Opa! Alguma coisa deu errado durante a varredura.

[PSaye]

Não estou conseguindo atualizar meus drivers no Assistente de driver e suporte Intel. Sempre aparece a mensagem que algo deu errado.

Tenho o Windows 10 , 64 bits.

[Wanner_G_Intel]

Hello PSaye,

Thank you for posting your question on this Intel® Community.

To better assist you, we would like to have more information about your system configuration:

• What is the the version of Intel® DSA you are running?
• Generate a system report with the Intel® System Support Utility (Intel® SSU) and attach the report directly to this thread.

1. Intel® SSU Download link
2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU takes you to the "Summary View".
3. Click on "Summary" to change to a "Detailed View".
4. To save your scan, click on "Next", then "Save".

Wanner G.

Intel Customer Support Technician

[JulioBR]

Boa Tarde amigos, estou com mesmo problema... segue as informaçoes, obrigado

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"05/01/2021"
Time:"00:00:42.9327508"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Intel Corporation"
BIOS Mode:"Legacy"
BIOS Version/Date:"Intel Corp. BEH6110H.86A.0028.2011.0715.1815 , 07/15/2011"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Workstation"
Processor:"Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz , GenuineIntel"
Secure Boot State:"Not Available"
SMBIOS Version:"2.6"
Sound Card:"Dispositivo de High Definition Audio"
System Manufacturer:"Not Available"
System Model:"Not Available"
System SKU:"Not Available"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.4.59.0"
- "Intel(R) HD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"2,06 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"
CoInstallers:"igfxCoIn_v4459.dll, CoDeviceInstall"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"05/18/2016 09:00"
Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"9.17.10.4459"
INF:"oem1.inf"
INF Section:"iSNBD0"
Install Date:"Not Available"
Installed Drivers:"igdumd64.dll,igd10umd64.dll,igd10umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_0102&SUBSYS_20178086&REV_09\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1366 X 768"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "Memory"
Physical Memory (Available):"5,66 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,91 GB"
- "Channel A DIMM 0"
Capacity:"4 GB"
Channel:"DIMM1"
Configured Clock Speed:"Not Available"
Configured Voltage:"Not Available"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"DDR3"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Channel B DIMM 0"
Capacity:"4 GB"
Channel:"DIMM2"
Configured Clock Speed:"Not Available"
Configured Voltage:"Not Available"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"DDR3"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"IBA GE Slot 00C8 v1365 PXE 2.1 B, INTEL - 28"
Caption:"Placa-mãe"
- "Chipset":"Intel(R) 6 Series/C200 Series"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=6+Series%2fC200+Series"
Date:"07/14/2011 09:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Intel Corporation"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"DH61SA"
Serial Number:"BTSA1350246Z"
Status:"OK"
Version:"AAG38870-201"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Intel(R) 82579V Gigabit Network Connection"
Availability:"Running or Full Power"
- "Caption":"Intel(R) 82579V Gigabit Network Connection"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=82579V+Gigabit+Network+Connection"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.0.1;fe80::ca5d:38ff:fe64:9146"
DHCP Enabled:"Yes"
DHCP Lease Expires:"05/01/2021 11:36"
DHCP Lease Obtained:"05/01/2021 10:36"
DHCP Server:"192.168.0.1"
Driver:"e1i65x64.sys"
Driver Date:"12/06/2018 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\e1i65x64.sys"
Driver Provider:"Microsoft"
Driver Version:"12.17.10.8"
ETrackID:"Not Available"
Index:"0001"
INF:"net1ic64.inf"
INF Section:"E1503.10.0.1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.215;fe80::743c:e318:dbbc:c516;2804:14c:58:3807:5ced:edb8:70b5:3222;2804:14c:58:3807:743c:e318:dbbc:c516;2804:14c:58:3807::1000"
IP Subnet:"255.255.255.0;64;128;64;128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"05/01/2021 10:35"
Location:"PCI bus 0, device 25, function 0"
MAC Address:"38:60:77:3B:E6:D0"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{C334C8FB-7C88-4C15-9533-2F3893D14B78}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_1503&SUBSYS_20178086&REV_04\3&11583659&0&C8"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) 82579V Gigabit Network Connection"
Service Name:"e1i65x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RSSProfile:"1 (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"Brasil"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"1,88 GB"
Physical Memory (Available):"5,67 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,91 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19042 Build 19042"
Virtual Memory (Available):"7,60 GB"
Virtual Memory (Total):"9,79 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4562830:"Update [4/29/2021]"
KB4577586:"Update [4/29/2021]"
KB4580325:"Security Update [4/29/2021]"
KB4601554:"Update [4/29/2021]"
KB5001391:"Update [4/29/2021]"
KB5003156:"Security Update [4/29/2021]"
- "Processor"
- "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 42 Stepping 7"
- "Chipset Name":"Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+2600+CPU+"
CPU Speed:"1,6 GHz"
Current Voltage:"2.3 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.546"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 32 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"8 MB"
Load:"2%"
Manufacturer:"GenuineIntel"
Model:"42"
Name:"Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
Number of Cores:"4"
Number of Cores Enabled:"1"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000206A7"
Revision:"10759"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"7"
Version:"Not Available"
- "Storage"
- "SAMSUNG HM500JI"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"SAMSUNG HM500JI"
Cylinder - Total:"60801"
Description:"Unidade de disco"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.19041.789"
Error Code:"Device is working properly"
Firmware Revision:"2AC101C4"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Unidades de disco padrão)"
Model:"SAMSUNG HM500JI"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_HM500JI\4&3686E2AB&0&010000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"S20CJDQZ800634"
Size:"465,76 GB"
Size – Available:"394,06 GB"
SMART Attributes:"Self-Test: 129 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Disco Fixo Local"
File System:"NTFS"
Name:"Not Available"
Serial Number:"A6A37B90"
Size:"464,668304443359 GB"
Size – Available:"394,058067321777 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:3:"51"
0x02 Throughput Performance:0:"0"
0x03 Spin Up Time:3020:"25"
0x04 Start/Stop Count:2257:"0"
0x05 Reallocated Sector Count:0:"10"
0x07 Seek Error Rate:0:"51"
0x08 Seek Timer Performance:0:"15"
0x09 Power-On Hours:2240:"0"
0x0A Spin Retry Count:0:"51"
0x0B Calibration Retry Count:440:"0"
0x0C Power Cycle Count:2320:"0"
0xBF G-sense Rate/Servo Tracking:2435:"0"
0xC0 Unsafe Shutdown Count:0:"0"
0xC2 Internal Device Temperature:30° C:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:4:"0"
0xC8 Write Error Rate:501:"0"
0xDF Load/Unload Retry Count:440:"0"
0xE1 Host Writes:72165:"0"
...#SSU#...

[Wanner_G_Intel]

Hello PSaye,

If you need further assistance, please let us know. We will be glad to help you.

Wanner G.

Intel Customer Support Technician

[PSaye]

Olá,

Desculpe-me pela demora. Por algum motivo não está mais dando erro, até agora a ferramenta funcionou normalmente.

Obrigado pelo ajuda.

Paulo Sayeg

[MarcosAT]

Estou tentando instalar o windows 10 com minha placa mãe DH61SA e não estou conseguindo os drivers. Vocês os teria? Poderia me fornecer?

[AlHill]

One thread is enough.   You do not have a NUC and you should stay with your original thread.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]