Nuc9 kit half of usb port not working

[Opcod34]

Hi

 Over a Nuc9i7qnx extreme kit, the 2 top usb port at the back don't detect any unit plug in. If i plug a keyboard or a mouse.. the bios don't detect them and all usb port are bios enable. On the bottom row they are ok (i speak about the 4usb type-A, not the tb port) Over xubuntu, i can see the controller detected, but no unit show up. If i even boot a live iso boot from usb bottom row it work, but still no device detected on the top row.
While i did see other topic on the subject, i don't see resolution..
i'm still on the bios v.67 , so is going direct to v.69 can resolve that ?

Thanks in advance

[AlHill]

Check the internal cables and make sure they are seated properly.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Opcod34]

hahaha nice one. i guess it will be better with win13 , but sure i can resolder the usb port. and the hdmi also haha

[DeividA_Intel]

Hello Opcod34,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 9 Extreme Kit - NUC9i7QNX.

Based on Ark and the "Supported Operating Systems for Intel® NUC Products" article, your Intel® NUC 9 Extreme Kit - NUC9i7QNX is not compatible with Linux operating system. 

• Ark: https://ark.intel.com/content/www/us/en/ark/products/190109/intel-nuc-9-extreme-kit-nuc9i7qnx.html
• Article: https://www.intel.com/content/www/us/en/support/articles/000005628/intel-nuc.html

Please let me know if this issue also happens with Windows. Bear in mind that the USB ports may not work with the Linus drivers since the NUC is meant to work using Windows.

Best regards, 

Deivid A.  

Intel Customer Support Technician  

[Opcod34]

It's not about windows, linux or other.. sure linux live get you a working os with easy readout.  Take a nuc9, plug a mouse , or just a keyboard on top left or top right usb port and =   BIOS : you can't do any as it's not detected.

 Put keyboard on the 2 below and hop all ok, you press f9,f2 and the numlock key just lit on. It's not when plug above. It's odd as i was always plugging this on the below port, and haven't notice. But in within Win10 .. usb key or mouse are not detected, but both usb3 controller show up as working.

[DeividA_Intel]

Hello Opcod34, 

Thanks for the confirmation. In order to investigate further, please confirm the following:

1. See the picture attached and confirm if the USB ports marked are the ones affected.

2. Just to confirm, are the USB ports enabled and seated/set up properly?

3. Have you performed any changes to the BOOT configuration in the BIOS?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Opcod34]

Bit strange, but disconnect the type-e cable inside and at reboot, mouse, usb stick.. get fully detected.

 now it's working.

 But as other solution, as cannot be able to boot to arch linux iso.. just to unplug ac for few hrs do the trick.

 So is bios v69 do any change usefull vs v67 ?

thanks

[AlHill]

The bios release notes can help you:

https://downloadmirror.intel.com/737644/QX_0069_ReleaseNotes.pdf

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[DeividA_Intel]

Hello Opcod34, 

I am glad to know that you were able to fix the issue by disconnecting the type-e cable inside. As AlHill mentioned, you can find information related to the BIOS version in the release notes.

Also, if you are not having issues with your NUC there is no need to perform a BIOS update. Let me know if you have any further questions, otherwise, I will proceed to close this thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician