On NUC11PAHI5, Ethernet driver or Card Reader driver may cause system failure?

qOvop · ‎08-23-2021

My NUC11PAHI5 used to freeze and automatically power off 3 or 4 times in a single day, then I disabled LAN and SDHC Controller in BIOS, guess what, device works normally over than 2 days. I don't know, maybe some software conflicts? Or hardware issues?

Any other drivers already updated by DSA.
RAM: Asgard 8G 3200 x2
SSD: Toshiba RC500 ( bought nearly 2 years ago, now it's named Kioxia RC10 )

And a Samsung T5 portable SSD.

Nogsx3 · ‎08-25-2021

Similar to my issue but disabling them in bios didn't help.

It does feel like an I/O issue. I got as far as running a game and it would hang, mouse cursor would disappear but game was still running then after a few mins the system shut down. To me thats I/O stopping but device still going then eventually just gives up.

qOvop · ‎08-26-2021

My situation is a bit different, usually when I watch a online video, the whole system suddenly freezes, the only thing I can do is waiting it to shut down in a few seconds later.

I think it has to be associated with ethernet driver somehow, but I'm tired of testing and analysing, I need to use the device in my work. I will wait for Intel's official solution, hope they won't decide to leave it alone...

David_G_Intel · ‎09-06-2021

Hello qOvop

Thank you for posting on the Intel️® communities. To investigate this, please provide the Intel® System Support Utility (Intel® SSU) results

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

David_G_Intel · ‎09-10-2021

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

David_G_Intel · ‎09-16-2021

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician