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When I shut down nuc normally, its usb interfaces have no current, which is correct. However, when I have my NUC forced shutdown, its usb interfaces are still powered on.
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Hello Mario1130
Thank you for joining the community.
Could you provide us with the model of the NUC, BIOS version installed on the NUC?
Regards,
Leonardo C.
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Thanks for your reply.
The bios version is SYSKLi35.86A.0051.2016.0804.1114.
The model of the NUC is NUC6i5sYB.
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Hello Mario1130
Thank you for your response.
In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on "Scan" to get the scanned system.
- Once the scan is complete click on "next".
- Use the "save" option, save the report to your desktop.
- To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
I see that you have the BIOS 0051 could you try to update the BIOS to the latest version to avoid that you may have an issue I recommend to complete the updates one by one, from 0052 to 0065.
https://downloadcenter.intel.com/search?keyword=NUC6i5sY https://downloadcenter.intel.com/search?keyword=NUC6i5sY
Regards,
Leonardo C.
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Hello Mario1130
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.

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