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Official Black-screen thread - We need your help!

NICHOLAS_F_Intel
Employee
42,823 Views

Hello Graphics Communities!

For a very long time now we've been trying to track down, diagnose, and correct an issue that seems to be happening all across the board with Intel® Graphics. Users, for various reasons - seem to have issues with OEM systems (and Intel® NUC's) losing their display for different events.

  • Installing new drivers
  • Rebooting
  • Computers idling, going into sleep or hibernation
  • Other random events

We have run into a stumbling block in fixing this issue, and that is that we are unable to reproduce the symptoms above. We have ordered exact-matching systems, displays and cables - and matched our configurations to those of the users having problems, and we are completely unable to reproduce the problem. The issue is complex, but in this particular case - it stems from the fact that two users with the same configuration are not guaranteed to have the problem, it varies from user to user, system to system, display to display.

What we at Intel® are asking now though is 2-fold. If you are one of these users (or a business) experiencing a consistent black-screening issue as mentioned above, we would like to procure your COMPLETE system configuration. This means, we want you to ship us (at our expense) - the System (desktop or laptop), display (TV, monitor) AND the cable (hdmi, dp, dvi, vga) used by your system when it starts to have a blackscreen failure. If you are willing to do this, you should be aware that we will keep your system for an extended period, and will compensate you by replacing your setup.

NOW! Even if you are not willing to send us your system, and would just like to inform us that you have a black-screen issue. That is okay too. Even if you have already submitted this info in some of our other black-screen threads, feel free to submit it here too. Please submit the following information into this thread so that we can continue to document all possible instances of it. Just copy and paste the below list and put in relevant information (completely!). *NOTE* If you have not already done so, please update your BIOS and Display Driver to the latest version available. We cannot accept a report of a failing configuration that is not up to date. Additionally, if you are running your display through a 3rd party device such as a projector or an AV/R (receiver), you need to show that the problem still occurs without the extra device connected (a direct connection from system to display is required).

Are you willing to send your system to us? (Yes/No) Is your system a laptop or desktop? If desktop, is it custom built, or manufactured? If desktop, what is the make/model of your motherboard? What is the make/model of your system? (COMPLETE model name required) What is the model of your CPU? What is the make/model of your failing display(s)? If laptop, is your built-in display failing? (Yes/No) What is your operating system? Is it a 64-bit or 32-bit operating system? What display driver version do you have installed? What type of connection are you using? (HDMI, VGA, DP, DVI?) What happens that results in the blackscreen failure?

Any/all information is valuable.

Thank you for your information & cooperation!

-Nic

279 Replies
idata
Community Manager
1,732 Views

Hello Nic.

Are you willing to send your system to us? (Yes/No)

No

Is your system a laptop or desktop?

Desktop

If desktop, is it custom built, or manufactured?

Custom built

If desktop, what is the make/model of your motherboard?

Intel DZ68DB

What is the make/model of your system? (COMPLETE model name required)

?

What is the model of your CPU?

Intel Core i7-2600K

What is the make/model of your failing display(s)?

NEC MultiSync PA231W

If laptop, is your built-in display failing? (Yes/No)

What is your operating system?

Windows 8 Pro

Is it a 64-bit or 32-bit operating system?

64-bit

What display driver version do you have installed?

9.17.10.3062

What type of connection are you using? (HDMI, VGA, DP, DVI?)

DisplayPort

What happens that results in the blackscreen failure?

I usually locking my PC using Win+L and after minute display switches to power saving mode (turns off) or it turns off after 15 minutes of inactivity. After resuming from power saving mode (note: display turns on!) sometimes display shows black image. To "fix" this I have to press Win+L again, wait 1 minute and press any key or move a mouse.

idata
Community Manager
1,732 Views

Are you willing to send your system to us? (Yes/No)

no

Is your system a laptop or desktop?

mac mini late 2012 server

What is the model of your CPU?

2.6 GHz Intel Core i7

What is the make/model of your failing display(s)?

DELL U3011

What is your operating system?

OSX 10.8.3 (fully up to date)

Is it a 64-bit or 32-bit operating system?

64

What display driver version do you have installed?

Whatever is the latest that apple provides

What type of connection are you using? (HDMI, VGA, DP, DVI?)

DELL U3011 = DP @ 2560x1600 + Second monitor on hdmi @ 1920x1200. Both are connected via a KVM, as there seemed to be some issues between the display port implementation from apple and the one from dell. Using the kvm fixed the sleep issues i was having until the last update.

What happens that results in the blackscreen failure?

After last mac updates (bios/osx) every time my DP screen was put to sleep it would refuse to wake again. I would have to reboot to get the monitor functioning again. The monitor on hdmi doesn't have any issues. Prior to the last batch of updates (there was a bios and osx update at the same time i think) it was working, tho intermittently it would refuse to wake up from sleep (maybe once every few days).

Testing:

I installed bootcamp to see if there were any issues in windows. Noticed that sleep/resume worked fine, however I then had intermittent flickering on both screens.

Also prior to this latest updates switching monitors on the KVM had caused the display port in OSX to resync after it failed, that doesn't work anymore. In windows 7 whenever it failed power cycling the monitor would fix it. Nothing on OSX would fix it however.

Swapped the ram modules in my machine from "Strontium 1600mhz ddr3 16GB mac compatible" back to the 4GB that came with the mac. All the issues went away. Sleep/resume works in OSX and no flickering in windows.

I've suspected issues with the ram in the past, but Memtest86+ v4.2 has been running for ~24hrs without finding any isssues. Also before the last update there hadn't been any issues with sleep/resume. So it's a bit odd really...

It does seem a little like the issue could be related to the drivers on the mac not handling the extra video ram assigned when you go from 4 to 16gb (goes from 512mb to 756mb). Also prior to the last firmware/osx updates I had tried swapping the ram and it hadn't resolved the intermittent failures.

Anyways, hope theres something in this rambling that is useful,...

idata
Community Manager
1,732 Views

As a followup to my previous post I've done some more experimenting with the mac mini.

I have 4 ram modules (2x2gb and 2x8gb) all four modules have been extensively tested (Memtest86+, Mac Server mem tester) for 30hours+ in two different machines.

Tested on a fresh install of OSX 10.8.3, no other software installed.

Results are:

2x2gb modules installed : no issues

1x8gb module : no issues (with either module)

1x2gb module + 1x8gb module (any of the modules, in any slot) : sleep / resume seems to work but eventually the display port monitor will flicker then go into sleep mode. Display port monitor recovers after power cycling the monitor, but will eventually flicker then go into sleep mode again.

2x8gb modules : Display port monitor blanks after system resume from sleep. Noticed on the fresh install (which was on an external firewire drive instead of the normal ssd) that the display port does wake for a second or so before going back to sleep. I wondered if maybe there was some disk activity briefly before it went back to sleep. Rebooting the machine is the only way to get the display port monitor working again in this case.

...

my conclusion is that this issue is occuring due to having > 8GB of ram. I'll probably buy 2x4GB modules at some stage to test it out.

idata
Community Manager
1,732 Views

Are you willing to send your system to us? (Yes/No)

Yes (we can send two or three if that helps)

Is your system a laptop or desktop?

Desktop

If desktop, is it custom built, or manufactured?

Custom white-box by local manufacturer

If desktop, what is the make/model of your motherboard?

Intel DB75EN

What is the make/model of your system? (COMPLETE model name required)

No model name, we call them "DB75EN"

What is the model of your CPU?

  1. 3.10 gigahertz Intel Core i5-3450

What is the make/model of your failing display(s)?

  1. Various... NEC AccuSync AS191WM,

Also sometimes.....AccuSync LCD193WXM, AccuSync LCD194WXM

If laptop, is your built-in display failing? (Yes/No)

What is your operating system?

Windows XP w/ SP3

Is it a 64-bit or 32-bit operating system?

32-bit

What display driver version do you have installed?

