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TTruo10
Beginner
602 Views

Nuc8i7BEH with PowerDVD won't display subtitle in 1080 full screen

Hi,

 

I got the problem when playing 1080 movie with PowerDVD installed in Nuc8i7BEH, the subtitle was disappear in full screen mode, it only appear again when I move the mouse cursor into the frame. I found out that when I manual set the resolution on Intel Graphic control panel to 1080, the subtitle is ok again.

 

When I set the Iris Intel Graphic and Win 10 display resolution to 3840 x 2160, the subtitle is disappeared again in full screen.

My TV and receiver is 4k, when playing 4k the subtitle is normal.

 

I tried to reinstall the PowerDVD software and even the win10 several time already. But the problem was still remain.

 

Do you guys got any idea to solve it ?

 

Thanks

 

 

 

 

 

 

 

 

0 Kudos
13 Replies
Gh0stb1t
New Contributor I
250 Views

Hello!

 

1- Please attach this report in .txt format so an Intel's rep can have more information about your system: (select "summary >> Detailed View" before saving the file).

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

2- What is the PowerDVD software version/build?

 

3- TV and receiver brand and models?

 

4- Details about the setup/configuration. How are you connecting the NUC and devices?

 

5- Using straight-through connection or any video/cable adapters?

TTruo10
Beginner
250 Views

Thanks,

 

  1. Will do as your advice
  2. I used PowerDVD ultra 19, and NUc is win10 64bit
  3. TV is Panasonic 65DX700, is 4K, and the receiver is Yamaha RX-A1080
  4. 5. I used 2 of HDMI 2.0 cable form NUC to receiver, and onother from receiver to TV, both using pass-through setting

 

 

Leonardo_C_Intel
Moderator
250 Views

Hello TTruo10

 

Thank you for posting in the Intel Community.

 

Have you tried using the Intel® NUC directly connected to the TV?

Please attach the Intel® System Support Utility for Windows* to the thread.

 

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

TTruo10
Beginner
250 Views

Oh I forgot that before I bought the NUC, I used another computer connect as same way, everything is normal. I tried to test with another computer is also normal. This problem is only happen with Intel NUC.

 

I

TTruo10
Beginner
250 Views

Hi Leonardo C.

 

I did as your advice, connect Intel Nuc directly to the TV, it works, the subtitle is normal.

 

All the cable is HDMI 2.0, I set the signal on Yamaha receiver is passthrough.

 

Can I pass the Atmos and DTS audio signal to receiver by the thunderbolt port?

 

Thanks

 

Truong

Leonardo_C_Intel
Moderator
250 Views

Hello TTruo10

 

Thank you for the update allow me to look into your inquiry for using the thunderbolt port on your set up, I will be posting back as soon as possible.

 

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

TTruo10
Beginner
250 Views

Thanks Leonardo C.

 

Any suggestion so far? How come it's happen like that, I can not figure out which conflict in Intel NUC setting.

 

Please see the attachment file for my NUC detail

 

TTruo10
Beginner
250 Views

No more feedback and no more solution, so I think this is time to sell this trouble NUC and buy a new AMD Ryzen then.

 

 

SSánc
Novice
250 Views

Has an almost similar problem with NUC and a AV Receiver. The problem disapear when I connect the NUC directly to the TV. But as u said, it cant pass surround to the AVR. So, if no solution, im faccing to return the NUC too.

 

PS: Also, like u, test with other PC and work fine. Poblem is just with NUC.

TTruo10
Beginner
250 Views

My patience is over, so I already let the NUC gone. I bought a new PC with VGA and a AMD CPU, it's running well without any problem with a reasonable price in comparation with NUC.

 

 

SSánc
Novice
250 Views

I already returned it. Bought a MSI Cube. Plug & Play experience. Is awensome how can an external company can do better job than intel with an intel processor.

TTruo10
Beginner
250 Views

Good choice man. I also bought a MSI main broad. I thought Intel just wanna sell more product without care for customer. I thought I'm done with NUC, just wasted of time for nothing

TTruo10
Beginner
250 Views

This is automatic replied from Intel:

"Dear Customer,

Thank you for contacting Intel Customer Support. Your support request was related to a product for which Intel has ended support, or you were re-directed to your place of purchase. Although our ability to provide support was limited, please take a few minutes to provide feedback so we can continue to improve your service experience. "

 

They can sell unlimited, but for supporting is limited!

 

Funny

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