Intel® NUCs
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Power light cycles on/off

Mike42
Beginner
231 Views

Have a NUC8i5BEH. When I turn on power the blue power light comes on but Monitor never wakes up or shows boot message. After about 45 seconds light goes off. Stays off about 3 seconds and then the cycle repeats. Think this started during a reboot for Windows update

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3 Replies
Victor_G_Intel
Moderator
206 Views

Hello Mike42,

 

Thank you for posting on the Intel® communities.


To better assist you and so we can understand your issue better, would you mind providing the following information:


  1. Have you tried using the NUC with a different power supply?
  2. By taking the cover off the NUC do you see any light in the motherboard?
  3. When did you buy the unit?
  4. Did the unit work before or was this an out-of-the-box issue?
  5. Do you see any physical damage inside the NUC?
  6. Please provide the exact model and brand of your current SSD and RAM sticks.

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician 

 


Victor_G_Intel
Moderator
190 Views

Hello Mike42,


Were you able to check the previous post?   


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


AndrewG_Intel
Moderator
169 Views

Hello Mike42,

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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