Intel(R) HD Graphics [Display adapter] 6.14.10.5437

Novell ZENworks Remote Management Driver [Display adapter]

What type of connection are you using? (HDMI, VGA, DP, DVI?)

DVI and/or VGA, we've tried both

What happens that results in the blackscreen failure?

  1. Varies.... on the same model systems it can be running fine and suddenly the display winks out and won't come back. Sometimes when the user boots up, there's no display. Usually the Help Desk can remote into the machine and log it in and do stuff with the desktop (sometimes the display comes back as a result). When these units come to the shop, we've often been able to resurrect them by switching from DVI to VGA or vice-versa. Also, we remove the battery and RAM for a few minutes, then if we get a display we check/update BIOS. We've had this issue on multiple versions of the BIOS, with different monitors, different cables, single display/multiple display.

The one currently on the bench will not display with on-board video at all, but we can get display through a dedicated video card, which we can enclose. We can also remote into it with our Novell Zen system.

We have 631 of these systems, with 15 of them coming to the shop, but quite a few more being worked on and resolved (often temporarily, we have several repeat offenders) on-site.

Our electronics guru says the problem is with a weak sync pulse that can't activate the monitor to display. If we unplug the display cable (VGA or DVI), and plug it back in, we can sometimes get the display, at least for a while.

idata
Community Manager
1,732 Views

Hi Nic,

Are you willing to send your system to us? (Yes/No)

Finding out...

Is your system a laptop or desktop?

Desktop

If desktop, is it custom built, or manufactured?

Custom built starting with a Shuttle SH67H3 bare-bone.

If desktop, what is the make/model of your motherboard?

Shuttle SH67H3

What is the make/model of your system? (COMPLETE model name required)

Shuttle SH67H3

What is the model of your CPU?

Intel Core i5-2500k

What is the make/model of your failing display(s)?

Samsung 940B, Samsung 204B, Many other Samsung models + 1 AOC monitor I cannot remember the brand of, Only appears to be happening on DVI or HDMI, not VGA.

If laptop, is your built-in display failing? (Yes/No)

What is your operating system?

Windows 7 Pro x64, Windows x Pro x64

Is it a 64-bit or 32-bit operating system?

x64

What display driver version do you have installed?

Latest available from Shuttle website, Have also tried latest version from Intel website but same problem

What type of connection are you using? (HDMI, VGA, DP, DVI?)

Using VGA and HDMI/DVI (Dual monitor setup), Problem doesnt occur on VGA port, only DVI/HDMI ports.

What happens that results in the blackscreen failure?

In the middle of working the screen will start flickering and sometime just go completely black for a few minutes or until the computer is restarted. Remote access to the comuputer via TeamViewer works perfectly during this time.

NICHOLAS_F_Intel
Employee
1,732 Views

Thank you for the information so far everyone! For those of you willing to contribute your systems to the cause - we are still working on seeing if we will be able to procure or borrow your systems. I will provide another update when we have worked something out!

Thanks again,

-Nic

idata
Community Manager
1,732 Views

Even my PC has the same problem, I feel really sad for Kim Torkelson and my situation is similar to his.

Are you willing to send your system to us? (Yes/No)

NoIs your system a laptop or desktop?desktopIf desktop, is it custom built, or manufactured?custom builtIf desktop, what is the make/model of your motherboard?Maximus V GeneWhat is the make/model of your system? (COMPLETE model name required)N/AWhat is the model of your CPU?i5 3570kWhat is the make/model of your failing display(s)?Asus VS248If laptop, is your built-in display failing? (Yes/No)N/AWhat is your operating system?Win7Is it a 64-bit or 32-bit operating system?64 bitWhat display driver version do you have installed?Intel_Graphics_V815102712_Win7(64 bit version from official website)What type of connection are you using? (HDMI, VGA, DP, DVI?)DVI<td class="xl63" height="20" style="padding-right: 4px; padding-left: 4px; border...
TMaho1
Beginner
1,732 Views
Are you willing to send your system to us? (Yes/No)Not at this time. If the problem continues, maybeIs your system a laptop or desktop?LaptopIf desktop, is it custom built, or manufactured?ManufacturedIf desktop, what is the make/model of your motherboard?What is the make/model of your system? (COMPLETE model name required)Dell Inspiron 15r 3521What is the model of your CPU?Intel Core i3-3227UWhat is the make/model of your failing display(s)?Dell LCDIf laptop, is your built-in display failing? (Yes/No)YesWhat is your operating system?Windows 7 Home Premium 64-bit (Clean Install)Is it a 64-bit or 32-bit operating system?64What display driver version do you have installed?Dell 9.17.10.2867What type of connection are you using? (HDMI, VGA, DP, DVI?),A03. Also tried Intel version

