I also have this problem with v3.5.03 of Intel Driver & Support Assistant.
After looking at other tickets, I have tried:
- uninstalling, downloading the file again and re-installing.
- Using Edge, IE, Firefox (my default browser) and Chrome
- I cleared files in C:\ProgramData\Intel\DSA
OS: Windows 10 Build 1803
I have had the same problem on my NUC7i5BNKP for last odd 18 months. Tried everything suggested in various forums but the problem doesn't go away. I hate to manually update the drivers on my box. I was hoping that the problem would go away with successive windows 10 updates, but it has not gone away as of Windows 10 Home, 1909, OS Build 18363.900. I hope all the fine hard working engineers at intel haven't given up on this problem. May I suggest a phone call to Microsoft OS Development team to discuss and solve this minor problem?
Hello siliconglen and JD_Hort,
I undetstand that you are having problems when trying to scan the systems since you keep getting an error message.
Regarding this, I would like to try first to uninstall the tool by going to "settings" and then "apps", search for the Intel ® Driver & Support Assistant and remove it. Afterwards, reboot the system and download the Driver & Support Assistant from the link below:
Once download it, please run the installation and check to see if the error persists after running the scan.
I hope this helps.
I am following up with your case and see that we have not heard back from you.
Were you able to follow the steps I provided above?
If you need more assistance do not hesitate to reply.
Intel Customer Support Technician
Under Contract to Intel Corporation
I'm having the same problem! Have followed the guide using about:flags in my Edge browser (unclick - restart - clik - and restart) and disabled my firewall. Still no good. My computer is a Lenovo Laptop X1 Carbon.w
Hello? What happened to these forums? Intel used to be quite good at responding to customer support queries. some help would be appreciated. I've run out of options right now short of reinstalling the OS, which I really would like to avoid if at all possible.
The issue is happening on a NUC6CAYH
i'm having same issue. On my Intel NUC6CAYH, with Windows 10 Professional ver. 1809, Intel DSA doesn't work anymore. A red bar appear on the screen with a cryptic message without any valid suggestion about to do to solve the problem.
What's happen? There's a valid solution to recover the lost functionality?
I had a similar problem when running the DSA on a Windows 10 64bit machine. In my case, the default browser was Microsoft Edge 42.17134.1.0. However when I ran the URL in Google Chrome Version 75.0.3770.100, DSA ran without a problem
I had the same issue, turning off EASE (Encrypt All Sites Eligible) in the HTTPS Everywhere browser extension fixed it for me. If that doesn't work try disabling all browser extensions and try again.