Online videos stop every minute

[Vokhee]

Hello,

I am having trouble watching online videos (all services - YT, Netflix, Vimeo etc.).

Video stops every minute. When I press backspace it resumes and stops again after a minute. And so on until the end of the video.

I have NUC with 11th gen. i7 / 32GB RAM / 1TB Samsung 980 PRO

My internet connection is wired and the dl/ul output is 120/15 Mbps

All drivers are updated as well as bios.

I have tried Chrome, Edge, Firefox and Opera. 

Thank you for your help.

[LeonWaksman]

1. If you are playing video stored on your SSD does it run as expected? 

2. If you don't click on backspace, the video is not resuming?

3. If you use WiFi connection with your router, how it affects the video replay? 

Leon

[Vokhee]

Hi Leon,

1. Yes, it does.
2. Thats correct.
3. Same. It stops every minute.

[LeonWaksman]

Hi @Vokhee 

 From your answer 1 and 3 I understand that the problem is in the internet/router connection. However it is not clear to me while clicking on backspace releases the video jam.  Can you try to connect to other internet source? For example a hotspot from your mobile phone or even better to get permission from your neighbor to use his router?  It looks to me that the problem is not caused by your NUC (because your answer #1). I think that is not caused by slow Internet Site, since you are connecting to different sites. 

Wait also for @n_scott_pearson  post. He may have better ideas.

To save time,  in order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

[Vokhee]

Hi @LeonWaksman 

everything is same when I connect to my mobile hotspot (I tested 4G and 5G).

I am not able to ask neighbor to share his wifi, but I tried to connect to my (2.4 and 5Ghz) and nothing changed.

Router is Xiaomi AX3200.

Attached you can find .txt file

Ivan

[LeonWaksman]

Hi Ivan,

From the SSU report I can see that the "intel(r) sur qc software asset manager service" which is a part of Intel Computing Improvement Program is generating some errors and timeouts. So, uninstall the Intel Computing Improvement Program program and check.

In order to uninstall this program open Settings>Apps>Installed apps and click on three horizontal dots in Intel Computing Improvement Program line. Then click on Uninstall. Your NUC doesn't need this program.

Leon

[Vokhee]

Hi @LeonWaksman 

I uninstalled this app but nothing changed regarding video stopping.

Ivan

[LeonWaksman]

Hi Ivan,

I don't have better idea now.  Uninstalling the Computing Improvement Program is good any way. 

You may download  and install the Intel Processor Diagnostic Tool and check the CPU functionality.  Since you say that the video replay is correct while playing from SSD, I believe that the result will be good.

Leon

[Vokhee]

Hi @LeonWaksman 

I installed IPDT and of course everything is fine.

Thank you for your assistance for now. If you think of something else please let me know. Until then - backspace it is

Ivan

[n_scott_pearson]

Sorry, I have no better input on this. BTW, I specifically have been skipping the install of CIP.

...S

[itsme]

this is a strange issue.  I have two questions:

1. when video stops on YouTube, what does the 'load bar'  show at the bottom of the video screen,  does the browser still have enough data cached (red bar is played video/ light grey is the pre loaded or buffered  data not shown yet)?

2. did you configure /  install  some, let's call them 'optimizations / extensions'  on your system?  Or have you installed some additional video codec packages?

Please try an alternative video player for YT videos like  smplayer. It can also stream YT videos when you have  the URL of a video.
https://www.smplayer.info/

you need to install  YouTube support.

Then start playing a YT video with you browser. Stop the video and copy the URL.
In smplayer  select  open -> URL...  ( or CTRL+ U )  and paste the URL.  VIdeo should start playing. Does it pause automatically?

[Vokhee]

Hi @itsme 

1. Please look at the attached image. It has enough data cached yet it stops after 1:01

2. I will try that.

[itsme]

---

2. I will try that.

---

you can also try the portable version  https://www.smplayer.info/en/download-smplayer-portable

get the 64bit version  and extract it into an empty directory. (you may need 7-zip or any other program like peazip to extract ). Then go the directory and start smplayer.exe,  CTRL+ U  and paste in this URL to a you tube video
https://www.youtube.com/watch?v=3ZFVEuAD-JY
please allow to download the YouTube support  programm ( https://github.com/yt-dlp/yt-dlp/releases )

repeat again  CTRL+U   and after a few seconds the video should start playing  and you will see in task manager that it's still downloading  the Video from YT in the background.

[Vokhee]

Hi @itsme 

I have installed this player, did what you told me to do and the whole sequence went smoothly, no stops.

Then I played the same video via Chrome and it stopped at 1:02

Ivan

[itsme]

ok, smplayer downloaded a HD (720p) video. With  CTRL+ P  -> Network   you can change the playback quality of the video. Set it to a better quality 1080p  and try again. Every time you change this setting you need to restart the video either by CTRL-U    and the URL  or  by menu Open -> Recent files.  When playback starts you can verify with  CTRL+ i   (initial video stream) the resolution of video.

Try with 1080p , 2k (1440p)  and 4K.   You have a 4K monitor.

You can do the same with your browser on  youtube and control the playback quality (= size of video file ) by clicking at the 'gear' symbol  and  quality.  Auto should be default.  Set it to 720p or 1080p  and check if you can watch the video for longer than 60 seconds.  
I would also advice to do a speed test (i.e.  https://testmy.net/ ).   Do you have a DSL  or a  cable setup?

[itsme]

the SSU report shows very outdated   network drivers installed on your Win11 system.
Please update all network drivers.   You should install all drivers even if you keep the device disabled most of the time.

enable bluetooth and Wi-Fi  and install  the BlueTooth driver  first, 
then update the wi-fi driver 
and  here you can find the LAN drivers. 

[Vokhee]

Hi @itsme 

I updated all drivers and nothing changed.

Ivan

[Steven_Intel]

Hello Vokhee,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel NUC. I will be glad to assist you.

In order to better assist you, please provide the following information:

• Are all browsers updated to the latest version?
• Do you remember if the issue started after any hardware change or driver/OS update?
• Is there any other task presenting issues such as stuttering or freezing when running?

As well, please make sure to disable any browser extension that may be causing conflict.

Best regards,

Steven G.

Intel Customer Support Technician.

[Vokhee]

Hello @Steven_Intel 

thank you for the questions.

- All browsers are updated (some of them are being installed just for the purpose of this testing)

- no, I don't think so. I was an issue from the beginning

- no, everything is smooth and fast

Only AdBlock is installed, but it should be no obstacle.

So, maybe to clear things a little bit more:

- I have 6 PCs in my household (from Win7 to Win11). All of them are connected to the same network (some via wi-fi, some wired). This NUC PC is the only one that is having this issue. No problems on mobile devices either.

Ivan

[LeonWaksman]

Hi @Vokhee 

What is are the results of the Internet Speed test using Speedtest by Ookla? 

Leon

[Vokhee]

Hi @LeonWaksman 

here are the results: https://www.speedtest.net/result/14113087701

Ivan