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UTran
Beginner
3,564 Views

PowerDVD can't play HDR movies on Intel® NUC Kit NUC8i7HVK

I have Windows 10 64 bit installed on my Intel Nuc NUC8i7HVK. All drivers were downloaded from this site https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK Downloads for Intel® NUC Kit NUC8i7HVK and installed. NUC is connected to Yamaha A3070 receiver and then to Sony TV Oled A1. Belkin Ultra High Speed 4K HDMI Cables used for both connections.

PowerDVD 18 can't play HDR videos, saying that my TV can't play HDR.

Please help me with this issue. Thanks.

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18 Replies
n_scott_pearson
Super User Retired Employee
291 Views

Does it work if you direct connect the NUC to the TV?

UTran
Beginner
291 Views

I tried, but It made no difference. It says "You computer or display device does not support HDR. Do you want to play the video with SDR instead?"

I run DxDiag. Attached is the report.

Thanks.

BHjal
Beginner
291 Views

Hi,

Sorry to give this answer, but NUC8I7HVK is not supporting Blu-ray UltraHD /HDR!

The limitation is built into the HW, HDMI interface must be connected to a Intel Graphic circuit to this format to work with Blu-ray UltraHD/HDR .

One of the demanding requirements on the HW to get Blu-Ray Ultra HD to work.

In NUC8I7HVK HDMI interface is connected to the AMD Graphics circuits., see Technical Specification for NUC.

Neither you can play 4K/HDR on Youtube as the AMD Graphics does not support the VP9 Codec. The maximum is 1080P.

BR/Björn

UTran
Beginner
291 Views

It's really disappointing. Thanks , anyway.

UTran
Beginner
291 Views

Hi,

Can we use an eGPU to solve this issue? If yes, what do you recommend?

Thanks.

BHjal
Beginner
291 Views

What is your HW setup?

What is the media on, a file or a disk?

/Bjorn

UTran
Beginner
291 Views

Hi,

I'm using Intel Nuc NUC8i7HVK. NUC is connected to Yamaha A3070 receiver and then to Sony TV Oled A1. Belkin Ultra High Speed 4K HDMI Cables used for both connections. The media is on file.

BHjal
Beginner
291 Views

No, as I understand the display must be connected to a motherboard with Intel Graphics 630 or better.

If you run Cyberlink Ultra HD Advisor you can find information how to build a PC that supports UltraHD Blu-Ray HDR.

BR/Björn

UTran
Beginner
291 Views

Hi,

Thanks for your help.

Btw, is there any other Intel nuc that can do this?

BHjal
Beginner
291 Views

Hi,

NUC8I3BE/NUC8I5BE/NUC8I7BE seems to meet the requirement on paper.

https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/NUC8i3BE_NUC8i5BE_NUC8i7BE_TechPr... https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/NUC8i3BE_NUC8i5BE_NUC8i7BE_TechPr...

The only missing function is SGX support in BIOS. But I guess it's there?

You better verify with Intel that it support all requirements.

BR/Björn

idata
Community Manager
291 Views

Hello all,

 

 

Thank you for the information provided.

 

 

Regarding the Intel® Software Guard Extensions for Intel® NUC, it is required:

 

 

-If SGX security is enabled in BIOS.

 

-To play UHD Bluray content.

 

 

https://downloadcenter.intel.com/download/27118/NUCs-Intel-Software-Guard-Extensions-Intel-SGX-for-I... Intel® Software Guard Extensions (Intel® SGX) for Intel® NUC (NUC8I3BE / NUC8I5BE / NUC8I7BE)

 

 

I hope you find this information helpful.

 

 

Wanner G.
UTran
Beginner
291 Views

Hi,

I enabled SGX in Bios, and then tried to install https://nam03.safelinks.protection.outlook.com/?url=https://communities.intel.com/external-link.jspa... Intel® Software Guard Extensions, but failed. It says

"Fatal installation blocking issues are detected.

AESM has already installed by INF on this platform. Install will cancel".

BHjal
Beginner
291 Views

Which NUC are you using?

/Bjorn

UTran
Beginner
291 Views

It's NUC8I7HVK

BHjal
Beginner
291 Views

Hi,

I have manage to activate SGX on my NUC8I7HVK, but it does not help in getting UHD Blu-ray support as Advanced Protected Audio/Video Path is not support in Vega Graphic.

This HW platform will never support UHD Blu-ray.

If you want anyway SGX on your system I think the Intel people should be able to help you.

By the way, which country are you from?

BR/Bjorn

BHjal
Beginner
291 Views

Hi,

I found a good document on the subject HDR on Intel Graphics

https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper... https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper...

The table at the end of the document gives a good overview of the requirements depending on the HDR source.

BR/Björn

UTran
Beginner
291 Views

Hi,

Thanks very much for your help.

I'm from Vietnam

BHjal
Beginner
291 Views

I have found some more information about this subject on Intel Site.

A link to a report from about Compatibility information NUC8I7BE. It show that it must support UHD Blu-ray as there is one UHD 4K Drive listed

http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel®%20NUC&productType=Kits&productName=Intel®%20NUC%20Kit%20NUC8i7BEH http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel®%20NUC&productType=Kits&productName=Intel®%20NUC%20Kit%20NUC8i7BEH

Tips for playing 4K or HDR material on Intel NUC

https://www.intel.com/content/www/us/en/support/articles/000029357/mini-pcs.html?wapkw=nuc8i7be https://www.intel.com/content/www/us/en/support/articles/000029357/mini-pcs.html?wapkw=nuc8i7be

BR/Björn

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