15.31.3.64.3071

What happens that results in the blackscreen failure?As soon as any Intel driver is loaded, the system will reboot, splash screen comes up, and then the PC shuts off. Will boot into Safe Mode. Have to wipe the hard drive in order to get it back working in regular mode.
LBrid
Beginner
847 Views
Are you willing to send your system to us? (Yes/No)No, I simply won't install the driver, and use my R7950.Is your system a laptop or desktop? DesktopIf desktop, is it custom built, or manufactured?Custom builtIf desktop, what is the make/model of your motherboard?Asus Sabertooth Z77What is the make/model of your system? (COMPLETE model name required)N/AWhat is the model of your CPU?i5 3570kWhat is the make/model of your failing display(s)?Acer GD245HQIf laptop, is your built-in display failing? (Yes/No)What is your operating system?Windows 7 Home PremiumIs it a 64-bit or 32-bit operating system?64 bitWhat display driver version do you have installed?AMD 13.8 Beta 2. Chipset driver from disc for Asus Sabertooth.What type of connection are you using? (HDMI, VGA, DP, DVI?)DVI, or HDMIWhat happens that results in the blackscreen failure?After installation of the HD4000 driver upon restart the system will boot up and then the screen goes black after Windows loads up. Requires starting in Safe Mode and then system restore to an earlier point. Black screen happens regardless of whether R7950 GPU is installed or not.
BSim
Beginner
1,732 Views

Nic - Before I answer your questions, could you first answer one : Are you using a Single-Link or Dual-Link DVI cable in your test system? Given some people have reported success with changing cables, I'm wondering if the issue is that Intel's driver is trying to send data over the missing dual-link pins and use Dual-Link mode permanently (even at 1920x1080 and lower resolutions where it's completely unnecessary to use dual-link bandwidth), which would cause a single link cable / single-link monitors to show "no signal", whereas the "stock" Windows 7 "VESA" driver (or whatever they call it these days) just uses Single Link and works all the time?

If you're currently using a dual link DVI cable on your test system, could you please retest your system using a single link DVI cable just to rule that out? This would certainly explain why some DVI (and HDMI) cables work but other DVI don't.

For other posters who don't understand, http://superuser.com/questions/362878/dvi-i-single-link-vs-dual-link here's what the difference looks like. You might want to add the question : "If DVI, are you using a single link or dual link cable" to your questionnaire. For posters who have already posted, please add single vs dual link cables if you're using DVI.

Anyway, here's my experience:-

Are you willing to send your system to us? : No. I live in Europe and it would cost too much / take too long.

Is your system a laptop or desktop? : Desktop.

If desktop, is it custom built, or manufactured? : Custom built.

If desktop, what is the make/model of your motherboard? : http://www.asus.com/Motherboards/P8Z77M/ ASUS - P8Z77-M (NB: It was my motherboard but it got sent back for another reason, and I've decided to wait for Haswell in June).

What is the make/model of your system? (COMPLETE model name required) : NA

What is the model of your CPU? : i5-3570k

What is the make/model of your failing display(s)? http://www.lg.com/uk/monitors/lg-W2442PA-lcd-monitor LG-W2442PA

If laptop, is your built-in display failing? (Yes/No) : NA

What is your operating system? : Windows 7

Is it a 64-bit or 32-bit operating system? : 32-bit

What display driver version do you have installed? : Intel Graphics Accelerator Driver V8.15.10.2712 for Windows 7 32bit & 64bit.(WHQL) downloaded from Asus site. I also tried the newest one from Intel directly. Both the same problem.

