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So shortly after windows boots everything starts to hang. Does not matter what it is. I could open up chrome browser, video games, file explorer, ect. I notice it most on my video game emulators. It goes from as soon as i click it and running to almost 2 minutes before it loads. After that i can open anything for an example settings in windows and it will take 2-3 minutes before it opens. Same in the file explorer. It will say its working on it and it will take minutes to open what my $200 desktop can do in seconds. I have tried fresh windows install, I am up to date on all my drivers and bios is up to date. This is frustrating considering how much this cost and I did not touch it for months thinking it was a driver issue of some sort. Any help would be great thanks.
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Hi Theekinghumpy,
In order to help you better please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
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Hello theekinghumpy
In addition to sending SSU report, you may try also a clean boot to troubleshoot software conflicts: https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-confli... Windows 10 Help Forums
Leon
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Hello, theekinghumpy.
Please update your BIOS and Graphics drivers:
- Download the latest BIOS (0049) by clicking here and, in order to update it, follow the steps provided in the following link: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html
- Here you can download the latest Radeon™ RX Vega driver. In order to install it, run the .exe file: https://downloadcenter.intel.com/download/28109/Radeon-RX-Vega-M-Graphics?product=136865 https://downloadcenter.intel.com/download/28109/Radeon-RX-Vega-M-Graphics?product=136865
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Hello, theekinghumpy.
I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.
Antony S.
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sorry its took so long to get back. i have been dealing with health issues. i have performed the latest bios update and graphics driver update and still experiencing the same thing. This is really getting old. I bought this thing for emulating all my old gaming consoles to keep them working longer and this nuc cant play anything more than 20 minutes without taking 2 minutes to launch a game. I have 2 other computers that i built that run them perfectly fine and one of them is a $400 build and i paid over $1200 for the nuc. I have done fresh installs with windows also so i really have no idea what to do at this point. I have been patient waiting on updates to see if it would be fixed but im thinking i should have returned it. I am not trying to be a pain I just want to be able to use this because it has mostly sat on a shelf for almost a year. I hope this can be resolved and if not hopefully a return if possible.
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We have added more updates to the https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK Downloads for Intel® NUC Kit NUC8i7HVK, can you please help us to confirm if you already updated these?
- Intel® Chipset Device Software: https://downloadcenter.intel.com/download/28217/Intel-Chipset-Device-Software-for-Windows-10-64-bit-...
- Intel® Management Engine Consumer Driver: https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-...
- BIOS 0050: https://downloadcenter.intel.com/download/28185/BIOS-Update-HNKBLi70-86A-?product=126143
- Radeon™ RX Vega M Graphics Driver: https://downloadcenter.intel.com/download/28194/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b...
- Intel® HD Graphics Driver : https://downloadcenter.intel.com/download/28205/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t...
And, please run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows* one more time. It will help us to confirm the proper installation of these drivers.
Amy C
Intel Customer Support Technician
Under Contract to Intel Corporation
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If you need further assistance let us know.
Amy C
Intel Customer Support Technician
Under Contract to Intel Corporation
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