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Please update Simply NUC with a real shipping date for the NUC11PHKi7C.

BHarr8
Valued Contributor I
688 Views

They have completely stopped communicating with me about a shipping date even though I was billed more than 130 days ago. Simply NUC is the only vendor listed by Intel as selling the NUC11PHKi7C.

There are reports that there are very serious delays and that 2022 is the new likely target.

If this is the truth then make an official statement so we call all get refunds.

https://www.findlaw.com/smallbusiness/business-operations/laws-governing-shipping-advertising.html

 

0 Kudos
11 Replies
n_scott_pearson
Super User Retired Employee
672 Views

Seriously? The entire industry is mired in the middle of a huge silicon shortage, one that is expected to go on for months. Everyone is suffering. Parts are not available. Factories in China are completely stalled.

Your deal is between you and SimplyNUC. If they cannot supply you with a product and you are unwilling to wait, demand you money back and walk away; it's that simple.

Off my soapbox now,

...S

BHarr8
Valued Contributor I
656 Views

Scott, the shortage in in chips, not truth.

If the truth is that they cannot ship for 9 to 12 months then it is both unethical and illegal (see my link above) to take my $ and then start a long chain of fictitious shipping estimates.

 

I mentioned this before but you seem to still not understand this. I can wait, as long as I have reasonable expectation that I am actually waiting and not sitting around for an inevitable cancellation, after being charged more 130 days ago.

Simply NUC can only pass along information. I want Intel to give them reasonable information, even if that information is really bad news. If shipping will start in January then it is what it is and Intel is obligated to tell vendors.

 

You seem to be struggling with that part, the terrible chain of information. You should not be supporting this or normalizing this. There is nothing good that will come from a new industry norm where taking $ and then delivering goods 6 months later is acceptable.

I think the most irresponsible part about all of this on Intel's part was giving review samples to YT tech channels many months ago.

Now if you don't mind Scott, this was a not a question to you. If there are no replies to this thread then so be it but you certainly are not in a position to add pertinent information here.

AlHill
Super User
652 Views

I love legal scholars.   The problem is between you and simplynuc.  On this forum, you are wasting your time.

If a gas/petrol station cannot get the supplier to fill their tanks because of a shortage (or ransomware event), do you start spouting off legal terms and links while you are in line to fill up? 

 

I think you need to stop this garbage, and either work it out with simplynuc, or get your money back. 

 

Now, you posted here, in this forum.  For what reason?  You have been provided the reality of the situation, and still you want to run your mouth.   We are  all in the same situation in regards to getting equipment.   It is just that some of us understand the problem, and others (like you) do not.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

BHarr8
Valued Contributor I
648 Views

Again, they can only tell clients what they are told themselves by Intel. They can't ask you now can they?

Simply NUC is the one and only vendor recommended by Intel, this has consequences.

As for your gas analogy....Would you pay for gas at the pump only to be told that maybe in 6 to 9 months you can maybe get your gas and then be like "that sounds fair"? I'm not in line to get the gas, I paid for it 130 days ago.

You guys really seem to be struggling with this so let me distill it down to the core issue here:

Intel has decided to advertise Simply NUC as the only retailer they recommend in their support doc.

Intel is the only one that can give Simply NUC both the device AND a time frame for shipping.

The delay in shipping isn't the problem, its the lack of truth and transparency.

If the truth is "We have no shipping estimate and it could be as late as 1/1/2022" then Intel is obligated to tell at the very least the vendor they recommend.

AlHill
Super User
645 Views

If the nuc is not available, it is not available.   There is no hanky-panky going on here.  It is just you are unwilling to wait, and unwilling to cancel your order.  It is that simple.  There is no lack of truth and transparency.  There are only those who want to make something of it.

 

I am ok with waiting.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

n_scott_pearson
Super User Retired Employee
612 Views

Look, I am not interested in arguing this with you. if you think Intel is doing something wrong, quit quoting legal baloney and go start yourself a lawsuit. End of conversation.

...S

BHarr8
Valued Contributor I
591 Views

Not interested in arguing either. My only intention is to encourage Intel to give better guidance to their preferred vendor, even if that guidance is very bad news. I am totally OK with very bad news because of the current situation with supply. The only thing I am not OK with is terrible communication. Intel could pop in here for example and state that "Shipping will start in September." I would be very happy to hear that and thank them for the transparency.

BHarr8
Valued Contributor I
566 Views

Error: Page Unavailable (intel.com)

I've been checking this page hoping that Intel updating the drivers and/or BIOS could signal the units becoming available to retailers. Today the page is completely down instead. I'm hoping this isn't a bad sign.

BHarr8
Valued Contributor I
489 Views

This might actually have some good. Intel reached out to Simply NUC and the new shipping estimate is October.

I suspect this is a realistic estimate.

AlHill
Super User
471 Views

An "estimate" is still an estimate.  Do not start convincing yourself that shipments will begin in October.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

BHarr8
Valued Contributor I
467 Views

Intel was already cutting it kind of close with a 2060 in 2021, no way they plan to release this in 2022 with a 2060.

I can picture Intel canceling the project outright if they can't ship by the fall.

PCIe gen 3 for SSDs and a 2060 is hardly "extreme" in 2022. Call it the NUC11ServiceableCanyon. Still a decent system, but the price can no longer be justified a year later.

 

If they scrapped this product and replaced it with 3060, PCIe gen 4 for SSD and an AX210 I would totally buy that in 2022.

 

The email I got did mention that this news came from Intel directly, its not just a guess from Simply NUC this time. Either way we will know in ~3 months.

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