Problem forum settings for viewing images?

[lEdge]

Is it even possible to change settings for the images in the forum. I see attachments. However when I include images in a thread I can only see that image when logged off the account. Otherwise I can still see the full thread in the editor or while still writing.

This question is intended for New Users start here topic.

You know that every time I complained you say that there are absolutely no bugs and issues. I'm looking at problems.

Like this:

[David_G_Intel]

Hello lEdge

Thank you for posting on the Intel️® communities. The image attached doesn't show the problem, please share with us the following:

• Screenshot of the problem (Logged on and off)
• Does this happen with different browsers?
• Does this happen on different computers?
• Can you test another account on your current setup?

Regards, 

David G 

Intel Customer Support Technician 

[lEdge]

And while I still have your attention. Is there a way to choose the goal for the community thread. Because I don't want to be labelled as a gamer. I use the computer to relax after work and office things. That's why I get printers and scanners. And speakers for radio. That type of thing.

And I want to go shopping.

[lEdge]

Okay. I seriously need to apologize for posting in the NUC thread simply because I can't post in the beginner thread. Which I think would be appropriate.

The problem will occur everywhere I already tested that. I mean computer browser and all. I'll include two images. And sometimes I use the desktop mode to access the forum control pad. I have to for posts with images and links. That's not a problem, just a bug for me.

And this issue is not a problem for me since I know where the images are. It becomes an issues and an ordeal when some questions include images alike. Can't see them.

[MaryT_Intel]

Hello @lEdge ,

Thank you for the pictures, that was very helpful. I have a few questions to help clarify this for us so we can resolve it for you.

You mentioned you "can only see that image when logged off the account." but you also said, " I can still see the full thread in the editor or while still writing"  so I believe you are saying you can see the image when you are in the editor, and also while you are logged off. Is that right? At what point can you NOT see the images in your posts? Is it when you are using your mobile phone instead of the desktop? 

Thanks,

Mary T.

Community Manager

[lEdge]

I don't know how to explain this and not make it sound the same. I log on. The images in the forum posts are no longer there. On any device.

[David_G_Intel]

Thank you for the updates lEdge. We are working on this request, the updates will be posted on the thread.

Regards, 

David G 

Intel Customer Support Technician 

[lEdge]

@MaryT_Intel @David_G_Intel 

Right now if I check my settings. A lot of things are not available to me according to the rules. That's fine. And I just wanted to find image settings. I have to find my image gallery. Your website is owning my account settings navigation. I just had to go through hell changing my phone number. Because I changed that like years ago.

Right now the problems I see from here in my Forum profile is this;

that's your business

[MaryT_Intel]

Hello @lEdge , just wanted to let you know this is still in process. But you also mention the profile page and having to scroll so much. We agree this is cumbersome and should be fixed! I've put a request in to get it addressed so we'll be starting on that - great idea! 

I'll let you know (or @David_G_Intel  will let you know!) when we get something back from IT. They were still trying to replicate the issue. Thank you!

Mary T.

Support Community Manager

[MaryT_Intel]

Hello @lEdge, 

Our IT found that the particular image was set to hidden, which could have been part of the problem. We have unhidden that, can you check if it shows fixed on your side? We are not sure that will actually fix the problem as we have been unable to recreate the issue you're seeing.

If you notice this issue in another thread that you create, could you please provide a step by step list of each of your actions as you do it? That will help us to recreate and troubleshoot the issue.  

And regarding the profile page and the need to scroll a lot --> this will be addressed in our next quarter's deliverables. Thanks for identifying this need!

Kind regards,

Mary T. 

Support Community Manager

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician 

[lEdge]

I don't get it. Why is hidden from me and not the usual browsers? I don't really think I set them hidden anyways.

[MaryT_Intel · Accepted solution]

Hello @lEdge ,

I am sorry I don't have the answer to why it looks like it was hidden. Are you able to see the images now? We were not able to recreate the issue so if you are still having the issue of not being able to see the images you included, can you please create a new post and provide a step-by-step of everything you're doing so we can replicate it? That will help us to trouble shoot this.

Thanks,

Mary T.

Community Manager

[David_G_Intel]

Hello @lEdge

We would like to know if you are able to see the images now? Please let us know if you still need support.

Regards,  

David G.  

Intel Customer Support Technician 

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician