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Nuc8i7hvk becomes slow after boot and programs hang and dont respond

DHums
Beginner
1,326 Views

So shortly after windows boots everything starts to hang. Does not matter what it is. I could open up chrome browser, video games, file explorer, ect. I notice it most on my video game emulators. It goes from as soon as i click it and running to almost 2 minutes before it loads. After that i can open anything for an example settings in windows and it will take 2-3 minutes before it opens. Same in the file explorer. It will say its working on it and it will take minutes to open what my $200 desktop can do in seconds. I have tried fresh windows install, I am up to date on all my drivers and bios is up to date. This is frustrating considering how much this cost and I did not touch it for months thinking it was a driver issue of some sort. Any help would be great thanks.

0 Kudos
9 Replies
MLevi
Valued Contributor I
219 Views

Hi Theekinghumpy,

In order to help you better please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

LeonWaksman
Super User
219 Views

Hello theekinghumpy

In addition to sending SSU report, you may try also a clean boot to troubleshoot software conflicts: https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-confli... Windows 10 Help Forums

Leon

DHums
Beginner
219 Views
DHums
Beginner
219 Views

Tried clean boot also and problem is still there.

idata
Community Manager
219 Views

Hello, theekinghumpy.

 

 

Please update your BIOS and Graphics drivers:

 

Antony S.
idata
Community Manager
219 Views

Hello, theekinghumpy.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.

 

 

 

Antony S.
DHums
Beginner
219 Views

sorry its took so long to get back. i have been dealing with health issues. i have performed the latest bios update and graphics driver update and still experiencing the same thing. This is really getting old. I bought this thing for emulating all my old gaming consoles to keep them working longer and this nuc cant play anything more than 20 minutes without taking 2 minutes to launch a game. I have 2 other computers that i built that run them perfectly fine and one of them is a $400 build and i paid over $1200 for the nuc. I have done fresh installs with windows also so i really have no idea what to do at this point. I have been patient waiting on updates to see if it would be fixed but im thinking i should have returned it. I am not trying to be a pain I just want to be able to use this because it has mostly sat on a shelf for almost a year. I hope this can be resolved and if not hopefully a return if possible.

idata
Community Manager
219 Views

We have added more updates to the https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK Downloads for Intel® NUC Kit NUC8i7HVK, can you please help us to confirm if you already updated these?

And, please run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows* one more time. It will help us to confirm the proper installation of these drivers.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

idata
Community Manager
219 Views

If you need further assistance let us know.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

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