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SSalc
Beginner
458 Views

Por qué intel Nuc no reconoce mi ssd?

Hola,

Tengo 2 intel nuc, un modelo NUC7i7BNH y el otro es NUC7i5BNH. También tengo 2 sdd NVMe M.2 cargados con la misma imagen, las 2 ssd arrancan perfecto en el modelo NUC7i7BNH, pero cuando intento arrancar el otro modelo NUC no funciona con ninguna de las 2 ssd, me manda el siguiente error:

 

"reboot and select proper boot device or insert boot media in selected boot device and press a key"

 

Lo cual no entiendo ya que las 2 ssd funcionan perfecto en el NUC7i7BNH. Cuál podría ser el problema?

 

Saludos.

0 Kudos
10 Replies
AlHill
Super User
87 Views

The bios needs updating or the boot order is incorrect or the bios settings are wrong.

Compare both nucs for boot order, and bios settings.'

 

Doc

 

SSalc
Beginner
87 Views

Hello,

I have just update the bios, the order is correct because in the list is only my ssd, and the bios settings is the default, and it still doesn't working.

AlHill
Super User
87 Views

Did you compare the bios settings? Compare them and report back.

 

Doc

 

SSalc
Beginner
87 Views

Yes I did, there is only one diference, in the menu boot order the name is diferent, when I put the ssd in the model NUC7i7BNH the following name appears to me

IMG_20191007_171442.jpg

 

but when I put the ssd in the model NUC7i7BNH it appears like this and in this model it is where it does not work.

IMG_20191007_173723.jpg

 

Alberto_R_Intel
Moderator
87 Views

SSalc, Thank you for posting in the Intel® Communities Support.

 

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

 

If the problem in reference to the Intel® NUC Kit NUC7i5BNH not booting persists, then could you please provide the specific model of each of the SSDs that you are using so we can further assist you with this scenario?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

LeonWaksman
Super User
87 Views

Hi @SSalc​ ,

  1. You have on both SSDs the same image installed? That means that Windows was installed on the 1st NUC and is working, however when the SSD was cloned to the other NUC, it is not booting?
  2. If the answer to my question is yes, instead to cloning Windows image to the second SSD, make full clean install of Windows also on 2nd NUC.

 

Leon

 

SSalc
Beginner
87 Views

Hello,

 

Yes, no problem, the model of the first ssd is:

Samsung ssd 970 EVO NVMe M.2 250 gb

The second is:

Corsair ssd Force Series Mp500 M.2 Nvme 120 gb

 

Regards.

SSalc
Beginner
87 Views

Hi,

 

That's right, I have the same image on both ssd, but it's not windows, I have ubuntu installed. The two SSDs work perfect on the NUC7i7BNH nuc but neither works on the NUC7i5BNH nuc.

Thanks for the reply.

 

Regards.

Ronny_G_Intel
Moderator
87 Views

Hi SSalc,

 

The NUC7i5BNH is not seeing the boot partition.

On your first image NUC7i7BNH under boot order, the BIOS is seeing the boot logical partition: Ubuntu Part 0 OS Boot. In your second image: NUC7i5BNH, the BIOS is seeing the Physical Drive: Samsung SSD 970 EVO instead.

If you run the Ubuntu installation from zero on the NUC7i5BNH, does it work well?

 

Regards,

Ronny G

Alberto_R_Intel
Moderator
87 Views

SSalc, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel