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Opa! Alguma coisa deu errado durante a varredura.

PSaye
Beginner
2,571 Views

Não estou conseguindo atualizar meus drivers no Assistente de driver e suporte Intel. Sempre aparece a mensagem que algo deu errado.

Tenho o Windows 10 , 64 bits.

 

0 Kudos
4 Replies
Wanner_G_Intel
Moderator
2,524 Views

Hello PSaye,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration:

 

  • What is the the version of Intel® DSA you are running?
  • Generate a system report with the Intel® System Support Utility (Intel® SSU) and attach the report directly to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU takes you to the "Summary View".
  3. Click on "Summary" to change to a "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Wanner G.

Intel Customer Support Technician

JulioBR
Beginner
1,461 Views

Boa Tarde amigos, estou com mesmo problema... segue as informaçoes, obrigado

 

 

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"05/01/2021"
Time:"00:00:42.9327508"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Intel Corporation"
BIOS Mode:"Legacy"
BIOS Version/Date:"Intel Corp. BEH6110H.86A.0028.2011.0715.1815 , 07/15/2011"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Workstation"
Processor:"Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz , GenuineIntel"
Secure Boot State:"Not Available"
SMBIOS Version:"2.6"
Sound Card:"Dispositivo de High Definition Audio"
System Manufacturer:"Not Available"
System Model:"Not Available"
System SKU:"Not Available"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.4.59.0"
- "Intel(R) HD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"2,06 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"
CoInstallers:"igfxCoIn_v4459.dll, CoDeviceInstall"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"05/18/2016 09:00"
Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"9.17.10.4459"
INF:"oem1.inf"
INF Section:"iSNBD0"
Install Date:"Not Available"
Installed Drivers:"igdumd64.dll,igd10umd64.dll,igd10umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_0102&SUBSYS_20178086&REV_09\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1366 X 768"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "Memory"
Physical Memory (Available):"5,66 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,91 GB"
- "Channel A DIMM 0"
Capacity:"4 GB"
Channel:"DIMM1"
Configured Clock Speed:"Not Available"
Configured Voltage:"Not Available"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"DDR3"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Channel B DIMM 0"
Capacity:"4 GB"
Channel:"DIMM2"
Configured Clock Speed:"Not Available"
Configured Voltage:"Not Available"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Undefined"
Maximum Voltage:"Not Available"
Memory Type:"DDR3"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"IBA GE Slot 00C8 v1365 PXE 2.1 B, INTEL - 28"
Caption:"Placa-mãe"
- "Chipset":"Intel(R) 6 Series/C200 Series"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=6+Series%2fC200+Series"
Date:"07/14/2011 09:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Intel Corporation"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"DH61SA"
Serial Number:"BTSA1350246Z"
Status:"OK"
Version:"AAG38870-201"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Intel(R) 82579V Gigabit Network Connection"
Availability:"Running or Full Power"
- "Caption":"Intel(R) 82579V Gigabit Network Connection"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=82579V+Gigabit+Network+Connection"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.0.1;fe80::ca5d:38ff:fe64:9146"
DHCP Enabled:"Yes"
DHCP Lease Expires:"05/01/2021 11:36"
DHCP Lease Obtained:"05/01/2021 10:36"
DHCP Server:"192.168.0.1"
Driver:"e1i65x64.sys"
Driver Date:"12/06/2018 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\e1i65x64.sys"
Driver Provider:"Microsoft"
Driver Version:"12.17.10.8"
ETrackID:"Not Available"
Index:"0001"
INF:"net1ic64.inf"
INF Section:"E1503.10.0.1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.215;fe80::743c:e318:dbbc:c516;2804:14c:58:3807:5ced:edb8:70b5:3222;2804:14c:58:3807:743c:e318:dbbc:c516;2804:14c:58:3807::1000"
IP Subnet:"255.255.255.0;64;128;64;128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"05/01/2021 10:35"
Location:"PCI bus 0, device 25, function 0"
MAC Address:"38:60:77:3B:E6:D0"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{C334C8FB-7C88-4C15-9533-2F3893D14B78}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_1503&SUBSYS_20178086&REV_04\3&11583659&0&C8"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) 82579V Gigabit Network Connection"
Service Name:"e1i65x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RSSProfile:"1 (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"Brasil"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"1,88 GB"
Physical Memory (Available):"5,67 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,91 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19042 Build 19042"
Virtual Memory (Available):"7,60 GB"
Virtual Memory (Total):"9,79 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4562830:"Update [4/29/2021]"
KB4577586:"Update [4/29/2021]"
KB4580325:"Security Update [4/29/2021]"
KB4601554:"Update [4/29/2021]"
KB5001391:"Update [4/29/2021]"
KB5003156:"Security Update [4/29/2021]"
- "Processor"
- "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 42 Stepping 7"
- "Chipset Name":"Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+2600+CPU+"
CPU Speed:"1,6 GHz"
Current Voltage:"2.3 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.546"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 32 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"8 MB"
Load:"2%"
Manufacturer:"GenuineIntel"
Model:"42"
Name:"Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
Number of Cores:"4"
Number of Cores Enabled:"1"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000206A7"
Revision:"10759"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"7"
Version:"Not Available"
- "Storage"
- "SAMSUNG HM500JI"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"SAMSUNG HM500JI"
Cylinder - Total:"60801"
Description:"Unidade de disco"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.19041.789"
Error Code:"Device is working properly"
Firmware Revision:"2AC101C4"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Unidades de disco padrão)"
Model:"SAMSUNG HM500JI"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_HM500JI\4&3686E2AB&0&010000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"S20CJDQZ800634"
Size:"465,76 GB"
Size – Available:"394,06 GB"
SMART Attributes:"Self-Test: 129 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Disco Fixo Local"
File System:"NTFS"
Name:"Not Available"
Serial Number:"A6A37B90"
Size:"464,668304443359 GB"
Size – Available:"394,058067321777 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:3:"51"
0x02 Throughput Performance:0:"0"
0x03 Spin Up Time:3020:"25"
0x04 Start/Stop Count:2257:"0"
0x05 Reallocated Sector Count:0:"10"
0x07 Seek Error Rate:0:"51"
0x08 Seek Timer Performance:0:"15"
0x09 Power-On Hours:2240:"0"
0x0A Spin Retry Count:0:"51"
0x0B Calibration Retry Count:440:"0"
0x0C Power Cycle Count:2320:"0"
0xBF G-sense Rate/Servo Tracking:2435:"0"
0xC0 Unsafe Shutdown Count:0:"0"
0xC2 Internal Device Temperature:30° C:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:4:"0"
0xC8 Write Error Rate:501:"0"
0xDF Load/Unload Retry Count:440:"0"
0xE1 Host Writes:72165:"0"
...#SSU#...

Wanner_G_Intel
Moderator
2,524 Views

Hello PSaye,

 

If you need further assistance, please let us know. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

PSaye
Beginner
2,524 Views

Olá,

Desculpe-me pela demora. Por algum motivo não está mais dando erro, até agora a ferramenta funcionou normalmente.

Obrigado pelo ajuda.

 

Paulo Sayeg

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