Periodic freezing.

[svihy]

I have a PC Intel NUC NUC11PHKi7CAA with win 11. and regularly experience freezing. Only unplugging it from the power supply will help. Does anyone have a similar problem? Occasionally a blue screen will appear DRIVER_POWER_STATE_FAILURE

[DeividA_Intel]

Hello svihy,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Enthusiast Mini PC - NUC11PHKi7CAA.

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".  
• To save your scan, click Next and click Save.  

2. When did the issue start? Did you notice it after a system update?

3. Have you noticed any overheating issues?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello svihy, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[svihy]

Hello, sorry for the delay. i solved the problem with a clean install of WIN.11. the problem was probably in the updates. Which I temporarily disabled. So far everything works as it should.

[GannonN]

I believe this issue is caused by Intel Iris graphics driver version 30, so if you need to reenable updates, try manually rolling back that one to version 27, which I have found to work without failing upon sleep.

[svihy]

Hello,
that didn't last very long. I'm having a problem with overheating. If the PC is in standby mode, the fans don't run and the PC overheats. I haven't installed any updates. Does anyone have a similar problem?

[DeividA_Intel]

Hello svihy, 

Thanks for your response. In order to continue, please try the following:

1. Load BIOS defaults:

• Press F2 during boot to enter BIOS Setup.
• Press F9 to load defaults.
• Press F10 to save and exit BIOS Setup.

2. Check for obstructions around the Intel NUC's air vents.

3. Try different fan control settings in BIOS:

• Press F2 during boot to enter BIOS Setup.
• Go to Advanced > Cooling.
• In the CPU Fan Header pane, experiment with setting Fan Control Mode to Balanced and Cool.
• Press F10 to save and exit BIOS Setup.

4. Check the fan RPM in BIOS: 

• Press F2 during boot to enter BIOS Setup.
• Go to Advanced > Cooling > Performance Monitoring.
• Press F10 to exit BIOS

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[svihy]

Hello,
I've tried it all. Unfortunately, it's the same. In sleep mode the fans don't turn on and the PC overheats. The only option is to disable modern stadby. Any other advice?

[DeividA_Intel]

Hello svihy, 

Before we continue further, Please try a BIOS recovery (Just as a test) and let me know if the issue persists.

1. BIOS: https://www.intel.com/content/www/us/en/download/19729/bios-update-phtgl579.html
2. Steps (BIOS Recovery by the Power Button Menu): See the file attached for the instructions.

Regards,  

Deivid A.  

Intel Customer Support Technician 

[svihy]

I have already done all this including BIOS recovery. The problem is not solved. PC is overheating. There's nothing I haven't tried. The only option is to shut down the PC.

[DeividA_Intel]

Hello svihy, 

I am sorry to know that the issue persists. In order for me to investigate this further, I would appreciate it if you provide me with the following:

1. How do you know that the unit is overheating while in sleep mode?

2. What are the temperatures that the Nuc is reaching? Can you take pictures?

3. Where are you seeing the temperatures?

4. Do you get any errors when the unit is overheated?

Regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello svihy,  

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[GlennStasse]

My NUC 11 freezes also from time to time. It's random and not only when in sleep mode. It froze twice today while I was using it. I tried setting power and cooling modes to balanced thinking it's a lower power mode so less heat. No fix there.

Many people have noted they overheated the system. I can't find any evidence of this happening to me. Where can I find notification that the system has overheated? I found the log in the BIOS and there are no entries at all in there. I'm running Windows10. Is there supposed to be an entry in the Event viewer?

The Driver Support gizmo tells me my system is up to date. I have attached the output of the SSU below.

Thanks for any help and advise....glenn

[DeividA_Intel]

Hello svihy,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

@GlennStasse , I recommend you open a new thread and share the details of your issue so you can get proper support.

Regards,  

Deivid A.  

Intel Customer Support Technician