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On NUC11PAHI5, Ethernet driver or Card Reader driver may cause system failure?

qOvop
Novice
354 Views

My NUC11PAHI5 used to freeze and automatically power off 3 or 4 times in a single day, then I disabled LAN and SDHC Controller in BIOS, guess what, device works normally over than 2 days. I don't know, maybe some software conflicts? Or hardware issues?

Any other drivers already updated by DSA.
RAM: Asgard 8G 3200 x2
SSD: Toshiba RC500 ( bought nearly 2 years ago, now it's named Kioxia RC10 )

And a Samsung T5 portable SSD.

QQ截图20210824093917.pngQQ截图20210824093946.pngQQ截图20210824094421.png

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5 Replies
Nogsx3
Novice
337 Views

Similar to my issue but disabling them in bios didn't help.

It does feel like an I/O issue. I got as far as running a game and it would hang, mouse cursor would disappear but game was still running then after a few mins the system shut down. To me thats I/O stopping but device still going then eventually just gives up.

qOvop
Novice
322 Views

My situation is a bit different, usually when I watch a online video, the whole system suddenly freezes, the only thing I can do is waiting it to shut down in a few seconds later.

I think it has to be associated with ethernet driver somehow, but I'm tired of testing and analysing, I need to use the device in my work. I will wait for Intel's official solution, hope they won't decide to leave it alone...

David_G_Intel
Moderator
267 Views

Hello qOvop


Thank you for posting on the Intel️® communities. To investigate this, please provide the Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
248 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
215 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician  


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