I am having trouble watching online videos (all services - YT, Netflix, Vimeo etc.).
Video stops every minute. When I press backspace it resumes and stops again after a minute. And so on until the end of the video.
I have NUC with 11th gen. i7 / 32GB RAM / 1TB Samsung 980 PRO
My internet connection is wired and the dl/ul output is 120/15 Mbps
All drivers are updated as well as bios.
I have tried Chrome, Edge, Firefox and Opera.
Thank you for your help.
1. If you are playing video stored on your SSD does it run as expected?
2. If you don't click on backspace, the video is not resuming?
3. If you use WiFi connection with your router, how it affects the video replay?
From your answer 1 and 3 I understand that the problem is in the internet/router connection. However it is not clear to me while clicking on backspace releases the video jam. Can you try to connect to other internet source? For example a hotspot from your mobile phone or even better to get permission from your neighbor to use his router? It looks to me that the problem is not caused by your NUC (because your answer #1). I think that is not caused by slow Internet Site, since you are connecting to different sites.
Wait also for @n_scott_pearson post. He may have better ideas.
To save time, in order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.
everything is same when I connect to my mobile hotspot (I tested 4G and 5G).
I am not able to ask neighbor to share his wifi, but I tried to connect to my (2.4 and 5Ghz) and nothing changed.
Router is Xiaomi AX3200.
Attached you can find .txt file
From the SSU report I can see that the "intel(r) sur qc software asset manager service" which is a part of Intel Computing Improvement Program is generating some errors and timeouts. So, uninstall the Intel Computing Improvement Program program and check.
In order to uninstall this program open Settings>Apps>Installed apps and click on three horizontal dots in Intel Computing Improvement Program line. Then click on Uninstall. Your NUC doesn't need this program.
I don't have better idea now. Uninstalling the Computing Improvement Program is good any way.
You may download and install the Intel Processor Diagnostic Tool and check the CPU functionality. Since you say that the video replay is correct while playing from SSD, I believe that the result will be good.
this is a strange issue. I have two questions:
1. when video stops on YouTube, what does the 'load bar' show at the bottom of the video screen, does the browser still have enough data cached (red bar is played video/ light grey is the pre loaded or buffered data not shown yet)?
2. did you configure / install some, let's call them 'optimizations / extensions' on your system? Or have you installed some additional video codec packages?
Please try an alternative video player for YT videos like smplayer. It can also stream YT videos when you have the URL of a video.
you need to install YouTube support.
Then start playing a YT video with you browser. Stop the video and copy the URL.
In smplayer select open -> URL... ( or CTRL+ U ) and paste the URL. VIdeo should start playing. Does it pause automatically?
2. I will try that.
you can also try the portable version https://www.smplayer.info/en/download-smplayer-portable
get the 64bit version and extract it into an empty directory. (you may need 7-zip or any other program like peazip to extract ). Then go the directory and start smplayer.exe, CTRL+ U and paste in this URL to a you tube video
please allow to download the YouTube support programm ( https://github.com/yt-dlp/yt-dlp/releases )
repeat again CTRL+U and after a few seconds the video should start playing and you will see in task manager that it's still downloading the Video from YT in the background.
ok, smplayer downloaded a HD (720p) video. With CTRL+ P -> Network you can change the playback quality of the video. Set it to a better quality 1080p and try again. Every time you change this setting you need to restart the video either by CTRL-U and the URL or by menu Open -> Recent files. When playback starts you can verify with CTRL+ i (initial video stream) the resolution of video.
Try with 1080p , 2k (1440p) and 4K. You have a 4K monitor.
You can do the same with your browser on youtube and control the playback quality (= size of video file ) by clicking at the 'gear' symbol and quality. Auto should be default. Set it to 720p or 1080p and check if you can watch the video for longer than 60 seconds.
I would also advice to do a speed test (i.e. https://testmy.net/ ). Do you have a DSL or a cable setup?
the SSU report shows very outdated network drivers installed on your Win11 system.
Please update all network drivers. You should install all drivers even if you keep the device disabled most of the time.
Thank you for posting on the Intel® communities.
I am sorry you are having issues with your Intel NUC. I will be glad to assist you.
In order to better assist you, please provide the following information:
- Are all browsers updated to the latest version?
- Do you remember if the issue started after any hardware change or driver/OS update?
- Is there any other task presenting issues such as stuttering or freezing when running?
As well, please make sure to disable any browser extension that may be causing conflict.
Intel Customer Support Technician.
thank you for the questions.
- All browsers are updated (some of them are being installed just for the purpose of this testing)
- no, I don't think so. I was an issue from the beginning
- no, everything is smooth and fast
Only AdBlock is installed, but it should be no obstacle.
So, maybe to clear things a little bit more:
- I have 6 PCs in my household (from Win7 to Win11). All of them are connected to the same network (some via wi-fi, some wired). This NUC PC is the only one that is having this issue. No problems on mobile devices either.