonardo C.

I did as your advice, connect Intel Nuc directly to the TV, it works, the subtitle is normal.

All the cable is HDMI 2.0, I set the signal on Yamaha receiver is passthrough.

Can I pass the Atmos and DTS audio signal to receiver by the thunderbolt port?

Thanks

Truong

[Leonardo_C_Intel]

Hello TTruo10

Thank you for the update allow me to look into your inquiry for using the thunderbolt port on your set up, I will be posting back as soon as possible.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[TTruo10]

Thanks Leonardo C.

Any suggestion so far? How come it's happen like that, I can not figure out which conflict in Intel NUC setting.

Please see the attachment file for my NUC detail

[TTruo10]

No more feedback and no more solution, so I think this is time to sell this trouble NUC and buy a new AMD Ryzen then.

[SSánc]

Has an almost similar problem with NUC and a AV Receiver. The problem disapear when I connect the NUC directly to the TV. But as u said, it cant pass surround to the AVR. So, if no solution, im faccing to return the NUC too.

PS: Also, like u, test with other PC and work fine. Poblem is just with NUC.

[TTruo10]

My patience is over, so I already let the NUC gone. I bought a new PC with VGA and a AMD CPU, it's running well without any problem with a reasonable price in comparation with NUC.

[SSánc]

I already returned it. Bought a MSI Cube. Plug & Play experience. Is awensome how can an external company can do better job than intel with an intel processor.

[TTruo10]

Good choice man. I also bought a MSI main broad. I thought Intel just wanna sell more product without care for customer. I thought I'm done with NUC, just wasted of time for nothing

[TTruo10]

This is automatic replied from Intel:

"Dear Customer,

Thank you for contacting Intel Customer Support. Your support request was related to a product for which Intel has ended support, or you were re-directed to your place of purchase. Although our ability to provide support was limited, please take a few minutes to provide feedback so we can continue to improve your service experience. "

They can sell unlimited, but for supporting is limited!

Funny