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Ea_s_
Beginner
3,207 Views

Patriot SCORCH M.2 in Intel NUC7i3BNH after on/off does not boot

Hello,

we have Patriot Scorch M.2 128GB in PC Intel NUC7i3BNH. After we switch off the computer and unplug power cord then the bios does not find the Patriot M.2. We have to do some change in BIOS and then bios find the disk.

We tried two last BIOS but no change.

Do you have some ideas?

Regards

Roman

27 Replies
idata
Community Manager
327 Views

Hello support@eltsen.cz,

 

 

Thank you for contacting Intel Communities support.

 

 

I will be happy to assist you.

 

 

We recommend you to have the latest BIOS version installed in your Intel NUC to enhance the funcionality and operational features of the product. You can find the link below.

 

Version: https://downloadcenter.intel.com/download/27397/BIOS-Update-BNKBL357-86A-?product=95066 0060 (Latest)

 

 

Also, I would like to point out that your SSD is not included in the list of tested peripherals and we do not ensure compatibility. Check the list http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... here.

 

 

Finally, we would like to review the BIOS settings and try to replicate the issue. Please send us a picture of the following BIOS settings:

 

 

-The changes you make.

 

-The Chipset SATA Controller configuration under Devices > SATA.

 

-Boot Priority settings under Boot.

 

 

Looking forward to hearing from you.

 

 

Wanner G.
Ea_s_
Beginner
327 Views

Hello,

I have bios version 0060.

If I press F9-Load defaults then press F10-Save and exit so result is OK.

But after I shutdown PC and unplug power cord so result is bad.

Regards

Roman

idata
Community Manager
327 Views

Hello support@eltsen.cz

 

 

According to the information provided, I can think of different options to troubleshoot your Intel NUC.

 

 

1. Test the Patriot SCORCH M.2 SSD in another system to make sure it is detected in the BIOS.

 

2. Test another SSD in the Intel NUC and check if it is found in the BIOS. If another known good SSD is found, make sure you shutdown the PC, unplug the power cord and check the SATA settings in the BIOS.

 

 

3. If a different SSD works fine, then you can run SSD utilities to check if your SSD is working properly and even perform an firmware update.

 

 

4. If this is a new issue, your Intel NUC board may be the cause of the problem.

 

 

I look forward to hearing from you.

 

 

Regards,

 

 

Wanner G.
idata
Community Manager
327 Views

Hello mailto:support@eltsen.cz support@eltsen.cz,

 

 

I hope all is well.

 

 

I am just writing to follow up on your inquiry. Please let me know if you require any further assistance.

 

 

I will be glad to help you.

 

 

Wanner G.
SMahe3
Beginner
327 Views

Hi Intel,

We have the same issue testing the Patriot SCORCH PS128GPM280SSDR and 256 GB m.2 NVMe drive after Power loss it does not detect the SSD. You need to go into bios re enable m.2 and restart then it detects it. But if you loose power it will be removed

We updated bios 062

NUC:NUC7i3BNK, BOXNUC7I3BNH, BOXNUC7I5BNH

Any idea?

Thanks

 

LEon
idata
Community Manager
327 Views

Hello trytr,

 

 

Thank you for joining the Intel Community Support.

 

 

If the issue started happening after updating the BIOS in all Intel® NUC mentioned above, you can try a BIOS recovery. Find the instructions below:

 

 

-BIOS Recovery Update https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html?_ga=2.48168871.1812... Instructions for Intel® NUC.

 

 

Keep in mind that you can also test the Patriot SCORCH M.2 SSD in another system to make sure it is detected in the BIOS even after powering off the system and even perform an firmware update, if available.

 

 

Now, are you having the same issue in all the Intel® NUC kits mentioned above?

 

 

Wanner G.
idata
Community Manager
327 Views

Hello trytr,

 

 

Did you follow the steps provided above?

 

 

I would appreciate if you could share any further information that may help us troubleshoot your units.

 

 

Wanner G.
JSvob1
Beginner
327 Views

I'm experiencing the same problem, even though in my case the disk disappears every time I switch off the NUC, I do not even need to physically remove power. Once i start it again, I need to disable M.2, save and exit BIOS, enter it again, enable M.2 and it works. It's really annoying.

I'm using NUC 7i3BNH bought today, it came with BIOS 0060 and I have upgraded to 0062 (behaving the same with both versions)

disk is Patriot Scorch M.2 which should have Phison 5008 inside.

Is there anything that could be done except replacing HW?

Thanks

idata
Community Manager
327 Views

Hello certik,

 

 

Thank you for joining the Intel Community Support.

 

 

Because the Intel® NUC you have is brand new, I would like to know if the m.2 SSD was working properly in another Intel® NUC or computer. Now, instead of replacing hardware, are you able to test another m.2 SSD to rule out hardware failure?

 

 

Given that you recently performed a BIOS update, set the BIOS settings to factory default values. Follow the steps below to revert to default values:

 

 

1.Press F2 during boot to enter BIOS Setup.

 

2.Press F9 to set defaults.

 

3.Press F10 to save and exit BIOS.

 

 

If the steps mentioned above do not resolve this behavior, you may perform a BIOS recovery to rule out BIOS corruption. You can try the BIOS recovery by the Power Button Menu:

 

 

You can follow the instructions on the following link.