What type of connection are you using? (HDMI, VGA, DP, DVI?) : DVI - single link cable.

What happens that results in the blackscreen failure? : Here goes:-

  1. I bought an Asus P8Z77-M motherboard & i5-3570k CPU and installed it with a discrete AMD 7790 HD graphics card with the monitor hooked up to the discrete card then installed AMD's drivers. Result : Works perfectly.
  2. Then I enabled dual-monitor & Virtu-MVP support in the BIOS (with the intention of using it in "D-Mode" (GFX card is primary output but Virtu-MVP enables Intel output for QuickSync encoding). Result : Also works perfectly (where Windows 7 uses its own standard "VESA" type driver).
  3. Then I installed Intel's drivers. Monitor goes dead. Not just on the Intel DVI output - but even on the AMD discrete card DVI output!
  4. I completely uninstall both AMD's & Intel's drivers, and completely remove the discrete GFX card and connect the monitor to motherboard DVI output. Result : Works perfectly (again, only where Windows 7 uses its own standard "VESA" type driver).
  5. I then install Intel's driver. Result : Monitor goes dead.

If it works on some cables but not others I can only assume it's a single vs dual link DVI thing or timing issue, and that Intel's driver is forcing the DVI output to use dual-link mode constantly whereas Windows 7 driver uses Single-Link constantly. Likewise, it cannot be a "signal too weak" hardware issue with cable or GFX output, because the monitor & cable works flawlessly with stock Windows 7 drivers at same 1920x1080x60Hz and with a multitude of different AMD / NVidia cards and other monitors / TV's.

The key "black screen" issue appears to be either:-

1. Intel's driver is trying to force all output to dual-link which would fail on single-link cables and single-link only compatible monitors.

2. Intel's driver is screwing up / misreading Windows DDC timings and not "seeing" the monitor because of that.

Hope this helps, Nic.

TMaho1
Beginner
1,732 Views

Brian, One quick question. What memory are you using? Something I found out during my continued troubleshooting my my system is that the video drivers fail when I had a stick of Kingston DDR3 memory in the system. With it in there, the system ran fine doing anything I wanted until I loaded the video driver. Then Poof! I pulled that stick and ran with the stick from the factory and it was fine. Tried with just this stick and the driver fails to load, and Windows crashes. I'm running Memtest on it now to see if there is a problem with the stick. it was brand new fresh out of the package.

FYI: The memory was Kingston KTA-MB1333/4G. I'm also going to go compare the specs and make sure I didn't miss something when I picked it.

BSim
Beginner
1,732 Views

Hi Texas1st - I'm using 2x 4GB Crucial 16000MHz DDR3 RAM sticks. It's not that though as I ran Memtest86 multiple passes and it passed just fine. I don't get any crashes at all - just a "dead" monitor that can't see what Intel's driver is outputting (but only when Intel's drivers are installed - the Windows 7 standard VESA driver is fine).

I do only have a single link DVI cable though which is why that sprang to mind, ie Intel's drivers might be sending half of the output over each "link" on the output (normal for 2,560x1600 @ 60Hz or 1920x1080 @ 120Hz that require such bandwidth, but not for 1920x1080 @60Hz which fits easily over a single link). The Windows 7 "VESA" driver might be sending all 60Hz over a single link (as do discrete cards) but the Intel driver may be sending half the signal over one link and half over another. If that's the case, with a dual-link cable & compatible monitor, it'll work, but with a single link, half the signal ends up missing. It's all I can think of that explains why one cable works but another non faulty cable doesn't. Likewise with monitors that work perfectly well with discrete cards.

http://en.wikipedia.org/wiki/DVI# Dual-link_DVI http://en.wikipedia.org/wiki/DVI# Dual-link_DVI

Unfortunately, I sent the motherboard back and can't test that thesis, but maybe someone with both a single & dual-link DVI cable can swap them and test it? Thanks.

