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Power up my NUCi73bnk

DJvD
Beginner
307 Views

Hi all,

Yesterday my intel NUC7i3bn stopped working. When I plug in the power cable, the butoon turned orange, the Power Indicator LED on the board burns constant green, even my optical mouse lite up. So there is power going in.. But when I press the on/off-button everything instantly turns off. No sound, no blinking; nothing. I removed the m2 ssd and the memory and tried to start without it; same story. I tried a different power cable; no luck either.

Anyone any idea what is going on?

 

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1 Solution
n_scott_pearson
Super User Retired Employee
291 Views

This sounds like a failure in the power circuitry. One possibility is the power brick is able to send the trickle of standby power needed but, the minute the full load is requested, it fails. You said you tried a different power cable; did you mean a totally separate power brick? The other possibility is that a component in the voltage regulation circuitry in the NUC has failed. The former problem just needs a replacement power brick while the latter means replacing the unit itself.

For the latter case, if there is chance that your warranty is still valid, check here: Determine if Your Product Is Still Under Warranty). If it's still valid, you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through this forum). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

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4 Replies
n_scott_pearson
Super User Retired Employee
292 Views

This sounds like a failure in the power circuitry. One possibility is the power brick is able to send the trickle of standby power needed but, the minute the full load is requested, it fails. You said you tried a different power cable; did you mean a totally separate power brick? The other possibility is that a component in the voltage regulation circuitry in the NUC has failed. The former problem just needs a replacement power brick while the latter means replacing the unit itself.

For the latter case, if there is chance that your warranty is still valid, check here: Determine if Your Product Is Still Under Warranty). If it's still valid, you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through this forum). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

DJvD
Beginner
272 Views

Thanks a lot Scott Pearson,

With power cable I ment  a seperate power brick indeed.  warranty expired may last year so I ordered a new NUC which will arrive tomorrow.
I hope the ssd and memory is still alive...

n_scott_pearson
Super User Retired Employee
264 Views

Sorry to hear that. Did you purchase another BN or did you upgrade to something newer? 

...S

DJvD
Beginner
243 Views

I bought a NUC8i3BEH as a replacement. Swapped the ssd and ram and everyting is running smoothly again. 

Thanks for your replies!

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