 

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

 

 

Here is the link to locate the Recovery BIOS (.BIO) file:

 

https://downloadcenter.intel.com/download/27571/BIOS-Update-BNKBL357-86A-?product=95066

 

 

Wanner G.
idata
Community Manager
327 Views

Hello certik,

 

 

Were you able to follow the troubleshooting steps provided?

 

 

Please let me know if you need any further help.

 

 

Wanner G.
JSvob1
Beginner
327 Views

Hi Wanner,

Unfortunately I am unable to try with another m.2 SSD as I do not have any (I've bought it together with the NUC). I won't be even able to test the SSD in another PC as I do not have any other that is suitable for that.

But as there are other occurrences mentioned in this thread (with different sizes of the SSD and different models of Intel NUC), this seems more like a compatibility issue than one faulty piece.

Regarding BIOS versions, I've tried two (060 and 062 as mentioned in my previous post), it's behaving the same with both versions. During the testing, I've also restored factory defaults of BIOS several times. I've also tried to change various power management settings (and restored them back afterwards).

The box is actually working fine (even over reboots and sleeps), it just loses the SSD after powering off and then on. Disabling and then enabling the m.2 slot "resolves it" until next power off.

For now, the workaround for me is to put the NUC to sleep instead of powering it off (but it's far from perfect). I even think that earlier, when I was playing with it and let it turned off for a day or two it started normally, so perhaps it might have something to do with power management, or the SSD needs to reinitialize somehow (which may be triggered by the disable/enable procedure in BIOS)?

idata
Community Manager
327 Views

Hello certik,

 

 

Thank you for your response.

 

 

There is a new BIOS update available: Version 0063.

 

 

I would like you to give it a try. You can find the link below:

 

https://downloadcenter.intel.com/download/27734/BIOS-Update-BNKBL357-86A-?product=95066

 

 

Please let me know how it goes.

 

 

Wanner G.

 

idata
Community Manager
327 Views

Hello certik,

 

 

Were you able to install the new BIOS update available: Version 0063?

 

 

Wanner G.
PSmid
Beginner
327 Views

Hello,

I experience exactly the same issue. Update to Bios version 63 did not help.

If I enter the bios, press F9 (Load defaults), save and exit it boots correctly. After powring the NUC off it does not boot correctly again.

FYI, if I press the F9 and after reboot I enter Bios I see correctly M.2 slot is Patriot Scorch M2. If I power the machine off and after turning it on I enter Bios it tells me M.2 Slot "not populated".

Petr

MUlri
Beginner
327 Views

I believe the Patriot Scorch is using the same Phison E8 controller as the MyDigitalSSD SBX which I own and I'm facing the exact same issue, see here https://www.amazon.com/gp/customer-reviews/R3JJSWDPCCYSS4/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B077... Very good NVMe drive with a fantastic price/performace ratio, but please update the firmware to 11.5 or later.

For the SBX there seems to be a new firmware available which fixes the problem hence you should check with Patriot whether they provide an FW update as well.

PSmid
Beginner
327 Views

Patriot does not provide firmware update for Scorch so far...

idata
Community Manager
327 Views

Hello petrsmid,

 

 

Thank you for joining the Intel Community Support.

 

 

Please provide the following information to continue investigating this issue further.

 

 

1. Please scan your system using the Intel® System Support Utility. Follow the steps below:

 

1.Download the Intel® System Support Utility and save the application to your system.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

 

4. Attach the report to this thread.

 

 

2. M.2 SSD model

 

 

Wanner G.
JSvob1
Beginner
327 Views

Hi Wanner,

My apologies for the delayed response. It's actually a bit difficult for me to perform these tests as I use the Nuc as HTPC connected to a beamer, which does not support the BIOS setup resolution. So I have to remove it from my current setup and move it to my desk with LCD whenever I try something like this.

I had a chance to do this recently, updated BIOS to 0063 and retried (even trying to reset to factory defaults, reproducing the issue and then fiddling with various BIOS settings and reproducing again). In all scenarios, I am still able to reproduce the issue (disk not found after power off).

Is there anything in the new BIOS that should fix it? Because the release notes do not mention anything related to SSD or m.2 or PCIe:

https://downloadmirror.intel.com/27734/eng/BN_0063_ReleaseNotes.pdf https://downloadmirror.intel.com/27734/eng/BN_0063_ReleaseNotes.pdf

New Fixes/Features:

* Added a setup option "Audio DSP" which enables/disables voice control. The default is set to enabled.

* Removed the 1024 MB and larger options in the "IGD Aperture Size" setup item.

idata
Community Manager
327 Views

Hello certik,

 

 

Thank you for your response.

 

 

Even though a fix is not specified in the release notes, having the latest BIOS update is recommended as BIOS enhancements are usually added.

 

 

Because this issue is being reported in multiple units with the same M.2 SSD, our recommendation is to do some research about firmware updates as peripheral manufacturers can change the operation of their products with Intel® NUC products. Also, because not every available peripheral or software application has been tested, we recommend you to review the list of tested peripherals for Intel® NUC Kit NUC7i3BNH.

 

 

Link

 

http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...

 

 

Wanner G.
PSmid
Beginner
86 Views

Hi Wanner,

in the attachment is the scan.

Petr

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