Power Management for USB

RNing · ‎05-22-2018

When I shut down nuc normally, its usb interfaces have no current, which is correct. However, when I have my NUC forced shutdown, its usb interfaces are still powered on.

idata · ‎05-22-2018

Hello Mario1130

Thank you for joining the community.

Could you provide us with the model of the NUC, BIOS version installed on the NUC?

Regards,

Leonardo C.

RNing · ‎05-23-2018

Thanks for your reply.

The bios version is SYSKLi35.86A.0051.2016.0804.1114.

The model of the NUC is NUC6i5sYB.

idata · ‎05-23-2018

Hello Mario1130

Thank you for your response.

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

Run the utility.
Click on "Scan" to get the scanned system.
Once the scan is complete click on "next".
Use the "save" option, save the report to your desktop.
To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

I see that you have the BIOS 0051 could you try to update the BIOS to the latest version to avoid that you may have an issue I recommend to complete the updates one by one, from 0052 to 0065.

https://downloadcenter.intel.com/search?keyword=NUC6i5sY https://downloadcenter.intel.com/search?keyword=NUC6i5sY

Regards,

Leonardo C.

idata · ‎05-29-2018

Hello Mario1130

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.