TMaho1
Beginner
1,732 Views

Brian, Memtest has now been running on this system/memory for over 5 1/2 hours, with multiple passes and no errors. I don't think it's a memory problem so much as it is a problem with the way the chip is addressing the memory. since this is a laptop, the connection is straight from the motherboard to the LCD. I'm not sure if it's using DVI protocols for the data, or if it is using the old VGA protocols. I haven't tried an external monitor on it yet when it boots with the driver. Maybe it is splitting the signal like you are suggesting, not getting a complete signal and shutting down. As long as the Intel drivers are not loaded, this machine will do anything you want it to. I'm thinking about some kind of stress test to run on it for a couple of days without the drivers. I'm pretty sure the problem is not a component issue, but a design issue. I'm also going to try different brands of memory (happen to have some Samsung DDR3 laying around that came out of Sony laptops when we bought them.

RMoli1
Beginner
1,732 Views
Are you willing to send your system to us? (Yes/No)

 

No Is your system a laptop or desktop?

 

Laptop What is the make/model of your system? (COMPLETE model name required)

 

Asus N53S What is the model of your CPU?

 

Intel 2nd Generation 2630QM What is the make/model of your failing display(s)?

 

Intel HD 3000 If laptop, is your built-in display failing? (Yes/No)

 

Yes What is your operating system?

 

Windows 7 Is it a 64-bit or 32-bit operating system?

 

64 What display driver version do you have installed?

 

The latest What happens that results in the blackscreen failure?

 

Randomly, sometimes when loading up a map in game or during start up, or when an application goes fullscreen. Before the screen goes totally black, sometimes, if I lift the laptop up on its back and let it drop on itself the flickering screen will fix itself for a few more minutes before going fully black again.
JMohi1
Beginner
1,732 Views

Looking for some help here. Sooo frustrated with intel right now. This is such an old bug to be unresolved.

Are you willing to send your system to us? (Yes/No)

 

NoIs your system a laptop or desktop?

Desktop

What is the make/model of your system? (COMPLETE model name required)

 

Asus asus p8z77-v lkWhat is the model of your CPU?

 

core i5-3570KWhat is the make/model of your failing display(s)?

 

Intel HD 3000If laptop, is your built-in display failing? (Yes/No)

 

NAWhat is your operating system?

 

Windows 7Is it a 64-bit or 32-bit operating system?

 

64What display driver version do you have installed?

9.17.10.2828

What happens that results in the blackscreen failure?

The system cannot recognize an attached DVI monitor. The DVI monitor works fine right up until windows loads. At that point, it goes black. The graphics manager does not recognize it. I can have an HDMI and VGA monitor both on at the same time, but not DVI, which is very frustrating for my specific setup.

Additionally, the graphics manager doesn't recognize attached HDMI devices without a restart.

I've changed out monitor, cables, and driver versions.

Interestingly, when I upgrade or downgrade my driver, the DVI monitor is magically recognized after install. However, upon performing the required restart in order to finalize installation, POOF, no more DVI recognition.

Get it together, intel.

AUnte
Beginner
847 Views

Are you willing to send your system to us? (Yes/No) No

Is your system a laptop or desktop? Desktop

If desktop, is it custom built, or manufactured? Custom-built

If desktop, what is the make/model of your motherboard? Gigabyte GA-Z87X-UD3H

What is the make/model of your system? (COMPLETE model name required) N/A

What is the model of your CPU? Intel Core i7-4770

What is the make/model of your failing display(s)? LG FLATRON W2442PA

If laptop, is your built-in display failing? (Yes/No) N/A

What is your operating system? Windows 7 SP1

Is it a 64-bit or 32-bit operating system? 64-bit

What display driver version do you have installed? 9.18.10.3257

What type of connection are you using? (HDMI, VGA, DP, DVI?) VGA, HDMI and DP, but tried others as well (see ) for details

What happens that results in the blackscreen failure? When the computer is cold-booted, i.e., shut down and rebooted, the display connected to HDMI goes black and does not get recognized anymore. Only unplugging all displays and rebooting solves the problem. Only the HDMI port is affected, the others work fine (for details see )

JSher4
Beginner
789 Views

Are you willing to send your system to us? (Yes/No) [No]

Is your system a laptop or desktop? [Intel NUC5i3RYH]

If desktop, is it custom built, or manufactured? [Intel NUC5i3RYH]

If desktop, what is the make/model of your motherboard? [Intel NUC5i3RYH]

What is the make/model of your system? (COMPLETE model name required) [Intel NUC5i3RYH]

What is the model of your CPU? [Intel NUC5i3RYH]

What is the make/model of your failing display(s)? [ASUS PB278Q]

If laptop, is your built-in display failing? (Yes/No)

What is your operating system? [Windows 10]

Is it a 64-bit or 32-bit operating system? [64-bit]

What display driver version do you have installed? [10.18.15.4256]

What type of connection are you using? (HDMI, VGA, DP, DVI?) [DP]

What happens that results in the blackscreen failure? [System puts monitor to sleep, will not wake back up. ]

This occurs when using a a Cable Matters mini DP to DP cable, model # 101007-BLACK-6.

SShep2
Beginner
1,732 Views

Are you willing to send your system to us? (Yes/No) : Unlikely but you never know...

Is your system a laptop or desktop? : Desktop

If desktop, is it custom built, or manufactured? : Built by me

If desktop, what is the make/model of your motherboard? : Intel D525MW

What is the make/model of your system? (COMPLETE model name required) : N/A

What is the model of your CPU? : Intel Atom D525 1.8 GHz

What is the make/model of your failing display(s)? : Envision EN7750

If laptop, is your built-in display failing? (Yes/No) : N/A

 

What is your operating system? : Win 7 Pro / SP1

Is it a 64-bit or 32-bit operating system? : 32 bit

What display driver version do you have installed? : Tested with 8.14.10.2117 (original) and now 15.12.75.50.7.2230 (latest)

 

What type of connection are you using? (HDMI, VGA, DP, DVI?) : VGA

What happens that results in the blackscreen failure?

 

System had been fine for about 3 years. Had been running for a number of weeks without restart. Rebooted it today and get black screen after windows start. Starts OK in safe mode. Removing intel graphics driver and letting windows install generic VGA driver solves problem. Re-installing Intel GMA driver 8.14.10.2117 from CD or 15.12.75.50.7.2230 download from intel gives black screen.

Really bizarre, this was a happy, very simple, box chugging away 24x7 collecting data and with one reboot at it all goes to hell. At least I found this thread and see I'm not alone.

Note the BIOS is the original, sorry, but in light of the Intel driver problem I really don't see risking bricking it by updating

SShep2
Beginner
1,732 Views

So what's happening? Has Intel lost interest in fixing this?

CSkag
Beginner
1,732 Views
Are you willing to send your system to us? (Yes/No) Yes - although I would need a replacement ASAP as I work from home on a daily basisIs your system a laptop or desktop? LaptopWhat is the make/model of your system? (COMPLETE model name required) MacBook Pro, 17-inch, early 2011What is the model of your CPU?

2.2 GHz Intel Core i7

What is the make/model of your failing display(s)?

Intel HD Graphics 3000 384 MB

If laptop, is your built-in display failing? (Yes/No) YesWhat is your operating system? Mac OS X Version 10.7.5What display driver version do you have installed?

gMux Version: 1.9.24

What happens that results in the blackscreen failure? Failure is sporadic - sometimes associated with a little bit of screen flickering. Usually while using Photoshop or Lightroom and Google docs, the screen suddenly goes black. I can only revive it by turning the computer off manually by holding down the power button. When I turn it back on, there will usually be stripes in the grey startup screen and the fan runs loudly before the screen goes black again before completing startup. I hold the power button again to turn of and then it turns back on, usually without issue the second time. This happens 1-3 times daily.
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