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Nuc8i7BEH1 screen pixelated when turned on after bios update


Hi I need some help. This is a brand new NUC8I7BEH1. 


I installed windows 7 and did the update.

The update installed windows 10 upgrade.

Then updated it again. Bios was included in that update.

NUC restarted and started to install bios. I left the house, and the screen was black. 

Left it on with screen black for 6 more hours. Still black screen so I powered it down.

When I push the power button the screen is pixelated with 2 black large lines going through it.

HMDI cable is good. Tried USBC cable to HDMI cable. Monitor is good.


Still getting pixelated screen with 2 black large lines.image0[4].jpeg


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Super User

Update your BIOS in two steps as described in the following paragraphs:

Step I:

1. Prepare USB stick fully formatted to FAT32 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows. Download the file. Copy the file to the root of this USB.
2. Disconnect the power adapter and remove the bottom panel from your NUC.
3. Remove the Yellow Bios Security Jumper. (page 41 in Technical Product Specification)
5. Insert the USB with the file into rear USB slot.
6. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and will end after 2 -5 minutes.
7. When bios recovery is completed, press and hold the Power Button to switch the power OFF, remove the power adapter and replace the Security Jumper (pins 1-2) . Remove the USB and reinstall the bottom panel.
8. Power your NUC ON.
9. Enter Bios setting by pressing F2 during boot process.
10. Press F9(followed by Enter), to set Bios to default settings. Press F10 (followed by Enter), to save the settings and exit to O.S. Let the NUC fully reboot.

Step II
1. Insert the USB with the file into rear USB slot (your NUC should be OFF)
2. Power ON you NUC and when you see the Intel NUC logo, repeatedly click on F7. NUC will boot into storage menu. You should select your USB stick (mass storage device) and then the file. Click enter the update will start and end during 2-3 minutes.
3. When update ends, the NUC will reboot.

After BIOS update while you have successfully booted into Windows, you should download and install all necessary drivers.  The drivers you may download from Intel Download Site for your NUC. You should start with the Intel® Chipset Device Software . After rebooting your NUC you may continue with the other drivers.